Qantas

The official Qantas Twitter account.
Member of the oneworld Alliance.
House Rules:

[Qantas @Qantas]

Hi Neo, we understand how frustrating this must feel especially as a long-standing customer. While Qantas Insurance is managed separately, we'd like to make sure your concerns reach the right people. Please send us a DM with your details and we'll do our best to help connect you from there.

[Qantas @Qantas]

@mojito_gelato Hi there, we hear you and we understand why that's frustrating, especially when you planned this so far ahead. We'd like to look into what happened properly. Please send us a DM with your booking reference and best contact details and we'll take it from there. https://t.co/K8pFuJBBqT

[Qantas @Qantas]

@firdhasanah Hi there, great question! You can have an unlimited amount of pieces within your 30kg limit, as long as no individual piece exceeds 30kg. For more information please visit: https://t.co/zPsxwyWGyE. We can't wait to see you onboard soon.

[Qantas @Qantas]

@nyaasa3 Hi there, we apologise for the delay in getting back to you. If you ever need anything urgent in future, we suggest for you to contact our team on 13 13 13. We hope you had a good flight and please don't hesitate to reach out to us if you need any further assistance.

[Qantas @Qantas]

@IgorHen27529158 Hey there, thanks for sending us a DM with the requested details. We're attempting to reply to your messages, however it seems your settings only allow DMs from accounts you follow, so we're unable to respond to your DM.

[Qantas @Qantas]

Time to take off into 2026! 🛫

Wishing everyone a Happy New Year 🥳

📸: @BlazeYvr

[Qantas @Qantas]

@crosscourt1 Thanks for sharing, Craig. It's an exciting moment for everyone who's been part of this journey. The first test flight is just the beginning, watch this space.

[Qantas @Qantas]

@IgorHen27529158 Thanks Igor, we'll take a look and come back to you shortly. Appreciate you taking the time to send through those details.

[Qantas @Qantas]

@Realtruth1971 Hi Peter, sorry to hear you were held onboard waiting for a gate last night on arrival into Sydney. We know that's a frustrating end to a flight. Thanks for your patience, and we hope to welcome you onboard again soon.

[Qantas @Qantas]

Hi Richard, thanks for the enthusiasm, we're just as excited! QF55 kicks off on 29 December 2026, operating Sydney to Las Vegas through to 12 March 2027. For travel in November, you'd be looking at flying into LAX with an onward connection to Las Vegas via our partner American Airlines. Check out https://t.co/R62ox3Nesx for booking options.

[Qantas @Qantas]

@IgorHen27529158 Hi there, sorry to hear your suitcase was damaged on your journey to Sydney. Please send us a DM with a bit more information including your booking reference and contact details so we can take a closer look.

[Airbus @Airbus]

The tweet that started it all! 🐦
As we celebrate the successful first flight of the Airbus A350-1000ULR, we’re pulling back the curtain on the remarkable development journey of the world's longest-range passenger airliner for @qantas #ProjectSunrise.

➡️ https://t.co/64l8qFDUCI

[Qantas @Qantas]

Hi Josh, thanks for the feedback. Wi-Fi isn't available on our A380s just yet. Our service is provided by Viasat and is progressively rolling out across our fleet, currently available on our A321XLR, A220, select B737s, A330s and 787s, with our 787 Dreamliner fleet on track to be fully fitted by the end of this month and the A380 to follow after that.

[Qantas @Qantas]

A major milestone for Project Sunrise 👏

Our @Airbus A350-1000ULR has completed its maiden test flight, marking a significant step toward non-stop services between Australia's east coast and London and New York.

The specially designed aircraft departed Toulouse for a three hour and 43 minute journey over France and the French Atlantic Coast, operated by two Airbus flight test pilots, three flight test engineers, and one ground test engineer.

This marks the start of a two-month testing campaign for the aircraft, which has been custom-configured for Qantas' ultra-long-range operations. A second Project Sunrise aircraft is currently being painted in Qantas livery with its science-backed cabin interiors fitted.

More to come on that soon… 👀

[Qantas @Qantas]

@IONLYFLYQANTAS Thanks for flying with us on QF1 and QF4, and we're really glad the overall experience left such a good impression. Sorry to hear your cargo crates didn't make the journey home with you. Send us a DM with a few more details and we'd be happy to take a closer look for you.

[Qantas @Qantas]

@ddaunton Hi David, thanks for reaching out. We're sorry to hear this has been an ongoing concern. We'd like to take a closer look. Could you please send us a DM with some more information so we can pick this up properly? https://t.co/K8pFuJBBqT

[Qantas @Qantas]

@Priyapandey21 Hi Priyanka, two hours is a long time and we completely understand the frustration. Appreciate you taking the time to share the feedback and we'll make sure it's passed on. If there's anything else we can help with, feel free to send us a DM.

[Qantas @Qantas]

@PhillNewnes Laura Rose and the QF140 crew will love hearing this. Thank you so much for taking the time to share it. Sounds like she made quite the impression on your little one. We hope to welcome you both onboard again soon ❤️🖤🩷

[Qantas @Qantas]

Hi Ross, you can add your Frequent Flyer number to an existing booking via Manage Booking at https://t.co/R62ox3Nesx. Just retrieve your booking with your reference and last name, then select 'Add Frequent Flyer number' or 'Edit' under Passenger details. If you'd like us to take a closer look, feel free to send us a DM and we'll be happy to help.

[Qantas @Qantas]

@abibibesek Thanks for getting back in contact. We've responded privately and will continue to assist you there.

[Qantas @Qantas]

@Kyalikesmangos Thanks for letting us know Kya, confirming we've replied to your DM and will continue to assist you there to get this sorted.