POCO India Support

Official Support for POCO products in India.
9 AM - 11 PM Chat Support: we are here to help :-)

[POCO India Support @POCOSupport]

@H_R_K_Rishi Hey Hrishikesh, thanks for flagging this! We’re sorry for this experience. Please reach out via DM by clicking on the below link and we will do our best to assist you. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@GourabPaul93350 Hey Gourab, thanks for flagging this! We’re sorry for this experience. Please reach out via DM by clicking on the below link and we will do our best to assist you. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@Riteshp54 Hi Ritesh, we apologize for the line issue that you are experiencing with your device. Kindly initiate a direct message by clicking the button below so that we can assist you further. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@jassitalwarr Hey Baba, we understand your concern. We’ve already responded to your query via DM. Kindly check your messages for our response. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@Abhishe18129124 Hey @Abhishe18129124, thanks for flagging this! We’re sorry for this experience. Please reach out via DM by clicking on the link below, and we will do our best to assist you. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@AishaSh85462650 Hello Aisha, thank you for reaching out to us. We have responded to you via DM. Kindly check it at your convenience.

[POCO India Support @POCOSupport]

@manishjangid74 Hello Manish, this is definitely not the experience we want you to go through, and we are extremely sorry for the inconvenience caused. Please DM us so we can assist you further. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@AishaSh85462650 We understand the concern, Aisha, and we're on it. Please get in touch with us via DM, and we will support you with the best solution. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@HazraSrijeet Hey @HazraSrijeet, thanks for flagging this! We’re sorry for this experience. Please reach out via DM by clicking on the link below, and we will do our best to assist you. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@Shriradhakrsna Hey @Shriradhakrsna, thanks for flagging this! We’re sorry for this experience. Please reach out via DM by clicking on the below link and we will do our best to assist you. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@jassitalwarr Hi Jassi, we request you that kindly connect with us via DM by clicking the below link. So we can assist you further. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@jassitalwarr Hello Baba, we have responded to you in your DM. Kindly check at your convenience. Thank you.

[POCO India Support @POCOSupport]

@GamerNagesh Hey @GamerNagesh, thanks for flagging this! We’re sorry for this experience. Please reach out via DM by clicking on the link below, and we will do our best to assist you. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

Hi, we completely understand your frustration and appreciate you clarifying your concern.

We acknowledge that you have already carried out the necessary troubleshooting and that your concern is specifically regarding software optimization rather than battery-saving tips. We have noted your feedback regarding the software performance and optimization.

We suggest you to submit the issue logs through “Services & feedback” app which is preinstalled in the phones. Please follow the below troubleshooting steps to submit the feedback:

Step 1: Go to “Services & feedback” app
Step 2: Select Logs
Step 3: Choose appropriate categories from the list in log types
Step 4: E.g., Select Charging and tap on start (Agree to the Privacy Policy)
Step 5: The log generation starts with a message “Generating logs”
Step 6: On selecting “Finish and upload”, a feedback form appears
Step 7: On feedback form, customers need to fill all the relevant details like:

* Issue description, attach a short video/image of the issue,
* Select the relevant issue category
* Select time
* Update customers contact number/Email id
* Select Add logs, which will pick the log we created for the particular issue
* Click on “Send”

Once the feedback is successfully submitted, a report id is generated as reference and the same will be used by the backend team to work on the issue and resolve.

We sincerely apologise for the inconvenience caused and appreciate your kind understanding in this regard.

[POCO India Support @POCOSupport]

@Himanshu4779k Hi Himanshu, thanks for flagging this! We’re sorry for this experience. Please reach out via DM by clicking on the link below, and we will do our best to assist you. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@KanaiDas314052 Hey Kanai, we sincerely apologize for the inconvenience caused. We have responded to your query via DM. Kindly check your messages for further details. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@DhirajK63389567 We understand the concern, Dhiraj, and we're on it. Please get in touch with us via DM, and we will support you with the best solution. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@saurabhsingz Hi Saurabh, we hear you, and we’re really sorry for the experience. Please reach out via DM by clicking on the link below, and we will do our best to assist you. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@Yogaraj_Yogesh Hello Yogesh, we request you that kindly connect with us via DM by clicking the below link. So, we can assist you further on the same. https://t.co/NAAcdDjLHL

[POCO India Support @POCOSupport]

@prabhaker007 Hello Prabhakar, we request you that kindly connect with us via DM by clicking the below link. So, we can assist you further on the same. https://t.co/NAAcdDjLHL