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@sembelee1 Hi there,
We sincerely apologize for the experience.
Please be assured that your request is still being worked on. Once we have received an update, it will be shared by our team.
We appreciate your continued patience and understanding.
@KellyNgee@EmerieOnoh We have advised the customer to stop using the device (laptop) until he has run a full antivirus scan, removed any suspicious apps, browser extensions, and have the device professionally cleaned.
@KellyNgee@EmerieOnoh Hi Emerie, Please understand the issue at hand.
Our investigation confirmed that there was no issue with Raenest and that his wallet address was never changed. A malware on his Windows device was replacing the address after it was copied, a known threat documented by Microsoft.
@the_danielade Here: https://t.co/mHiy0cZNEP
Please stop using the device (laptop) until you have run a full antivirus scan, removed any suspicious apps, browser extensions, and have the device professionally cleaned.
@the_danielade As shared earlier, our investigation and live tests confirmed that there was no issue with Raenest and that your TRON wallet address was never changed. Malware on your own device was replacing the address after it was copiedโa known threat documented by Microsoft.
@the_danielade Please stop using the device (laptop) until you have run a full antivirus scan, removed any suspicious apps, extensions, and have the device professionally cleaned. We also recommend changing your passwords on a trusted device. We are happy to help if you have any other issue.
@the_danielade Thanks for working through this with us. Our investigation and live tests confirmed that there was no issue with Raenest and that your TRON wallet address was never changed. Malware on your own device was replacing the address after it was copied, a threat documented by Microsoft
@Martinsjoshua19@yabaleftonline Hi there,
We apologize for the experience.
We'd love to look into your request. Kindly send us a DM, and we will be happy to assist.