To our Black associates, customers and allies: We are committed to doing better as a company to support racial equity and justice. Today, we are establishing a $5 million fund through The Kroger Co. Foundation for improving diversity, equity and inclusion: https://t.co/e2dWYHI1g9
@PickEmLegend Thanks for reaching out, Could you please provide the exact store location, along with the date and time of the incident, so this matter can be properly reviewed?
@MattHustlebeck Hi, MattHustlebeck. We sincerely apologize. Weβd love to look into this for you. Could you please DM us your phone number, Shopperβs Card number, the date and time of the transaction, and your email? If possible, please also include the store location and zip code. Sorry for 1/2
@themeowmage Weβre very sorry to hear this, Carrie. Thank you for bringing it to our attention. Please send us a direct message with the exact store location and zip code so we can escalate your concern appropriately. Thank you!
@ReduxdeMoi@KrogerNews Hi there! thank you bringing this to our attention. Would you mind sending us a private message? Weβre eager to assist you and provide the best support possible. Thank you, and we look forward to hearing from you!
@Cheronzo Thank you for bringing this to our attention, Cheron! Please try clearing browser history, cache, and cookies. If you're still having issues, please call us at 1-800-576-4377 so that we can troubleshoot your issue with our Digital Team. Have a great day!
@vikrantpilania Thank you for providing the store address. We have submitted an escalation about this. Once again, we are sincerely sorry for the inconvenience.
@sethiiee Hello there! Thanks for bringing this to our attention. Kindly send us a private message and provide us with your phone number, email address, and the store address you are referring to so we can forward your feedback to our leadership. Thank you!
@deuceohsixx Hello Derrick! Thank you for reaching out and we're very sorry to hear about your store experience. This is not the experience we want for our customers to have. Kindly DM us and provide the exact store address with zip code so we can escalate this. Thank you.
@gottosayit Hi, there! We're sorry to hear this, and we would love to help! If you're still having issues, please call us at 1-800-576-4377 so that we can troubleshoot your issue with our Digital Team. Have a great day!
@Tyrant01062020 Weβre very sorry to hear this. I'm so glad you contacted us about that; it's important that we get it fixed. Please private message us with the exact store location and zip code of the store you were referring to so we can further escalate this. Thank you!
@Jamesho25060018 Hi, James. Thank you for bringing this to our attention. We are very sorry for any frustrations with your experience at the store, please send us a private message, with the loyalty card number or Alt ID you used at the checkout, so we can further assist. Thank you!
@swadleyct Hi! We're sorry to hear this and thank you for bringing this to our attention. Please send us a private message with your contact information and the exact store address so we can get this escalated. Thank you.
@nkranga Hello Ranga! May we get your phone number, shopper's card number, date and time of transaction and your email address via DM for further assistance? We apologize for the inconvenience, and we look forward hearing from you soon!
@clsesq Weβre very sorry to hear this, Chris. I'm so glad you contacted us about that; it's important that we get it fixed. Please private message us with the exact store location and zip code of the store you were referring to so we can further escalate this. Thanks!
@JamesTheOrr Thank you so much for providing your feedback, James! We can certainly understand your frustration. We're going to share this with our Digital Team as we are always looking for ways to better our service. Have a great day!
@ahmeatyy Good afternoon. We are sorry to hear that your local QFC had a product that you were trying to purchase that was all mushy. We'd like to report this to leadership. Can you tell us what the product is and the store location where you tried to buy the product?
@htd2007 Hi htd2007! We're sorry to know that you're having hard time with digital coupons. We want all app features to be accessible and easy to use. We will definitely forward your feedback to our Leadership. Thanks for sharing with us! Have a great day!