Day 16 of my @SamsungIndia fridge breakdown. The fridge stopped working. Customer service, however, seems fully operational: endless follow-ups, zero accountability, and complete silence even after escalation to senior leadership. Both now appear equally unresponsive.
A quiet power shift is reshaping HR.
The org chart still says “Human Resources”.
But increasingly, the power inside HR sits with those modelling workforce costs, productivity, and business scenarios.
My latest editorial for @HRkatha
https://t.co/avtIrSLNC3
The 11 p.m. message isn’t work culture. It’s structure.
In global teams, those closer to decision-making set the rhythm. Those in delivery adapt.
Availability becomes expectation.
This isn’t about commitment. It’s about power.
https://t.co/c0P7eF5HeC
By the time organisations act, the future has usually already arrived.
What looks like foresight is often just faster reaction.
Anticipation demands acting before certainty shows up.
That’s where most hesitate.
Read: https://t.co/OJc1ueJQu6
Comfort builds confidence.
It can also limit where you go next.
In @HRkatha's #herSTORY, RichaDubey of @NayaraEnergy chose complexity over stability, and what that shift demands.
Read: https://t.co/U98ONfw7Dj
Most companies believe in meritocracy. But can meritocracy say “no” to the CEO’s daughter? Run a fair process, and it risks becoming theatre. Bypass it, and credibility takes a hit. So what should HR do?#HRKathaCaseInPoint#Meritocracy
https://t.co/jXS4numetW
The room usually reveals itself after the decision is made. Context isn’t instinct or experience. Both can mislead. It’s knowing what will work here and now, and why. Most skip the hard part. Reflection.
https://t.co/jPJVu3tPj3
Spoke with @kshankar21 on AI and the future of work.
His view: workforce reduction is inevitable.
But the bigger challenge is human.
“AI will recommend. Humans must decide.”
Worth a read: https://t.co/FZXcabkDoR
Uncertainty isn’t the problem—our discomfort with it is.
Rushing for clarity often leads to poor decisions.
The real edge? Navigating ambiguity with clarity of thought.
Read more: https://t.co/vltHEMofYq
#Leadership#DecisionMaking#FutureOfWork
$50B flows into India from Gulf workers annually—3.5% of GDP.
How many companies are planning for disruption?
Almost none.
Waiting for certainty has a cost. I call it the certainty tax.
https://t.co/EuMnns2tED
Most AI transformations don’t fail in the system. They fail in the mind. When employees hear “AI is coming”, they don’t hear efficiency. They hear: am I still needed?
That’s the gap ShikhaSaxena of @HCL_Healthcare is talking about https://t.co/hIds59ZMfx
Agentic AI will handle 95% of routine decisions autonomously. The 5% left for humans will be the most consequential ones. Organisations are investing heavily in the former. Most have barely started preparing for the latter.
https://t.co/axIhciSBLh
5-year plans didn't just become outdated. They became liabilities. By the time a 5-year strategy reaches execution, the assumptions it was built on no longer hold. https://t.co/QGb1NWdJcY