@against_oddss Hi there, we're sorry to hear this. May we know if you have since lodged a baggage report online (https://t.co/HHb1RXrlxK) or at the Lost & Found Office at the arrival airport? Thank you.
@KiritvshahV Hi Kirit, may we enquire which contact channel or SIA email address you have been in contact with for assistance, when your last correspondence with our colleagues was and what was advised by them regarding your concerns? Thank you.
Thank you for sharing, Krit. We note that you have been in contact with our colleagues and we regret that we are unable to advise differently from what they have shared as they are best placed to advise you on baggage-related matters. Should you require any further assistance, please be advised to continue liaising with them. We seek your understanding on this matter.
@danbidcom1 Hi there, we apologise for the delay. We have reiterated your concerns to the relevant department for their follow-up. Please be assured that they will endeavour to reach out as soon as an update is available. We seek your continued patience in the interim. Thank you.
@billyboy905 Hi Billy, we are sorry to hear this. May we also seek your concerns via https://t.co/X1RrPZQ8je for our colleagues in the relevant department to review and see how to improve? Thank you.
Hi there, we note from our system that you have reached out to our call centre for assistance. Please be assured that our colleagues will endeavour to respond to you as soon as they can upon completion of their review. Additionally, please also be advised to remove your comment as it contains your booking reference number which should not be shared publicly. Thank you.
@Ari0698 Hi there, we are sorry to hear this. If you have yet to do so, may we seek your feedback via https://t.co/X1RrPZQ8je for the relevant department's review? We regret the inconvenience caused, and we hope to be able to serve you better in the future.
Hi there, we have relayed your concerns to the relevant team for their assistance and follow up. We seek your patience in the interim. Please also be advised to remove your comment as it contains your Property Irregularity Report (PIR), which are information that should not be shared publicly. Thank you.
@KaustubhMehta97 Hi Kaustubh, thank you for sharing. Please be assured that the relevant team will endeavour to provide an update as soon as one is available. Thank you for your patience in the interim.
Hi Rahul, we note that you were recently in touch with our colleagues, and they have escalated your concerns for further review. Please be assured that they will endeavour to reach out with an update as soon as they can. We appreciate your patience in the interim and regret any inconvenience caused.
@yjthere Hi there, we note that you have replied to our reservations team’s recent email today. We seek your understanding that they may need more time to get back to you. Please be assured that they will reach out to you as soon as an update is available. Thank you.
@Rahulnmrm Hi Rahul, may we enquire if you received a case reference number starting with "S-2026"? Kindly share it with us. Additionally, please be advised to remove your comment containing your baggage details to keep your data private. Thank you.
@Rahulnmrm Hi Rahul, we are sorry to hear this. May we know which contact channels you have been in touch with regarding this concern and what was last advised?