Pulse Secure (acquired by Ivanti)

Pulse Secure, LLC is a leading provider of secure access and mobile security solutions to both enterprises and service providers.

[Pulse Secure (acquired by Ivanti) @pulsesecure]

@SatsReddy Hello - We have seen a limited number of macOS users not being able to access the VPN using older versions of Pulse Desktop Client macOS. We are currently investigating the issue, but in the interim we recommend upgrading to Pulse Client 9.1R8.2 and above to resolve the issue.

[Pulse Secure (acquired by Ivanti) @pulsesecure]

@PhilSwn @Geraldjj We’ve seen a limited number of macOS users not being able to access the VPN using older versions of Pulse Desktop Client macOS. We are currently investigating the issue, but in the interim, we recommend upgrading to Pulse Client 9.1R8.2 and above to resolve the issue.

[Pulse Secure (acquired by Ivanti) @pulsesecure]

@Sharma111Rakesh We'd love to help with that, but our Support team will be able to walk through each setting with your IT team to see what the issues are and hopefully find a solution quickly.

[Pulse Secure (acquired by Ivanti) @pulsesecure]

@Sy3dJaber @GoIvanti Hello! We have shared your information with our Support Team and we have an engineer reaching out to you to assist.

[Pulse Secure (acquired by Ivanti) @pulsesecure]

@DaniGarciaLagoa Hi, Daniel! We have shared your tweet with our Support Team and will get back to you as quickly as possible.

[Pulse Secure (acquired by Ivanti) @pulsesecure]

@marshalljeff Hi Jeff, would this be for the Pulse Desktop Client UI? We are also happy to look into this for you if you or your admin file a ticket with our Support team. Our team can be reached here: https://t.co/zrvAKFnMiQ

[Pulse Secure (acquired by Ivanti) @pulsesecure]

KNOWN ISSUE FIX - General Access release the fix for issues related to installation via the Internet Explorer 11 browser. Please visit our Knowledge Base article for full technical details and to access the download: https://t.co/rHAWIyRvMO

[Pulse Secure (acquired by Ivanti) @pulsesecure]

Our team is focused on resolving support tickets today. If you have a ticket in place, please rest assured that it will be addressed as quickly as possible. We thank you for your patience and look forward to serving you. Contact our Support Team: https://t.co/rHAWIyzUVg

[Pulse Secure (acquired by Ivanti) @pulsesecure]

We continue to hear good reports on GA releases for all versions highlighted in our Knowledge Base article. Throughout this incident you, our customers, have been amazing. Thank you for your feedback, patience, and partnership over the last few days. https://t.co/rHAWIyzUVg

[Pulse Secure (acquired by Ivanti) @pulsesecure]

We continue to hear good reports on General Access releases for all versions highlighted in our Knowledge Base article. Please continue to let us know if you encounter any challenges as you work through the process for your organization. https://t.co/rHAWIyzUVg

[Pulse Secure (acquired by Ivanti) @pulsesecure]

We have heard reports from end-users about a “Windows Defender SmartScreen” pop-up during the installation of the Pulse Secure components. The Knowledge Base article has additional details to help you communicate what they should do: https://t.co/rHAWIyzUVg

[Pulse Secure (acquired by Ivanti) @pulsesecure]

We have recently moved the download links for the General Access releases to our Download Portal to improve the experience for you. We hope this change makes it easier and faster for you to access the files you need to work through your process. https://t.co/rHAWIyzUVg

[Pulse Secure (acquired by Ivanti) @pulsesecure]

We continue to hear good reports on the releases for versions 9.1R8.4 and 9.1 R11.4, and only minor challenges with 9.1 R9.2. Common challenges will continue to be highlighted in our KB article. Please let us know if you encounter any challenges. https://t.co/rHAWIyzUVg

[Pulse Secure (acquired by Ivanti) @pulsesecure]

Did you know? Creating a pre-login page for your end-users informing them on how to run the BAT script is a great way to avoid calls to your support desk. You can also find other helpful tips on the Pulse Secure Community: https://t.co/iPvTGr7JEU

[Pulse Secure (acquired by Ivanti) @pulsesecure]

We continue to hear from customers where the recent fixes have restored service to users. Our KB article shares the latest technical updates and our Support Team is here to help with questions as you actively work through the process for your organization: https://t.co/rHAWIyzUVg

[Pulse Secure (acquired by Ivanti) @pulsesecure]

So far, we are pleased to hear from customers that the General Access releases for Pulse Connect Secure 9.1R8.4, 9.1R9.2, and 9.1R10.2 deployments are working properly. Continue to access the Knowledge Base article for the latest technical updates. https://t.co/rHAWIyzUVg

[Pulse Secure (acquired by Ivanti) @pulsesecure]

AVAILABLE NOW: General Access releases for Pulse Connect Secure versions 9.1R8.4, 9.1R9.2, and 9.1R10.2. You can access all files and information you need in the Knowledge Base article. If you have any questions, please reach out to our support team. https://t.co/rHAWIyzUVg

[Pulse Secure (acquired by Ivanti) @pulsesecure]

Our support teams are here to help you. We know many weren't able to speak with a Support Engineer as quickly as you would have liked and we appreciate your patience. Please continue to rely on the KB article as well as your assigned support resource. https://t.co/rHAWIyzUVg

[Pulse Secure (acquired by Ivanti) @pulsesecure]

UPDATE: We've been working all day to improve the experience of the Uninstall process. A new version of the BAT script is now available in the Knowledge Base article. https://t.co/rHAWIyzUVg

For additional support, our Customer Support Team is available: https://t.co/PnNhz7rxKN