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Everything Enterprise Comms, & collaboration; official community site of @enterprisecon, the industry's leading event

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Agents shouldn't have to work harder just to work around broken systems. The "swivel chair" problem drains focus, slows resolution, and fuels burnout. A unified agent workspace puts context, data, and action in one place.

See how it changes the game >> https://t.co/VRF8H2HsjF

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Fast agents don't fix broken workflows. The swivel chair problem slows resolution, increases burnout, and fragments context. A unified agent workspace replaces tab-hopping with focus and outcomes.
Explore the approach: https://t.co/VRF8H2GUu7

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Partner Perspectives with Zendesk brings ongoing analysis and practical viewpoints on modern CX. Access the full collection here as new articles are released: https://t.co/zYoWblRi1W

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Modern contact centers fail when transformation tries to do too much, too fast. A phased approach turns modernization into a series of wins, not a single gamble.

Explore the strategy >> https://t.co/MCKBX2qury

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Voice shouldn’t feel like a barrier. As voice AI matures, rigid IVR menus are giving way to conversations that understand intent and move customers forward faster.

See what's changing➡️ https://t.co/4WVjiLe1Se

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Contact center modernization doesn't have to be a high-risk overhaul. A phased evolution lets teams modernize step by step—reducing disruption while delivering measurable value along the way.

See how a staged approach is driving smarter transformation: https://t.co/MCKBX2pWC0

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IVR menus weren't designed for real conversations. Voice AI listens, understands intent, and removes friction from the voice experience while reducing operational overhead.
Learn more >> https://t.co/4WVjiLe1Se

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Explore fresh perspectives and resources from industry experts — all in one place. Check out the latest from our Partner Perspectives series with Zendesk >> https://t.co/zYoWblRi1W

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Modernizing your contact center doesn't need a risky "big bang". A phased approach delivers measurable value at every step and keeps CX running smoothly as you evolve.
See why this strategy is gaining momentum⬇️ https://t.co/MCKBX2qury

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IVRs weren't built for dynamic customer needs. Voice AI understands intent instantly, creating faster, more intuitive conversations.
Explore the article >> https://t.co/4WVjiLe1Se

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Modern consumers expect to be understood on the first try. Voice AI makes it possible by moving beyond rigid IVR paths to natural, effortless conversations.

Read more >> https://t.co/4WVjiLe1Se

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The traditional IVR isn't keeping up. Voice AI enables natural, intent-driven conversations that resolve faster and reduce friction. The future of CX is conversational.

Read now>> https://t.co/4WVjiLdu2G

#VoiceAI #AI

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📢 New Edition: Partner Perspectives with Zendesk

Explore the latest insights and resources as they're released — all in one place.

View the collection here >> https://t.co/zYoWblQKco

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Voice AI technologies provide a human-sounding veneer for enterprises. Here’s an overview of how they work.

#ContactCenters #AIVoice #Gartner

https://t.co/QQ3Dr04cBO

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NiCE Accelerates Agentic AI Focus with Cognigy Acquisition

The buy will accelerate NiCE’s strategic plan to provide CCaaS solutions that orchestrate intelligent customer experiences end-to-end.

#ContactCenters #AIVoice #CX #Cognigy #NiCE

https://t.co/FrswYGCaB7

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The underlying challenges in automation and app integration, including data management, have to be addressed before we can effectively streamline workflows.

#DigitalWorkplace #WorkflowAutomation #TeamMessaging #Wrike

https://t.co/pArzwB5d6y

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Recent research by Indicium and PureSpectrum finds that a majority of organizations looking at adopting AI have data infrastructure concerns.

#DataManagement #DataGovernance #AIAdoption #AIReadiness

https://t.co/KEkO4Y7wVD

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Slack’s AI translations and Enterprise Search features become generally available.

#DigitalWorkplace #Slack #AICollaboration #AIAssistants

https://t.co/WyFWZ232hY

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Amid the spread of AI in the workplace, a new problem is emerging: many workers will use their preferred tools -- whether or not IT has cleared the tools first.

#AI #EX #ShadowAI

https://t.co/NPcUDMSZrC

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Lower turnover and improved employee satisfaction are two benefits from the use of workforce engagement tools, according to Metrigy’s latest research.

#ContactCenter #EX #Metrigy #WEM #WFM

https://t.co/ENGwKF5UXl