RHUL_ITservices

IT Services support for students and staff at Royal Holloway

[RHUL_ITservices @RHUL_ITservices]

We are pleased to update that this issue is now resolved.

[RHUL_ITservices @RHUL_ITservices]

We're experiencing an issue with Moodle email notifications and getting confirmations for assignment submissions right now. You can still submit, but won't receive a confirmation email. We're working as a priority to fix this.

[RHUL_ITservices @RHUL_ITservices]

We're experiencing an issue with Moodle email notifications and getting confirmations for assignment submissions right now. You can still submit, but won't receive a confirmation email. We're working as a priority to fix this.

[RHUL_ITservices @RHUL_ITservices]

We recently updated Campus Connect: https://t.co/t7XO1ptaqK. If you have the old version bookmarked, please remove it and save the updated page. You may need to restart your browser & clear cache to see the new site. Thank you for your patience as we work through this transition.

[RHUL_ITservices @RHUL_ITservices]

We are pleased to update that the Moodle maintenance work has progressed well this morning, and Moodle 23/24 is now available again for staff and students

[RHUL_ITservices @RHUL_ITservices]

Whilst we carry out maintenance work, Moodle 23/24 and Turnitin will be unavailable on Mon 22 April, 7am-1pm. And all Moodle environments, including archives, may be briefly and intermittently unavailable on Tuesday 23 April, 7am-9am. Any questions, please get in touch!

[RHUL_ITservices @RHUL_ITservices]

Whilst we carry out maintenance work, Moodle 23/24 and Turnitin will be unavailable on Mon 22 April, 7am-1pm. And all Moodle environments, including archives, may be briefly and intermittently unavailable on Tuesday 23 April, 7am-9am. Any questions, please get in touch!

[RHUL_ITservices @RHUL_ITservices]

We’ve been made aware of a phishing campaign targeting staff and students.For students, this is in the form of a job opportunity email, appearing to come from staff. Please be wary if you receive this type of email.Visit our cyber safety pages for guidance https://t.co/5QGkObH6YN

[RHUL_ITservices @RHUL_ITservices]

The earlier issues with Turnitin and email notifications are now resolved.

If you submitted between last Fri - today 11am, you may not have received email confirmation, but your submission was recorded.

We're sorry for any inconvenience. Get in touch if you have any questions.

[RHUL_ITservices @RHUL_ITservices]

There are some issues with Turnitin submissions at the moment, which we're working on as a priority. You can still submit assignments at this time. We'll keep everyone updated as we progress. @RHCampusLife

[RHUL_ITservices @RHUL_ITservices]

There are some issues with Turnitin submissions at the moment, which we're working on as a priority. You can still submit assignments at this time. We'll keep everyone updated as we progress. @RHCampusLife

[Royal Holloway Library and Archives @RHUL_Library]

You said you wanted easier access to support.

We've improved our 1-1 booking process and ensured every student is enrolled on the library's Moodle page!

Book an appointment with your school's Library Information Consultant here: https://t.co/tAfMfoaq5V

[RHUL_ITservices @RHUL_ITservices]

Between 4.30-8.30pm on Sat 27 Jan Turnitin will be down for essential maintenance. During this time, you won't be able to access Turnitin, or view/submit assignments as usual.
Normal functionality will return after the downtime. Any questions, get in touch with us. @RHCampusLife

[RHUL_ITservices @RHUL_ITservices]

If you have any questions, or experience any issues outside of the outage periods, please get in touch with us.

[RHUL_ITservices @RHUL_ITservices]

From today, we'll be working to improve your WiFi in halls, with Williamson being worked on first. During this time there will be some disruption as our recabling company access flats. As we continue work, we'll keep you updated on which halls will be affected when @RHCampusLife

[RHUL_ITservices @RHUL_ITservices]

A quick note that Moodle will be unavailable for a short time between 7-8.30am tomorrow morning due to essential maintenance. We're sorry for any inconvenience, and if you have any questions, get in touch with us!

[Royal Holloway Library and Archives @RHUL_Library]

Want an excuse to play with Lego? Help us think about how to make the library work well for everyone by building your own ideal library! Find us near the library helpdesk today.

[RHUL_ITservices @RHUL_ITservices]

Just a note that Panopto, and Panopto integrations with Moodle (embedded videos and Panopto submissions) will be unavailable for about 10 minutes between 12-1.30am, 4 Nov for essential maintenance. Any questions, just get in touch with us.

[RHUL_ITservices @RHUL_ITservices]

We wanted to update you @RHCampusLife that today's incident with Turnitin has now been resolved, and functionality has returned to normal. We're sorry for any inconvenience caused by the outage.

[RHUL_ITservices @RHUL_ITservices]

Turnitin is experiencing an unexpected service incident and is working to fix it as soon as possible. If you have a deadline, please contact your school or department. Please contact IT Services if you have any queries. We're sorry for any inconvenience this causes @RHCampusLife

[RHUL_ITservices @RHUL_ITservices]

Turnitin is experiencing an unexpected service incident and is working to fix it as soon as possible. If you have a deadline, please contact your school or department. Please contact IT Services if you have any queries. We're sorry for any inconvenience this causes @RHCampusLife

[RHUL_ITservices @RHUL_ITservices]

We wanted to let staff and students know that Footprints will be unavailable whilst some essential maintenance work takes place between Fri 3 Nov 5pm-Sat 4 Nov 7pm. If you need to book visitor parking for this time, please do this before Friday.

[RHUL_ITservices @RHUL_ITservices]

We’re rounding off #cybersecuritymonth with a few spooky threats to be wary of this Halloween! Remember, if you’re ever not sure about anything, you can get in touch with us.

[RHUL_ITservices @RHUL_ITservices]

Our next tip for #cybersecuritymonth is to install software updates – both on your personal and study devices. This will help keep your data safe and secure. @RHCampusLife