Samsung Mobile SA

Official X of Samsung Galaxy
#GalaxyAI
Watch live here: @samsungmobile

[Samsung Mobile SA @SamsungMobileSA]

Join us at Samsung #GalaxyUnpakced on July 22, 2026 to discover what’s unfolding next.
Watch it live on https://t.co/dt3FnqBvwy

@samsungmobile #GalaxyAI

[Samsung Mobile SA @SamsungMobileSA]

@ross_rori @ross_rori Hi there. We are sorry to hear that. Could you please share your full name, contact details, email address, job number, and a brief description of your query via direct message, for us to provide you with the best support. Thanks! ^Khululiwe

[Samsung Mobile SA @SamsungMobileSA]

@PGerardz Since you are using a computer browser, the "processing failed" error is usually caused by accumulated browser data, security extensions blocking the verification script, or network configuration issues. Ensure your phone's date and time are set to automatic, as mismatched time settings block Samsung's security servers. Go to your phone's Settings, find Apps, select Samsung Account (or Samsung Members), tap Storage, and choose Clear Cache before restarting your device. Switch between mobile data and a stable Wi-Fi connection, or reset your network settings if the SMS verification gateway is timing out. ^Nora

[Samsung Mobile SA @SamsungMobileSA]

@PGerardz Hi Gerard, thank you for reaching out. May you please try to sign in to your account on a PC / Laptop with internet connection to see if you get the same error?
^Khululiwe

[Samsung Mobile SA @SamsungMobileSA]

Still thinking about Unpacked? Yeah... us too. 😮‍💨🔥

From mind-blowing Galaxy AI moments to the all-new shape of the Galaxy Z, this year's #GalaxyUnpacked was one for the books. 📱✨

Here's a look back at all the unforgettable moments. Which reveal had you saying "I need that"? 👀💙

Tell us your favourite moment in the comments! ⬇️

#Samsung #SamsungMobileSA #GalaxyAI #GalaxyZFold8

[Samsung Mobile SA @SamsungMobileSA]

Join us at Samsung #GalaxyUnpakced to discover what’s unfolding next! ✨

https://t.co/CCU39abp7u

[Samsung Mobile SA @SamsungMobileSA]

Hi Abdul. Thank you for reaching out. We're sorry to hear about your experience. To ensure we provide the correct assistance, could you please confirm which country you're currently located in? This will help us direct you to the appropriate Samsung Support team and advise you accordingly. Thank you.^UN

[Samsung Mobile SA @SamsungMobileSA]

@VuyisaniNomvete Hi Thank you for reaching out.

The cost of replacing the charging port on your Samsung Galaxy A54 can only be confirmed after the device has undergone a physical assessment by a Samsung Authorized Service Centre. This is because the technician needs to determine whether only the charging port requires replacement or if there is any additional damage contributing to the issue.

Once the assessment has been completed, the service centre will provide you with an official repair quotation before any repairs are carried out.

You can locate your nearest Samsung Authorized Service Centre here:
https://t.co/XPZLRvwmO5

If you have any other questions, please let us know. We're happy to help. ^UN

[Samsung Mobile SA @SamsungMobileSA]

@SaliThaDon Hi Don Sali, thank you for reaching out. Kindly contact our online team directly for assistance with your return.

Email: [email protected]
Phone: [phone]

^Khululiwe

[Samsung Mobile SA @SamsungMobileSA]

@Handletoreplyto Can't give away too much, but j-hope is already hyped for what’s unfolding 🐿️The full reveal is coming soon! 🤫
#GalaxyUnpacked July 22, 2026. Watch live: https://t.co/6SbnzRz0yg
#GalaxyAI

Reply #stop to opt out.

[Samsung Mobile SA @SamsungMobileSA]

Hi ChaucKlet Moela, we're sorry to hear that you've had this experience with your Samsung EcoBubble Top Loader. That's certainly not the experience we want for our customers.

If your issue has not yet been resolved, please contact us via our Live Chat platform for further assistance:
https://t.co/MJ7yx4HrsI

Alternatively, you can contact us on 0860 726 786. We'll be happy to assist you.^UN

[Samsung Mobile SA @SamsungMobileSA]

Hi Man's Not Trash, we are so sorry to hear about what happened. We hope you're safe.

If you've already reported the device to MTN and requested that it be blacklisted, the IMEI will be blocked on participating South African mobile networks, preventing the phone from connecting to those networks using a SIM card.

If you need any further assistance, please call us on 08607267864.^UN

[Samsung Mobile SA @SamsungMobileSA]

@Nobuzwe_Presh Hi Preshias. We are sorry to hear that. Could you please share your full name, contact details, email address, job number, and a brief description of your query via direct message, for us to provide you with the best support. Thanks! ^Khululiwe

[Samsung Mobile SA @SamsungMobileSA]

@SaliThaDon Hi Don Sali, thank you for bringing your query to our attention, we apologize for any inconvenience that this may have caused.

We have noted your concerns and we are currently investigating the matter further.

Your complaint has been assigned to our escalations department and we will be in contact with you.

^Khululiwe

[Samsung Mobile SA @SamsungMobileSA]

@SaliThaDon Good afternoon,

Thank you for reaching out to us. I hope you are well.

We sincerely apologise for the frustration and inconvenience you have experienced while trying to process your return request. We understand your concern, especially with your return window approaching, and we appreciate your patience while this matter is being addressed.

We have noted your concerns and a courtesy call with the relevant team to assist has been requested.

Thank you for your understanding.

Kind regards,
PM

[Samsung Mobile SA @SamsungMobileSA]

@KomkhuluMedia Hi Komkhulu Media, we are sorry to hear that you are experiencing this issue. Please send us a Direct Message with your contact details and a brief description of the problem so we can assist you further. ^Khululiwe

[Samsung Mobile SA @SamsungMobileSA]

@YourAuntysFav Hi Mhlonishwa. We are sorry to hear that. Could you please share your full name, contact details, email address, reference/ job number, and a brief description of your query to [email protected], for us to provide you with the best support. Thanks! ^Khululiwe

[Samsung Mobile SA @SamsungMobileSA]

@DesireePerumal Thank you for reaching out. Locate the debris filter on the bottom front of the machine. Remove the cap, drain the water, and clean out any lint or trapped objects. Ensure the drain hose is not kinked, twisted, or pushed too far down into the standpipe. Ensure the water supply valves behind the machine are fully open.

Are there any error codes on the display?
At what stage in the cycle does it usually pause?

Only our service center can confirm the price, as they may need to assess the unit first. ^Nora