Paytm Care

We are here 24x7! Write to us at

[Paytm Care @Paytmcare]

Hi, I can see you're awaiting an update on the pending PlayStation Gift Voucher order. I've already raised this with the brand and am currently awaiting their response. I'll share an update as soon as I receive any information regarding the cancellation or order status. Your patience is appreciated.

[Paytm Care @Paytmcare]

@GODKILLER387 Hi, I have raised this with the brand for review and am awaiting an update from their end. I'll keep you informed as soon as I receive any information regarding the status of your PlayStation Gift Voucher order. Thank you for your patience.

[Paytm Care @Paytmcare]

@babuaan_jila Hi, your concern has been resolved. For any further assistance, our in-app support is here for you (https://t.co/40RIWZgEX2). We are grateful for your trust in us.

[Paytm Care @Paytmcare]

@Hriti7nmv Hi Hriti, thank you for sharing your feedback. I've noted your concern regarding the Gold Coins offer details and am reviewing it further. I'll keep you posted on any updates. Feel free to DM me if you'd like to share any additional details

[Paytm Care @Paytmcare]

@alasiinsaan Hi, Ria here! Please don't worry. We are checking your issue regarding booking ID: 27092858770 on priority. Please allow us sometime to get back with an update. ^AA

[Paytm Care @Paytmcare]

Hi, we understand your disappointment and sincerely regret the inconvenience caused. We would like to inform you that refund decisions are solely determined by the bus operator as per their policy. In this case, the refund request was not approved by the operator, and unfortunately, we are unable to proceed further with the refund from our end.

[Paytm Care @Paytmcare]

@dutta_sukalyan Hey Sukalyan, Hemant here. Please send me your details via DM and I will help you out on this asap. https://t.co/5m1Urzh8kc

[Paytm Care @Paytmcare]

@shivamsinger0 Sure Shivam! The refund has been initiated today at 08:00:49 AM. Please wait for sometime for the amount to reflect. We are actively checking the status from our end as well. ^AA

[Paytm Care @Paytmcare]

@Sparshhh999xD Hi, your concern has been resolved. For any further assistance, our in-app support is here for you (https://t.co/40RIWZgEX2). We are grateful for your trust in us.

[Paytm Care @Paytmcare]

@im_sakshams Hi Saksham, Ria here! Could you please share your booking ID with us to look into this further? ^AA

[Paytm Care @Paytmcare]

नमस्ते! मैं देख सकता हूँ कि ₹750 का बिल पेमेंट (ऑर्डर ID: 271XXXX4751) 12/06/2026 को सुबह 06:53 बजे ऑपरेटर रेफ़रेंस नंबर HGALXXXX1034 के साथ सफलतापूर्वक प्रोसेस हो गया था। चूँकि ट्रांज़ैक्शन सफलतापूर्वक पूरा हो गया था, इसलिए इसे रिवर्स नहीं किया जा सकता। आगे की मदद के लिए, कृपया अपने सर्विस प्रोवाइडर से संपर्क करें और उन्हें रेफ़रेंस नंबर बताएँ। अगर आपको किसी मदद की ज़रूरत हो, तो मैं यहाँ हूँ।

[Paytm Care @Paytmcare]

@KuldeepSikarvar Hi Kuldeep, could you please share your booking ID with us so that we can assist you further? ^AA

[Paytm Care @Paytmcare]

@tanzilsidd20022 Hey Tanzil, Hemant here. Please send me your details via DM and I will help you out on this asap. https://t.co/5m1Urzh8kc

[Paytm Care @Paytmcare]

@tanzilsidd20022 Hey, Hemant here. Please send me your details via DM and I will help you out on this asap. https://t.co/5m1Urzh8kc

[Paytm Care @Paytmcare]

@arora0025_sunny Hey Sumit, Vinod here. Please send me your details via DM and I will help you out on this asap. https://t.co/5m1Urzh8kc

[Paytm Care @Paytmcare]

Hi Sparsh, I checked the details and found that UPI Lite (Pocket Money Wallet) is still active on your account. Please try disabling UPI Lite/Pocket Money again through the Paytm app. If the issue continues, kindly share a screenshot of the exact error along with the date and time (IST) of your attempt. For offline balance recovery assistance, you may contact Punjab National Bank and share LRN: 010101XXXXXX924654804.

[Paytm Care @Paytmcare]

@pre68117 Hi Mayank, Regarding your PlayStation gift voucher issue, the required follow-up is already underway. I’ll keep you informed as soon as I receive any further update or information on this matter. Thank you for your patience.