ParkMobile (USA)

Making cities more livable. Find, pay, and reserve parking across North America from your mobile device. Social media support hours are Mon-Fri: 9AM - 6PM EST

[ParkMobile (USA) @Parkmobile]

Have a question? We have answers! Check out this thread of our most frequently asked questions to help you park smarter 🧵

[ParkMobile (USA) @Parkmobile]

Hi there! We sincerely apologize for any inconvenience caused. However, parking transactions can't be adjusted or canceled once started, as no parking operator allows us to have that functionality. I'm glad to learn that you started a parking session using the correct information, as that's the best way to avoid being issued a parking citation. I understand your request and strongly encourage you to reach out to the owner of the parking area and let them know that you would like more options with your parking.

[ParkMobile (USA) @Parkmobile]

Have a question? We have answers! Check out this thread of our most frequently asked questions to help you park smarter 🧵

[ParkMobile (USA) @Parkmobile]

@mshaf225 Hi there! We apologize for any inconvenience this may have caused. Please send us a DM with your login details and a brief description of the issue. We're here to help!

[ParkMobile (USA) @Parkmobile]

Hey there! So if you see that you were only charged a service fee then it confirms that parking was free in that area at the time you initiated your parking session in the app. In the future, if you see that you will only be charged the service fee then you would not be required to pay for parking in the app until paid parking is effective.

[ParkMobile (USA) @Parkmobile]

@captainkool2 Sorry about that! We've just followed you back so you should now be able to send us a DM.

[ParkMobile (USA) @Parkmobile]

@captainkool2 We know how frustrating this is. Please direct message us with a full picture of the citation issued to you and include your email address. We’ll look into this and follow-up with you ASAP.

[ParkMobile (USA) @Parkmobile]

I am sorry for your frustration. Unfortunately, the parking times and cost are configured by our clients, as we are simply facilitating the transaction. I strongly encourage you to reach out to the owner of the parking area and let them know that you would like different options with your parking. Also service fees helps our staff to make the app more enjoyable and user friendly for customers parking experience. Fees are charged per parking transaction and per parking extension, based on where you park.

[ParkMobile (USA) @Parkmobile]

@R3Explicitcut Hmm...let’s figure this out. Send us a DM with your email address, and we’ll look into this right away.

[ParkMobile (USA) @Parkmobile]

@lilmzpoutymouth I am sorry for your frustration. We’d like to look into this for confirmation. Please send us a DM with your email address and the zone number(s) of the parking area you are referring to. Thanks!

[ParkMobile (USA) @Parkmobile]

@emilymiller We apologize for any inconvenience this may have caused. We'll look into this for you and get this settled right away.

[ParkMobile (USA) @Parkmobile]

@lilmzpoutymouth Hey there, we’re sorry to hear about your experience. Unfortunately, the parking times and cost are configured by our clients, as we are simply facilitating the transaction. We value your feedback and will be sure to share your comment with the team. Thanks for using ParkMobile.

[ParkMobile (USA) @Parkmobile]

@pk_sleepy We know how frustrating this is. Please direct message us with and include your email address. We’ll look into this and follow-up with you ASAP.

[ParkMobile (USA) @Parkmobile]

@pk_sleepy We apologize for any confusion. For future reference, if you are creating a session, and see that the charge will only include the service fee, it is best not to activate the session as this is an indicator that parking is free.

[ParkMobile (USA) @Parkmobile]

@oaktree310 We are sorry for this unfortunate circumstance. We are currently checking in with the client to resolve this issue. Please bare with us and we will follow up with you once our investigation has concluded.

[ParkMobile (USA) @Parkmobile]

Parking reservations are provided on a first come, first serve basis and the parking operator may tend to oversell their parking inventory where the area is completely full and no spaces are available. ParkMobile does not own, operate, or manage the parking areas where you park. ParkMobile is an alternative payment option for your parking area and permit provider. Please contact the facility directly if you have any questions regarding parking availability or assistance is needed on-site.

[ParkMobile (USA) @Parkmobile]

@Jhlee1286 We’re sorry to hear that you’re experiencing this. Let’s see what we can do to help. Can you please DM us the parking zone number so we can look into this for you.

[ParkMobile (USA) @Parkmobile]

@ToddHensley Hi! We apologize for any inconvenience caused. If you delete and reinstall the app, it should resolve this issue. Please DM me if you need further assistance! Thanks!

[ParkMobile (USA) @Parkmobile]

@MickSchuster Let’s figure this out. Send us a DM with your email address, and we’ll look into this right away.

[ParkMobile (USA) @Parkmobile]

@pk_sleepy We’re sorry to hear about your experience. We’d like to look into this. Please send us a DM with your email address associated with your account.