Northern Powergrid

Delivering electricity to 3.9 million properties in North East and Yorkshire. Power cut? Report it at or call 105.

[Northern Powergrid @Northpowergrid]

We’re proud Northerners, but sometimes we all need a little extra help during winter 🧡🤝
If you, or someone you know, needs additional support during a power cut, join our free #PriorityServices Membership today.🔗https://t.co/oecBrThk8i
#LittleExtraHelp #WinterReady #Care

[Northern Powergrid @Northpowergrid]

We're excited to attend the North East #NationalApprenticeshipShow 🙌Our recruitment team will be at Vertu Motors Arena, Newcastle, on 13 and 14 October to showcase the range of #apprenticeships and #career opportunities at Northern Powergrid!

[Northern Powergrid @Northpowergrid]

Our Customer Service vehicle is on site supporting our customers at NE66.

We are parked next to the Village Green, NE66 4TE and have hot water and charging facilities.

[Northern Powergrid @Northpowergrid]

@ChidinmaMadu10 Hi. Can you please DM us your full name, address and mobile number and we will look into this for you. Thanks - Emily

[Northern Powergrid @Northpowergrid]

If you report your power cut online you'll receive regular updates and can track when we estimate your power will be back on. Our online power cut map provides live information about your power cut. Save time, report online. Can't get online, call 105 📲 https://t.co/GMhBDZBa3V

[Northern Powergrid @Northpowergrid]

@Gillybilly30 quite common for neighbouring streets, or even properties on the same street, to be fed from different substations or circuits. 2/2

[Northern Powergrid @Northpowergrid]

@Gillybilly30 If your letter specifically mentions NE33 and your sister lives a couple of streets away but didn't receive a planned outage letter, there's a good chance her property is supplied by a different part of the network and may not be affected, even if she's very close by. It's 1/2

[Northern Powergrid @Northpowergrid]

@KiimberIeyy_x Hello, thank you for making us aware. Please, reply via DM so we can take your details directly and look into this further for you.

[Northern Powergrid @Northpowergrid]

Our Customer Responder Sarah is on site supporting customers in HD8. She is located outside of White Horse, 2 Chapel Lane, Emley, Huddersfield, HD8 9SP in a blue MG. She has hot water and charging facilities until 8:30am.

[Northern Powergrid @Northpowergrid]

@cmsafc28 Hi. Please DM us your full address including postcode so I can look into this for you. Regards Cara

[Northern Powergrid @Northpowergrid]

Did you know? Properties in the same street can be supplied by different #electricity cables 🏠Always report your own power off (either online or call 105) so you can be kept updated and in the know. Lines are open 24/7. Learn more: https://t.co/GMhBDZBa3V

[Northern Powergrid @Northpowergrid]

@MarkWoo18084195 Hi, thanks for getting in touch, I am sorry about the late response. Before we get started, please can you confirm on direct message, your full name, address (including postcode) and your mobile telephone number and email address. I will look into this for you. -Gloria.

[Northern Powergrid @Northpowergrid]

@RobbyRSSRobot I understand, if you give us a call on 105 we can see if we can support you with this. - Chloe

[Northern Powergrid @Northpowergrid]

@RobbyRSSRobot the time is expected to be any later, we'll text you. Given the current estimated restoration time, and that you are part of our priority service membership would everyone at the property be okay until we are able to restore the power? - Chloe 2/2

[Northern Powergrid @Northpowergrid]

@RobbyRSSRobot Thank you for the information, I can confirm that you are part of an unplanned power cut that is currently impacting 113 customers. Engineers are on site working hard to restore your power. We currently estimate to have the last property restored between 13:15 and 14:15. If 1/2

[Northern Powergrid @Northpowergrid]

@FlyFly100 restore the power. - Chloe 2/2

[Northern Powergrid @Northpowergrid]

@FlyFly100 I understand, and as far as I understand 92 people have now been restored with 18 customers still off supply, I also know there is a few involved in the planned works so it maybe the person in the van has done their part and it's now down for someone in our control team to 1/2

[Northern Powergrid @Northpowergrid]

@FlyFly100 I completely understand we are trying to reach the engineer on site to gain some more information on this for everyone again we do apologise for this. - Chloe

[Northern Powergrid @Northpowergrid]

@FlyFly100 for any inconvenience. - Chloe 2/2

[Northern Powergrid @Northpowergrid]

@FlyFly100 Hello, Thank you for the information I can see the last update we have from the team on site was they were working on getting the power on and that it has been more complicated the originally thought. The team are aiming to have the power back on for 20:30. We do apologise 1/2