There was a time when a conversation meant something.
Two people. One moment. Exchanging information in real time.
That’s all it was. And that was enough.
Then we started adding everything around the conversation…
Menus. Hold music. Transfers. Scripts. We took the life out of conversations.
The part that mattered most became the part we dreaded the most.
Because we forgot something simple:
Human connection is everything.
But what if conversation was as seamless as software and as human as feeling heard?
You’d have conversations that actually move things forward.
That’s what we’re building at Retell: not just better voice AI, but better human connection.
Because these are calls for humans.
Some of the most important calls in business aren't sales calls. They're payment confirmations.
@billcom processes billions of dollars for hundreds of thousands of businesses. And a real chunk of that still happens over the phone. Whether it’s navigating IVRs or keying in numbers, it’s manual work that doesn't scale.
Now it does.
@billcom is partnering with @retellai to handle the phone call, end to end: navigating phone trees, entering payment details, and confirming transactions, all without a human in the loop.
https://t.co/XLVYE0xFIj didn't get where they are by cutting corners. They got there by making the right calls. This is another one. Huge thanks to the incredible team at https://t.co/XLVYE0xFIj for building this with us.
We're excited to welcome @GainsightHQ to the @retellai customer family.
Renewals are the critical engine of every subscription business, but proactively reaching every customer at scale is one of the hardest operational challenges in CS. And Gainsight is solving that.
Their enterprise customers can now scale their renewal motion with a voice agent layer powered by Retell. Outbound agents proactively reach customers ahead of renewal, confirming intent, surfacing objections, and flagging churn risk, so renewal managers walk into every conversation already briefed and focused only on the accounts that need them most.
Gainsight chose Retell for its sub-second turn-taking, enterprise-grade reliability, and fully-guardrailed agents built for every customer interaction. And we’re proud to partner with the Gainsight team as they continue to raise the bar.
@Opendoor is using @retellai to handle the first call to homeowners.
And that’s a pretty big moment because it’s not just another lead, it’s someone deciding whether to sell their home.
Since June, they’ve run close to 200K of these conversations on Retell. What stands out isn’t the volume but it’s how much they care about how the call actually sounds and feels. Whether there’s a bit of coffeeshop noise in the background or if the pacing feels right. Those are small things but they can change the entire tone of a conversation.
So when the decision is this big, it shouldn’t feel like you’re talking to a bot. Proud to be working with a team that is so intentional with this and we’re excited to be building with them.
SMS-Approved Retell Numbers are live.
Your agent can now send SMS during a call without going through A2P verification.
→ Capture details that are error-prone over voice
→ Send to the caller or any other number
→ Receive photos, documents, and screenshots back in real time
Skip the A2P approval process. Start sending SMS mid-call instantly.
Agent Handbooks are live on @retellai
One-click behavior presets that make any voice agent production-ready.
→ Professional tone and pacing
→ Accurate data readback and confirmation
→ Built-in trust and safety guardrails
The prompting best practices your team keeps rewriting, now built in, one click away.
Subagent Nodes are live @retellai
Use subagents when a step in your flow needs both conversation and tool use.
→ Better prompt UX: space for context, rules, etc, all in one node
→ Node functions built in: agent transfer, MCP tools, custom functions, SMS, and more
→ The node runs the conversation AND takes action, then transitions when it's done
Try Subagents today with your Retell Conversation Flow Agents
Your Retell AI voice agents can now text during a call.
Send an SMS. Receive a reply. See images. Keep talking. All in the same conversation.
→ Send links, forms, and payment URLs during the call without dictating
→ Collect structured info like email, address, order ID without the back-and-forth
→ Receive images mid-call so your AI agent sees and understands them in real time
→ Text any number, not just the caller on the line
Hand it to the millennials… some things are just better over text.
Code Nodes are live on @retellai
Run JavaScript directly inside your conversation flow. Use it for things like calculations, data formatting, simple API calls, and logic that previously required an external server.
→ Extract a first name from a full name returned by an API for natural greetings
→ Calculate a quote in real time based on caller inputs
→ Track a retry counter for authentication attempts before escalating or ending the call
→ …and anything else you’d use JavaScript for
Build agents that can do more than talk with Retell AI.
We just made the 2026 Enterprise Tech 30 list, alongside Anthropic, Stripe, Databricks, and SpaceX.
Voice AI agents are quickly becoming the first way enterprises put AI to work. We're the platform behind it.
We're hiring: https://t.co/zQN1Hf44Ov
Proud to be named to the 2026 Enterprise Tech 30 by @Wing_VC and @EricNewcomer! 🎉
One mission from day one: make voice AI agents the new standard for enterprise communications. The $300B call center industry is being rebuilt by AI — and we're just getting started.
Thank you to our customers, partners, and team. Onward!
https://t.co/CO4wNSCIBy #ET30