NiCE

NiCE powers AI-driven customer service, delivering automation & personalized experiences at scale.

[NiCE @NICELtd]

Some leaders follow AI. At #NiCEWorld26, you lead it.

June 8–10 · Orlando · Focused leadership on #AI #CX that actually moves the needle → https://t.co/sOvwzzMaki

[NiCE @NICELtd]

Everyone is racing to build AI agents.

But after all the announcements we've seen recently, it feels like the conversation is shifting.

If AI agents become table stakes, what will actually separate the winners?

Vote and share your thoughts. 👇

[NiCE @NICELtd]

AI, automation, and rising customer expectations are changing the future of CX.

Join us at #NiCEWorld2026 APAC as leaders, customers, and industry experts come together to explore what's next, across 12 cities.

Register: https://t.co/HQIriKdFvE

[FT Partner Content @ft_content]

The Next Five is out tomorrow. Giles Bryan (NiCE), Chris Herbert (@WeAreOpenreach) & @iamthezack (former OpenAI Exec) join Tom Parker to dissect how autonomous Agentic AI can deliver measurable, repeatable business value at scale.

https://t.co/ndP2SfjDe3

Partner Content by NiCE

[NiCE @NICELtd]

@ft_content @WeAreOpenreach @iamthezack AI is entering a new phase, where results matter more than promises. Looking forward to sharing this conversation with everyone tomorrow.

[NiCE @NICELtd]

Customers don’t care what powers the experience behind the scenes.

They notice when things feel easier:
• getting routed correctly
• not repeating the issue
• reaching resolution faster

Where are you seeing AI remove the most customer effort right now?

@Shift4

[NiCE @NICELtd]

80% less time spent searching manuals. 12,000+ conversations. 99% success rate.
Bosch Mobility's AI chatbot is turning technical support into a two-minute conversation.
It's a fact!

[NiCE @NICELtd]

Almost 2,000 leaders. All getting the answer to their overarching question: what does it take to run AI at enterprise scale?

From Scott Russell's inspiring keynote on orchestrating intelligence to showing how agentic AI can act to rebook airline passengers amid unexpected disruptions, #NiCEWorldLondon showed AI execution beats ambition.

Read the latest #IgniteCXInsights for a full recap with the top 11 moments: https://t.co/CDlmzCu46G

#createaNiCEworld

[NiCE @NICELtd]

More than 90% of companies say customer interaction data is among their most important business assets.

Hear more from Robin Gareiss on what Metrigy's latest research reveals about customer interaction data and business performance: https://t.co/5YiigyA7nL

[NiCE @NICELtd]

When Kristen Bell's order didn't go as planned, she got the kind of experience every customer wants: fast answers, proactive updates, and an effortless resolution.

See how NiCE CX AI helps leading brands turn everyday service moments into lasting loyalty: https://t.co/twdiCgWw5h

[NiCE @NICELtd]

AI adoption is accelerating. So are sovereignty requirements.

NiCE is expanding its AI-powered CX solution to the AWS European Sovereign Cloud, helping organizations across Europe innovate while supporting EU data residency and digital sovereignty.

Learn more: https://t.co/aXsmuRrDmP

[NiCE @NICELtd]

@urieli17 Great example of how AI is moving beyond simple prompts to handling end-to-end tasks. Thanks for sharing.

[NiCE @NICELtd]

Some moments are better seen than summarized.

From Scott Russell's call to orchestrate intelligence, to Citi sharing how it automated 90% of complaints and saved $7M, to live demos of AI solving customer problems before they happen (and yes, Kristen Bell, Jason Sudeikis, and a Nick Jonas finale) #NiCEWorld26 had no shortage of memorable moments.

Take a look at some of our favorite moments from the event, and catch the the full recap including 26 standout moments, key quotes, and customer stories: https://t.co/RRlI5Vqt4T

[NiCE @NICELtd]

From Frankfurt to Zürich to Amsterdam, one theme shaped every conversation on the #AIfirstCXworldtour: organizations are focused on making AI work at scale.

The discussion has shifted to operationalizing AI, measuring business impact, and learning from peers who are already putting AI into production.

[NiCE @NICELtd]

@urieli17 Thanks for making the trip, Uri. We're happy to hear you enjoyed both London and NiCE World. It was great having you with us, and we hope to see you again soon.

[NiCE @NICELtd]

@urieli17 Thanks for being part of NiCE World, Uri. We appreciate the thoughtful write-up and the time you spent digging into the technology and talking with our team. Looking forward to the next conversation.

[Concentrix @Concentrix]

That's a wrap on @NICELtd World London! One thing was clear: AI has moved beyond the pilot. A highlight was seeing our partnership with Currys recognized with an Excellence in Engagement Orchestration award. Thanks to everyone who stopped by!

[NiCE @NICELtd]

AI success isn't just about the platform—it's about the people implementing it.

NiCE's new AI Specialization Program recognizes partners with proven expertise delivering enterprise AI at scale.

Learn more: https://t.co/NzoB8bvhpP

[NiCE @NICELtd]

#NiCEWorldLondon: a wrap. 🙌
Two days. Real conversations. One message: the future of CX belongs to those who orchestrate intelligence.
Thank you, London. On to what's next.

#createaNiCEworld

[NiCE @NICELtd]

Last day at #NiCEWorldLondon26! We asked our team: which booth do you need to see before you go?

The answers didn't disappoint 👀

[NiCE @NICELtd]

Most CX teams hit a wall and reach for more AI tools. Scott Russell's Day 2 keynote said otherwise: real scale comes from orchestration, not accumulation.

Followed by a fireside chat with Kristen Bell on what it's all actually for...connection. ✨

Good way to kick off Day 2.
#NiCEWorldLondon