Nic Streatfeild

CEO @GovMetric - public service Citizen Experience #CitX advocate - helping good people do good stuff better #VictimSatisfaction #TSMs #VoC #failuredemand

[Nic Streatfeild @nicstreatfeild]

@ThreeUKSupport The staff member that set up the accounts has left - so wasnt able to sort through the online process - I have complained to your complaints line but heard nothing - about to escalate to OFCOM

[Nic Streatfeild @nicstreatfeild]

@ThreeUK I have been trying to cancel some Sims on our coprorate account since July - your processes are appalling. Please DM to resolve this. Thanks

[GovMetric @GovMetric]

🎉 Exciting News! Our solutions have been approved onto the Crown Commercial Service G-Cloud 14 Framework!
#Framework #GCloud14 #GCloud #ISO27001 #CyberEssentialsPlus #CyberEssentials @gov_procurement

[GovMetric @GovMetric]

📢We are proud to sponsor the upcoming Tenant Engagement Conference hosted by @WMinsightUK! 🏢

https://t.co/PmNEk50UpP

Attending? Message us and let's meet!

#TenantEngagement #HousingSector #CustomerExperience #TenantSatisfaction

[GovMetric @GovMetric]

🔍 Tenant feedback isn’t just valuable - it’s crucial.

https://t.co/8jjsukD8K9

Are you giving your tenants the voice they deserve?

#Housing #TenantFeedback #SocialHousing

[GovMetric @GovMetric]

With August being a slightly quieter period, we wanted to highlight what's coming up in the public sector world 👇

https://t.co/EvkuEfkCqa

Featuring:

#NCSW2024

@WiganCouncil

#TeamBones

#JaduAcademy2024

Book recommendation: @Kwajotweneboa

[GovMetric @GovMetric]

We always aim to be a collaborator rather than just a supplier to every organisation we partner with. It means a lot to us when our customers, like @WiganCouncil have a great experience working with our team.

👉https://t.co/uKvQpPqShX

[GovMetric @GovMetric]

🚀 Simplify Complaint Management in the Public Sector with CaseTracker:

✅ Capture ⇢ Process ⇢ Respond ⇢ Manage ⇢ Report ⇢ Improve

Learn more: https://t.co/Qv6Q1YHwho

[GovMetric @GovMetric]

Starting off the Public Sector Complaints conference with a talk from Cameron Black, Local Government & Social Care Ombudsman. @WMinsightUK
#complainthandling

[GovMetric @GovMetric]

🔊 We are thrilled to be sponsoring the upcoming Public Sector Complaint Handling Conference hosted by @WMinsightUK. Let us know if you are attending 🤝

👉https://t.co/n6VmD28FXB

📅 Date: July 18
📍 Location: 10 Union Street, London

#ComplaintHandling

[GovMetric @GovMetric]

With increasing tenant expectations and new regulations, we recognise the complexity of Housing organisations and enable seamless feedback capture to happen across a multitude of channels.👇

https://t.co/dw1A5Xux9U

[GovMetric @GovMetric]

In this month's blog we focus on Housing and discuss a concerning trend: a notable decline in satisfaction with UK public services. 📉

Join the conversation👉

https://t.co/VuOCRcDTQO

[Tim Walker @ThatTimWalker]

I challenge @RishiSunak to release the #Russianreport - unredacted - and let’s finally start talking about something important in this election campaign. Do please retweet if you agree.

[GovMetric @GovMetric]

🏚 The housing sector is currently under unprecedented scrutiny. Here's how we can help 👇

✅Transactional Surveys
✅Relationship Surveys
✅Tenant Satisfaction

☑FOI/SAR Handling
☑Full Complaint Management
☑Rich Data Analytics

https://t.co/wqRt2dFpqS

#tenantsatisfaction

[Phil Rumens @PhilRumens]

Back in January I asked, does the Service Standard work for #localgov.

https://t.co/NsIaxhGypa

Watch out for a big announcement on some work that will start to answer this question, tomorrow.

[Peter Apps @PeteApps]

Seven years on this week:

[GovMetric @GovMetric]

How do we make sure AI and tech is actually helping us to improve customer service for #localgov? Our Founder, @nicstreatfeild opening the discussion in London about the importance of doing the groundwork and listening to the needs of customers before tackling transformation.

[GovMetric @GovMetric]

LocalGovCamp London kicked off by a thought-provoking presentation from @mywoisme on developing AI for disadvantaged communities.

"Disadvantaged people are users as well and they should be catered to as users" 👏

#localgov #ai @psfnick #gov4.0london

[GovMetric @GovMetric]

We’re exhibiting at Housing 2024 in a few weeks time. If you fancy a free ticket, you can join us as our guest using this link!
👇
https://t.co/kgVWVKS4G1

#housing2024 @Housing_event

[GovMetric @GovMetric]

Next week we will be at Government 4.0 “Automation, Innovation & Transformation”, in London.

For anyone working in #localgov, this is great day of sharing innovation sessions and emerging tech talks.

Find more info and register below:
https://t.co/t8tFteswwo

@psfnick