OpenserveZA

[OpenserveZA @OpenserveZA]

@EvannaIngle Please DM us the fault ref, your contact mobile number, full physical address & *Bnumber. *It might be written on the ONT Box in your home, if not; provide a clear photo of the serial number on the ONT Box. Don't post this information publicly.

Openserve Customer Care

[OpenserveZA @OpenserveZA]

@Van_The_Man_SA Sorry to hear about your bad experience. Should you still need assistance, kindly DM us your Fault reference number, Bnumber, full physical address & contact mobile number. Thank you.
Openserve Customer Care

[OpenserveZA @OpenserveZA]

@Consumer_HeroSA Hi Simon,

Kindly DM us your Openserve fault ref, B-number, Full physical address as well as your contact details so that we can assist you accordingly.

Openserve Customer Care

[OpenserveZA @OpenserveZA]

@PhalaneMmapula Hi Mmapula,

Kindly DM us your Openserve fault ref, B-number, Full physical address as well as your contact details so that we can assist you accordingly.

Openserve Customer Care

[OpenserveZA @OpenserveZA]

@SOAK_ZA Good Day,

Kindly DM us your B-number, Full physical address as well as your contact details so that we can assist you accordingly.

Openserve Customer Care

[OpenserveZA @OpenserveZA]

@SeanBouw @SeanBouw Thank you.

[OpenserveZA @OpenserveZA]

@SeanBouw @SeanBouw, please log a fault with your ISP and send us a direct message with your B number and fault reference number so that we can investigate your query further.

[OpenserveZA @OpenserveZA]

Thank you for contacting Openserve. I sincerely apologize for the experience you’ve had. Please note that we are currently engaging with you on both social platforms. To assist our team in keeping you promptly updated, kindly confirm which platform you would prefer to continue communication on.

We look forward to your response so we can ensure timely updates.

[OpenserveZA @OpenserveZA]

@ojrazalea Thank you for contacting Openserve. Please be so kind as to DM us with your Openserve order number, the Bservice number and your cell contact number linked to your application.

[OpenserveZA @OpenserveZA]

Should you still be experiencing an issue, please download the Openserve Connect App from your App Store to use our self-service platform to log faults and perform other functions. You can then DM us all the details about your query. DO NOT POST PERSONAL INFORMATION PUBLICLY. Thank you.

Openserve Customer Care

[OpenserveZA @OpenserveZA]

@mary_reneke Good day, Mary

Thank you for contacting Openserve.
We apologise for the delay in our response and truly appreciate your patience.
Please reply with your B number for us to assist you further if your query is still outstanding.

Openserve Customer Care

[OpenserveZA @OpenserveZA]

@NANTHAKUMAR08 Thank you for contacting Openserve. To enable our Team to further escalate your fault query, please DM us your full physical address and contact mobile number. DO NOT POST PERSONAL INFORMATION PUBLICLY.

Openserve Customer Care

[OpenserveZA @OpenserveZA]

@Travesty_Kruger Thank you for contacting Openserve. Kindly DM us with your Openserve order number, Bservice number and cell contact number linked to your fibre application. This will assist in investigating your Fibre query
Do not post personal information publicly.

[OpenserveZA @OpenserveZA]

@Shahil_Valab Thank you for contacting Openserve. Please confirm your contact mobile number via DM.

Openserve Customer Care

[OpenserveZA @OpenserveZA]

Thank you for contacting Openserve.

We are sorry to hear that you have been without internet service for five days and understand your frustration.

Please DM us the fault ref, your contact mobile number, full physical address & *Bnumber. *It might be written on the ONT Box in your home, if not; provide a clear photo of the serial number on the ONT Box. Don't post this information publicly.

Openserve Customer Care

[OpenserveZA @OpenserveZA]

Hi Bartholomew.
Please note that the 3-day, 7-day, and 14-day prepaid recharge options have been discontinued. With effect from 1 June 2026, all account top-ups must be made using 30-day vouchers.
We understand that this may be disappointing, especially if you were hoping to purchase one of the shorter recharge options, we apologise for any inconvenience this change may cause and appreciate your understanding.

[OpenserveZA @OpenserveZA]

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[OpenserveZA @OpenserveZA]

@MsReefah Kindly DM us with your query, as the post you are requesting feedback on is not currently visible. Thank you.

Openserve Customer Care

[OpenserveZA @OpenserveZA]

@Didts13 It is great to see such positive feedback from our customers.
Please reach out if you encounter any issues with your service.
Openserve Customer Care

[OpenserveZA @OpenserveZA]

If your service has not been restored, kindly share with us the Openserve fault reference number given by your ISP, your B-number, contact information and full physical address so that our team can investigate and take appropriate action. Our e-mail address is: [email protected]

Openserve Customer Care