@ralphwurz Hi Ralph, thanks for reaching out. We're sorry to hear that. Could you send us a private message with more details so we can look into this for you?
@Osogc4j Hi! If you need to change or cancel an order you recently placed, please contact our Customer Care team as soon as possible. They’ll do their best to assist you: https://t.co/q6uizGS7td
Thank you!
@JubaN65 Hi Nori, could you kindly share your email address, order number and country of residence in private, so we can look into this for you? Thank you in advance.