Portland General

News + updates from OR's largest electric provider.

Outage info/tracking:

[Portland General @portlandgeneral]

@greenherringpnw Please DM your address and I'll see if I can get any additional information for you. Thank you~Allie L.

[Portland General @portlandgeneral]

@pnw_adventuring Happy to do so, you're welcome!

[Portland General @portlandgeneral]

@hexawow Yes, we have a Rate Analysis Tool on our website that will show you a Pricing Plan Comparison based on your electricity use history. Please check out our Energy Tracker at https://t.co/MJUqMTb17P. Or call at 503-228-6322, M-F from 7am to 7pm for assistance if needed.Thank you.

[Portland General @portlandgeneral]

@TomC90288555 Hey Tom, please send us a direct message with your address and we can provide details about your outage.

[Portland General @portlandgeneral]

@bwwjr Hello, power was restored to that outage. Please DM us with your address if you are still without power and we will re-report it to Repair Dispatch. Thank you ~Allie L.

[Portland General @portlandgeneral]

@DeweyEggers Hi Dewey, if you DM your address, I can look up the latest info related to your outage. ~Allie L.

[Portland General @portlandgeneral]

@PSthatsKim Hello Kim, thanks for contacting us about your account. We aren't able to assist you via email or social media direct messaging. Please call Customer Service at 800-542-8818. We're here Monday - Friday from 7am to 7pm to help. ~Kristine

[Portland General @portlandgeneral]

@chorg2005 Hello Chad - thanks for reaching out. We haven't had any reports of issues with the outage map at https://t.co/bxTtJIKEoe. Could you provide details? ~Kristine

[Portland General @portlandgeneral]

@KimPhantistic Hello - thanks for contacting us. I'm sorry about the confusing messaging. Please call us at 800-542-8818 to verify your payment. We're here Monday - Friday from 7am - 7pm to help. ~Kristine

[Portland General @portlandgeneral]

@RockStarMusick I'm so very sorry about the delays in responding to you and getting the power restored. Please call us at 800-544-1795 for assistance. This number is staffed 24/7. ~Kristine

[Portland General @portlandgeneral]

@RockStarMusick I understand your frustration,I am sorry that your power is still out. Please know that the crews will be working around the clock until service has been restored to all customers. If you have a medical emergency, please call 911. We appreciate your patience.

[Portland General @portlandgeneral]

@Mikey_Soriano23 Hi, Mikey. Can you please send us a private message with your address, and we can take look? Thanks. ~Patty

[Portland General @portlandgeneral]

@MaxPowers1618 Hi, Max. As things change and crews restore service, we'll update the restoration times on the website and mobile app. For medical concern please check out our website: https://t.co/ZgRHLdoG5O and if there is a medical emergency, please call 911. Thanks for your patience.~Patty

[Portland General @portlandgeneral]

@Amos52100 Hello. We're working as quickly as safety allows to restore service to those without power. Due to the damage caused by the storm, we don't have an estimated time for restoration. You can check our website for updates: https://t.co/WTr0mr04f1. We appreciate your patience. ~Patty

[Portland General @portlandgeneral]

@EricMatthews_69 Hi, Eric. We understand it's frustrating to be without power. We're working as quickly as safety allows to restore service. As things change and crews restore service, we'll update the restoration times on the website: https://t.co/WTr0mr04f1. We appreciate your patience. ~Patty

[Portland General @portlandgeneral]

@gymrat_10 Thank you, could you DM us so we could get a little more information? ~Allie L.

[Portland General @portlandgeneral]

@kepola808 Hello, We did have a planned outage that had an unexpected complication requiring additional customers to lose power due to safety concerns. For additional concerns, please call 503-228-6322. Thanks ^Leah

[Portland General @portlandgeneral]

@SWorld82103 Hi there,

We're working to help provide solutions for those affected, whether that's updating the account's eligibility for a bill discount, refinancing payment arrangements, or reviewing other options. For any questions or inquiry, please call 503-228-6322 from 7am - 7pm.

~Mel