PlayStation Support US

Official PlayStation Customer Support account (FKA Ask PlayStation). Posts about tips, system software updates, etc. For inquiries, visit the URL below.

[PlayStation Support US @PS_Support_US]

Can't download a new game on your PlayStation 5 console?😭

Check if you have enough space in your PS5 console storage before redownloading!

💡How to manage your PS5 storage space
https://t.co/17mOaKVhig

[PlayStation Support US @PS_Support_US]

Press the PS button once on your DualSense to access additional settings.

You can adjust
📺Output device settings
🔊Volume levels
🗣Voice chat

💡How to use DualSense wireless controller
https://t.co/7444K4mecV

[PlayStation Support US @PS_Support_US]

Take screenshots and record gameplay on PS5 to remember and share your greatest gaming moments!📸

💡How to capture PS5 gameplay and screenshots
https://t.co/HCKT6ZK57f

[PlayStation Support US @PS_Support_US]

The PS5 Pro console can play over 8,500 PS4 games✨

By turning on the [Enhance Image Quality for PS4 Games] on your PS5 Pro, you can enjoy eligible PS4 games in higher image quality!

💡How to enhance image quality for PS4 games on PS5 Pro
https://t.co/YNH0vI8n0Y

[PlayStation Support US @PS_Support_US]

PS5 system software update 26.04-13.42.00 is available now✨

Please check our page for the latest system software features and how to update.

💡PS5 system software update
https://t.co/ANUhbrulMa

[PlayStation Support US @PS_Support_US]

Deadzone is the amount you can press a button before it's recognized as an input.

With the DualSense Edge wireless controller, set custom deadzones for triggers & sticks to avoid accidental inputs🎮

💡Manage DualSense Edge settings
https://t.co/NXkFbdVixc

[PlayStation Support US @PS_Support_US]

A console restriction passcode prevents your child from changing parental controls, ensuring a safe and enjoyable gaming environment!

💡How to prevent your child from changing parental controls settings
https://t.co/M99kaJUZyA

[PlayStation Support US @PS_Support_US]

Personalize your DualSense Edge wireless controller:
🔹Swap stick caps
🔹Swap Back buttons
🔹Set L2/ R2 button trigger depths

Find the best suitable Dualsense Edge setup for your playstyle!

💡How to customize
https://t.co/OmGyhXHiQn

[PlayStation Support US @PS_Support_US]

A PS5 can automatically detect TV specs and select the best available resolution.

You can also customize [Screen and Video] settings for things like resolution, Variable Refresh Rates, and more.

💡How to enable and calibrate 4K resolution on PS5
https://t.co/7DAKeAg5G5

[PlayStation Support US @PS_Support_US]

You can manually eject a stuck disc on PS5 consoles with a #1 Phillips screwdriver and this troubleshooting guide🪛

💡How to manually eject a disc from PS5
https://t.co/VCbTiUfkVR

[PlayStation Support US @PS_Support_US]

PlayStation Plus Extra/PlayStation Plus Premium subscribers can download and enjoy hundreds of PS5/PS4 games✨

����How to access the PlayStation Plus Game Catalog
https://t.co/6BTm4DPknY

[PlayStation Support US @PS_Support_US]

On PS5/PS4, you can play videos and music using
🔹Blu-ray Discs
🔹DVDs
🔹USB drives

Enjoy movies, videos, and music on different media formats with PlayStation consoles🎥🎶

💡How to play videos and music on PS5/PS4
https://t.co/3kvoekuejw

[PlayStation Support US @PS_Support_US]

Have you enabled [Console Sharing and Offline Play] on your PS5?

Once enabled, other users on the same console will be able to use your purchased content and some PlayStation Plus benefits!

💡About Console Sharing and Offline Play
https://t.co/gJtjlWkGIJ

[PlayStation Support US @PS_Support_US]

Dealing with PlayStation 5 console power issues?
・PS5 turning off unexpectedly during use
・Console not powering on

Try troubleshooting with PlayStation Repairs (Issue Diagnosis).

⚙️PlayStation Repairs
https://t.co/AqKUFsrDBq

[PlayStation Support US @PS_Support_US]

PS4 system software update 13.52 is available now✨

Please check our page for the latest system software features and how to update.

💡PS4 system software update
https://t.co/rufIpiSvs4

[PlayStation Support US @PS_Support_US]

PlayStation has teamed up with Crisis Text Line, if you are struggling with your mental health, a Crisis Text Line Counselor is available to anyone living in the U.S. for free, 24/7, by texting CIRCLE to 741741

For more info, visit https://t.co/SdAjfdD9ih

[PlayStation Support US @PS_Support_US]

HDR delivers a higher contrast—or larger color and brightness range—than Standard Dynamic Range (SDR)

If you have a HDR-compatible display, try it out with your PlayStation 5 console!

💡How to enable HDR on PS5
https://t.co/UpSx3eRhjd

[PlayStation Support US @PS_Support_US]

You can save up to 30 custom profiles for your Access controller!

Assign up to 3 profile slots and enjoy your gameplay while switching between profiles on the fly!

💡How to set up profiles
https://t.co/rLFqeVTSbw

[PlayStation Support US @PS_Support_US]

The DualSense Edge wireless controller can also be used on PC/Mac/iOS🎮

Check our FAQ and try pairing the Dualsense Edge with your device!

💡How to use the DualSense Edge wireless controller on PC/Mac/iOS
https://t.co/gwgTkfWded

[PlayStation Support US @PS_Support_US]

"My DualSense wireless controller is unresponsive😖"

In that case, use a pin or other pointed tool to press and hold the reset button for at least 5 seconds📎

💡How to troubleshoot DualSense wireless controller issues
https://t.co/fx2pYp9LZo