@RemitlySupport

Helping you send money home with peace of mind since 2011. 💙 Get help at or @RemitlySupport

[@RemitlySupport @remitlysupport]

Hi Riyaz, thank you for reaching out! We process refunds immediately after a transfer is canceled, but depending on your bank, it may take up to 10 business days to reflect in your account. We know waiting can be frustrating, and we’re always working to make the process faster. If you need any assistance in the meantime, please don’t hesitate to reach out to us at https://t.co/6KopQQU3wi We’re here to help!

[@RemitlySupport @remitlysupport]

@Elispotecom Hi, thank you so much for bringing this to our attention. I’m truly sorry that your transfer didn’t arrive when you expected. If you’re open to sharing more details, we’d like to investigate further. Please fill out this form at https://t.co/UInxGHzHer so we can assist you.

[@RemitlySupport @remitlysupport]

Time wasn’t always money.
So how did hours turn into wages, rates, and billable time? ⏰💼
https://t.co/WBU8Vo3RRu

[@RemitlySupport @remitlysupport]

Hi Nuda, we're sorry for the surprise regarding the fee on your recent transfer to Ghana, and we understand why you're looking for answers about this. While we offer fee-free promotions for new customers or specific sending amounts, our standard fees can change based on the delivery method or payment type you choose. You can review our general guidelines on fees and pricing at https://t.co/pvXnNgqwPU. To get a clear explanation for this specific transaction, please connect with our live support team at https://t.co/VnlcPjmzdc so we can assist you.

[@RemitlySupport @remitlysupport]

Hi, we hear you completely, and we know that a four-day delay is incredibly discouraging when your family is counting on these funds. While you can view pending updates and delivery timelines at https://t.co/Si5CLKHtTg, we want to step in and give you a real update. We're here if you need us, so please visit https://t.co/VnlcPjmzdc right now so a live representative can pull up your profile securely and find out what is causing this hold.

[@RemitlySupport @remitlysupport]

Hi, we hear you completely, and we know that broken timelines only add to the stress when your family is counting on these funds. While you can view standard delivery and processing milestones at https://t.co/Si5CLKHtTg, your situation clearly needs a direct investigation. We're here if you need us, so please visit https://t.co/VnlcPjmzdc right now so a live representative can pull up your profile securely.

[@RemitlySupport @remitlysupport]

@AZKen3955 Hi Red! Thanks so much for reaching out. If you have any questions or concerns, please feel free to contact us at https://t.co/JFQx8FFXBd and we’ll be happy to help!

[@RemitlySupport @remitlysupport]

Hi! thank you so much for bringing this to our attention. I’m truly sorry that your transfer didn’t arrive when you expected—it’s frustrating when things don’t go as planned, especially when it matters most. If the delay went beyond our promised date, please don’t hesitate to reach out to us at https://t.co/6KopQQU3wi We’re here to listen, to help, and to make this right for you.

[@RemitlySupport @remitlysupport]

Hi, thanks for informing this. The proof of deposit has been sent directly to sender's registered email account with Remitly. We understand your frustration and deeply apologize for the inconvenience. Should you require any additional assistance, please reach out to our support team at https://t.co/pvXnNgqwPU and we will definitely sort this issue for you.

[@RemitlySupport @remitlysupport]

@joeyboli Hi there! Please DM us your reference number and we'd be happy to look into this further.

[@RemitlySupport @remitlysupport]

@weayl We’re really happy to hear you had a great experience with our support team! We truly appreciate your trust and support.

[@RemitlySupport @remitlysupport]

@ricolathesecond Hi! We’d be happy to help. Please contact our Customer Support team so we can look into it further.

👉 https://t.co/JFQx8FFXBd

[@RemitlySupport @remitlysupport]

@LoveableSneaks Hi there! Thanks so much for reaching out. If you have any questions or concerns, please feel free to contact us at https://t.co/JFQx8FFXBd and we’ll be happy to help!

[@RemitlySupport @remitlysupport]

@nickspanos @EndWokeness Welcome to Remitly! 💌 We’re just a message away if you need support: https://t.co/JFQx8FFXBd

[@RemitlySupport @remitlysupport]

Hi, thank you so much for bringing this to our attention. I’m truly sorry to learn your transfer is stuck in processing—it’s frustrating when things don’t go as planned, especially when it matters most. If the delay went beyond our promised date, please don’t hesitate to reach out to us at https://t.co/6KopQQU3wi. We’re here to listen, to help, and to make this right for you.

[@RemitlySupport @remitlysupport]

Hi Puck, thanks for reaching out! We process refunds right away after a transfer is canceled, but depending on your bank, it can take up to 10 business days to show up in your account. We know that waiting can be frustrating, and we’re always working to speed things up. If you need any help in the meantime, feel free to reach out at https://t.co/6KopQQU3wi — we're here for you!

[@RemitlySupport @remitlysupport]

Hi, thank you for sharing your experience! We're really sorry your transfer didn't arrive as expected. If it was delayed beyond our promised date, please reach out to us at https://t.co/GNenzIWgOq Please provide us with more details, so we can investigate the issue and provide an update.

[@RemitlySupport @remitlysupport]

Hi, thank you for sharing your experience! We're really sorry your transfer didn't arrive as expected. If it was delayed beyond our promised date, please reach out to us at https://t.co/GNenzIWgOq Please provide us with more details, so we can investigate the issue and provide an update.

[@RemitlySupport @remitlysupport]

Hi, Thank you so much for your feedback! We're really sorry to hear about your experience. We understand how important it is to send money. If you're comfortable, we'd love to get more details to look into this. Please fill out the form at https://t.co/VnlcPjmzdc, and we'll be happy to help!

[@RemitlySupport @remitlysupport]

@Amapola89 Glad to hear it! 💙

[@RemitlySupport @remitlysupport]

@pandeydce DM us! We will gladly look into this for you.