National Express

Get to loads of places for hardly any pounds.
The UKs number 1 coach company!

@nxcare for customer service.

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[National Express @nationalexpress]

@Storystudiouk I'm sorry to hear that. Please ask her to reach out to us here with her ticket number and details of what's happened so we can look into what went wrong. ^AR

[National Express @nationalexpress]

@shazbagsdumble Good morning Sharon,
Yes, the stop at Ringwood is currently suspended until the 24th August at 23:59. ^AR

[National Express @nationalexpress]

@madbrad116 Unfortunately this is the information that we have been given regarding Ringwood. If this changes at all, we will contact affected passengers by text/email.

-JS

[National Express @nationalexpress]

@prospernyamuko1 Hi Nyamukondiwa. Sorry to hear you had a bad experience with our drivers. Please DM us with more information so we can look into what happened.

-JS

[National Express @nationalexpress]

@madbrad116 Hi Bradley,

Thank you for getting in touch.

Due to the closure of the A31 in both directions between Ringwood and Cadnam and the M27 Motorway between Junctions 1 and 2 (Cadnam and A326) the stop at Ringwood will be suspended for all journeys until further notice.

1/2 ~AB

[National Express @nationalexpress]

@diegoleonarg The amendment fee and an excess charge may apply.

Thank you.

ss

[National Express @nationalexpress]

@diegoleonarg Hello Diego, If your ticket is amendable, please call 03717 818181 and an advisor will be able to assist you. Lines are open from 08:00 until 18:00 every day. You can change the date or the time on your ticket before your current scheduled departure.

[National Express @nationalexpress]

@DannyCa45647343 Hi, thank you for contacting us in regards to your lost items.

Please can you DM us your email address. https://t.co/NMxgyhuLSK

[National Express @nationalexpress]

@DannyCa45647343 Hi, I am really sorry to hear about your lost item. Please submit the details via the following link - https://t.co/IETyk7x6xE and our Lost Property team can look into this matter further for you.

RB

[National Express @nationalexpress]

@Dorkzy95

4. Locate the "Email Us" section and click the arrow on the box that says “Please select."
5. From the drop-down list, select "Complaints & Feedback."

~AB

[National Express @nationalexpress]

@Dorkzy95

2. Click on the arrow next to that question.
3. The page will expand to show a section titled “Still need to contact our team.”
4. Locate the "Email Us" section and click the arrow on the box that says “Please select."

[National Express @nationalexpress]

@Dorkzy95

2/2

Please log your complaint at the following link: https://t.co/DAQaAYFyE6

Once you are on the page, please follow these steps:

1. Scroll to the bottom of the page to the last question: “I did not find what I was looking for."
.

[National Express @nationalexpress]

@Dorkzy95

Hello Mike,

Thank you for getting in touch.

I am sorry to hear what happened, and I apologise. Unfortunately, I cannot provide a resolution via social media. Our customer relations team will need to follow up on this.

1/2 ~AB https://t.co/NMxgyhuLSK

[National Express @nationalexpress]

@Dorkzy95 1. Scroll to the bottom of the page to the last question: “I did not find what I was looking for."
2. Click the small down arrow next to that question.
3. The page will expand to show a section titled “Still need to contact our team.”

3/3 ~AB

[National Express @nationalexpress]

@Dorkzy95 You can submit your experience details through our online contact form at the following link: https://t.co/DAQaAYFyE6

2/3

[National Express @nationalexpress]

@Dorkzy95 Please accept my sincere apologies for the issues you encountered during your journey.

To ensure this matter is thoroughly investigated, I kindly ask that you officially log your complaint. This will allow our team to conduct a full review and provide a formal follow-up

1/3 https://t.co/NMxgyhuLSK

[National Express @nationalexpress]

@paddyhirsch If you are taking a coach service to meet a flight departure we would advise taking a coach service that arrives at least 3 hours prior to your scheduled departure. The more time you allow the better.