@ronnie_pops Hey Veronica, we aren't aware of any issues specific to our app yesterday. Send us a DM with some details of any error you saw in app and we can take a closer look.
@pollosammich Hey, we get this can be frustrating, especially when your speakers don't work afterward which is out of the norm. Send us a DM if you're still having issues accessing them.
The Sonos desktop app for Mac has been available since 2005 and continues to work today. Apple Silicon Mac users should be aware that Apple has signaled Rosetta 2 may be removed in macOS 28 (Fall 2027), which would affect compatibility. We're evaluating options ahead of that timeline. In the meantime, Sonos's long-term desktop solution is the Sonos Web app at https://t.co/FIHPhKFZNH. This is where we'll continue to invest and evolve the experience. It can also be added to your Mac Dock via Safari.
@dougstark Sorry to hear about the experience, Doug. Shoot us a DM; we're happy to take a look at your system and address any issues you've been experiencing.
@FunkyGiesing Hey, we can take a look if you want and see what is happening. Send us a DM with a diagnostic and we can go from there. https://t.co/BxNS1fvp2B
@XXX_AZJ Hey there, we'd like to see what we can do to help. What is going on with your Era 100? When you say break, is there an issue with the audio or something else?
@baggyabroad Hey Jonny, we were away for the weekend, but we are back now. If you want to submit a diagnostic and send us a DM with the confirmation number we can take a look and see what is happening. https://t.co/BxNS1fvp2B
@MWeinbergCo Hey there, we're sorry this happened and get how frustrating it is. We can take a look and see what might be happening if you want to send us a direct message.
@GuiguiEnFrance Hey Guillaume, we didn't make any changes to our players so you might be having a problem and we can fix it. Send us a DM with the email associated to the Sonos account and we'll take a look.