PRESTO card

We're the GTHA & Ottawa's public transit smartcard. Here to help Mon-Fri: 6am-10pm Sat-Sun: 9am-9pm Holidays: 9am-5pm 1-877-378-6123. En francais @cartePRESTO

[PRESTO card @PRESTOcard]

Hello! A fare cap is a system that automatically stops charging you once you reach a set spending amount or number of trips within a specific period. After you hit that cap, any additional rides during that timeframe are free. The number of trips or the amount you need to spend before rides become free can vary depending on the transit agency. Please let us know if you need help with anything else. ^MJ

[PRESTO card @PRESTOcard]

Hello! Thank you for reaching out, and we apologize for any confusion or inconvenience this has caused. This is due to a system update currently being rolled out across PRESTO. We are upgrading our system to bring major benefits to customers, including instant PRESTO loads, real‑time transaction details, and faster account updates. During this transition, some devices may temporarily display only “Accepted” when you tap, instead of showing the fare paid, remaining balance, or transfer time. Your tap is still being recorded correctly, and your card remains fully active for travel. You can still view your remaining balance and transfer time anytime in the PRESTO App. To learn more about these updates, you can visit our website at https://t.co/YO3AUubLtu. If you notice anything unusual with your charges, feel free to let us know. ^MJ

[PRESTO card @PRESTOcard]

Hi Sharm, thank you for bringing this to our attention, and we sincerely apologize for your recent experience. This is not the level of service we aim to provide.
We’re sorry to hear your calls were disconnected and that you didn’t receive a callback. Your feedback has been shared with our team for review.
If you’re able, please send us a direct message with the details so we can look into this further and assist you directly.
Alternatively, you can also fill the webform or use the webchat option available on our website: https://t.co/NprBOiEZV3. ^RP

[PRESTO card @PRESTOcard]

Hi,
Happy Birthday, Cynthia!!
All of us at PRESTO are sending you the biggest birthday wishes!
We heard you’re a huge PRESTO fan (we’re honoured!), and we hope your special day is filled with lots of fun and joy.
Here’s to another amazing year ahead and may all your journeys be easy, exciting, and right on time!
Have a fantastic birthday celebration, Cynthia! ^RP

[PRESTO card @PRESTOcard]

Hi Alex, thank you for your question. These are self‑service Single Ride Vending Machines for PRESTO tickets, used by riders to pay fares and obtain proof of payment on streetcars and LRT platforms. They are part of the Metrolinx‑run PRESTO system used by the TTC. Let us know if you need any further assistance, we’re here to help. ^VC

[PRESTO card @PRESTOcard]

@Turtledean Hi, sorry about that. Could you please provide the email address you used to complete the form, along with your first and last name and phone number? Once we have these details, we will search our records for the case and provide you with an update. ^VC

[PRESTO card @PRESTOcard]

Hi there, thanks for flagging this, and we’re sorry for the inconvenience this caused. At the moment, there’s no known system‑wide issue with Auto‑Renew, but what you described can sometimes happen if: a payment method fails authorization, a card on file is updated or replaced, or
Auto‑Renew needs to be re‑confirmed after changes to your account.
When that occurs, Auto‑Renew may automatically become unchecked, which would explain why your pass didn’t renew and your tap was declined. Let us know if we can further assist. ^CK

[PRESTO card @PRESTOcard]

@me_gauravbhalla Can you please send us your PRESTO card details? ^OJ

[PRESTO card @PRESTOcard]

Hello Apurba! Thank you for reaching out to us. We understand your frustration, and we want to make sure this is properly addressed. We have created a case for you: CAS-419442-S5J8X8, marked it as high priority, and reported it to the appropriate team for review. Please allow 2–3 business days for our team to investigate. They will be getting back to you soon with an update. We appreciate your patience while we work on this. Please let us know if you have any questions. ^MJ

[PRESTO card @PRESTOcard]

Hi Christiana, thank you for reaching out to us. We apologize for any inconvenience this may have caused and understand how frustrating this can be. Could you please try using another machine? If the same issue occurs, you may need to contact your credit card service provider for further assistance. Once again, we sincerely apologize for this inconvenience. Let us know if you need more help. ^VC

[PRESTO card @PRESTOcard]

@unit60552 You can reach us at 1‑877‑378‑6123 if you are calling from within Canada or the United States. If you are calling from outside Canada or the United States, please dial 437‑567‑6030 (long distance charges may apply). Let us know if you need help with anything else. ^OJ

[PRESTO card @PRESTOcard]

@RomanWardzala Hi Roman, thank you for reaching out. Please provide your PRESTO card number so we can look into this matter for you. ^OJ

[PRESTO card @PRESTOcard]

@OCT_Fan Hi Michael, thank you for reaching out. To disable notifications, kindly update your preferences in the PRESTO app through your account settings. Let us know if you need help with anything else. ^OJ

[PRESTO card @PRESTOcard]

Hello Surinder,
Thank you for reaching out. Yes, you can request a refund online through PRESTO’s official website or app by submitting a form at https://t.co/yNb6GoIdi6. Please note that refund availability depends on the type of product or transaction (for example, unused balance on a registered card). Once you complete the form, the PRESTO team will review your request and follow up directly if additional information is needed. Let us know if we can further assist. ^CK

[PRESTO card @PRESTOcard]

Hi there, the TTC PRESTO Day Pass allows unlimited travel on the TTC for one day only and is best for occasional use or when making multiple trips in a single day. The TTC PRESTO Monthly Metropass provides unlimited TTC travel for one calendar month and is ideal for regular commuters. The TTC PRESTO 12‑Month Metropass offers the same unlimited monthly travel as the monthly pass, but requires a 12‑month commitment and comes at a lower average monthly cost, making it best for long‑term, everyday riders. Let us know if you need help with anything else. ^OJ