@GeneralWileE We're sorry to hear about Chewie's passing. We understand how hard this must be for you and Domino, and we'll be keeping you in our thoughts. We also apologize for the experience you had while adopting a new kitten. We'd like to learn more, so send us a DM at your convenience.
@CarolynCostain We apologize for the confusion. Please note that we only handle inquiries and support specifically for the Petfinder website. We wish you the best of luck with your adoption journey.
@D_Not_a_Bot Thank you for writing and sharing your concerns with us. We'd like to learn more about your experience and gather more detailed information to share with our team. Please send us a DM when time allows.
@DustinReavis We're sorry to hear about this, Dustin. We recommend clearing your browser cache before trying again, and if this issue persists, please DM us with more information. Thank you.
@aciabuca1 We're sorry to hear that you're encountering this issue with our app, and we appreciate you letting us know. When you have a moment, please DM us so that we can learn more. We look forward to hearing from you.
@TimLorsung We're sorry for the trouble with our website, Tim. Please try clearing your cache and cookies. If you still can't view the cats, please DM us screenshots so we can troubleshoot further.
@Beachducky Thank you for reaching out. We're sorry to hear that you're having difficulty using petfinder. Send us a DM, so we can gather more details.
@mattydrogers We’re very sorry to learn about the issues you’ve encountered. We are aware of these issues, and we are confident we will be able to better serve our users with our new platform once they are resolved. Thank you for your patience.
@Christi225650 Please know that Three Little Pitties Rescue does list their adoptable pets on Petfinder. To allow your search to include out of state pets, please check the box in your search filter. We hope this helps.
@mattydrogers We’re very sorry to learn about these issues. We recently relaunched our website and app modernize our services and unlock new capabilities. Unfortunately, the technical upgrades have resulted in some temporary technical glitches that our team is working diligently to resolve.
@aliceorrell We’re sorry for the frustration. Our Dec 2 relaunch caused some temporary glitches, and we’re working urgently to fix them. We’re confident our new platform will serve users even better once resolved. Thanks for your patience.
@josephandher Thank you for reaching out. To include out-of-town pets that can be transported to your area in your search, please check the box found at the bottom of the search filtering options labeled "Include out-of-town pets that can be transported to your area."
@LisaZap58010063 Thanks for sharing. We understand how difficult this has been and the impact it has on animals finding homes. We are aware of the issues and our team is diligently working to fix them. We apologize for this and encourage you to check back later for updates.
@RadaNotSay We appreciate you taking the time to let us know about the issues you’ve experienced since our new site launched on December 2nd. Your feedback is important, and we want you to know that our team is actively working to resolve these known issues as quickly as possible.
@Twikii We apologize for the inconvenience you’ve experienced with our new site. Our team is actively working to resolve these issues as quickly as possible. We truly appreciate your patience and understanding as we work to improve your experience. Please check back later for updates.
@VtZeke We are aware that this is a consistent problem for some, and our team is diligently working to fix the issues promptly. We apologize for the inconvenience and ask that you hang tight while we correct the issues, and please check back later. Thank you for your patience.