Santander UK Help

We're here to help 8am - 8pm Mon-Fri, 8am - 6pm Saturday and 9am to 6pm Sunday. We'll never ask for account details or passwords. UK only.

[Santander UK Help @santanderukhelp]

The Santander UK Care Team is now offline for the evening. 👋
Thanks for reaching out to us today. We'll be back soon to help with your queries. Have a relaxing Sunday evening and take care. 💙 #SantanderUK

[Santander UK Help @santanderukhelp]

Good morning and happy Sunday! ☀️
The Santander UK Care Team is now online and ready to help. Send us a message and we'll do our best to support you. 💙 #HereToHelp

[Santander UK Help @santanderukhelp]

The Santander UK Care Team is now offline for the evening. 👋
Thanks for reaching out to us today. We'll be back soon to help with your queries. Have a relaxing Sunday evening and take care. 💙 #SantanderUK

[Santander UK Help @santanderukhelp]

@sussexshell I see Michelle, you may wish to raise a dispute in this case, more info: https://t.co/6hJb8iznCQ

[Santander UK Help @santanderukhelp]

@jan2086 Hi Jan, I see. You can try deleting a reinstalling the app and if issues persist, the Digital team can help: https://t.co/fchXB1psie

[Santander UK Help @santanderukhelp]

@Jess_Simpson645 Hi Jessica, we understand your concern. Please be assured that the app is very secure and any information we request is only used to verify your account.

[Santander UK Help @santanderukhelp]

@shailajanatara1 Hi Shailaja, sorry to hear this. Please can you DM us @santanderukhelp with some more information about what has happened.

[Santander UK Help @santanderukhelp]

Good morning from the Santander UK Care Team! 👋
We're online and ready to help from 8am. Drop us a message and we'll do our best to assist. 💙

[Santander UK Help @santanderukhelp]

That's us signing off for today 👋 Thanks for all your messages. If you've contacted us, we'll pick things up again as soon as we're back online. Have a great evening and take care. 💙 #SantanderUK

[Santander UK Help @santanderukhelp]

Hello there 👋, thanks for getting in touch. We're sorry to hear about the wait you've experienced and understand how frustrating that can be. Due to a higher than usual volume of enquiries, our response times may be longer than expected.
Please share us more details here, we're happy to help.

[Santander UK Help @santanderukhelp]

Morning everyone! ☀️
The Santander UK Care Team is now online and ready to support you. Send us a DM if you need a hand today. 💙 #HereToHelp

[Santander UK Help @santanderukhelp]

The Care Team is now offline for the evening. Thank you for reaching out to us today. We'll be back tomorrow and ready to help. Wishing everyone a relaxing evening. 💙

[Santander UK Help @santanderukhelp]

Hi Rachel, we're sorry to hear this. We can appreciate how frustrating it must have been to spend an hour on the phone discussing a name change, only for the call to be disconnected. That's certainly not the level of service we'd want you to receive. We apologise for the inconvenience caused and will ensure your feedback is passed on to the relevant team. If you could DM us about your query we're happy to guide you further.

[Santander UK Help @santanderukhelp]

Hi, sorry to hear you're having issues accessing the app. We're not aware of any known problems at the moment. Please try switching between Wi-Fi and mobile data, make sure you're using the latest version of the app, and then try logging in again. If you're still having trouble, please contact our Digital Team on 0330 123 0209, and one of our advisers will be happy to investigate further.

[Santander UK Help @santanderukhelp]

@bobfinklesteinn You're welcome !😊

[Santander UK Help @santanderukhelp]

Hi Philip. We're very sorry to hear this. Emails and texts are automatically generated to help customers keep track of their spending habits. The last thing we would want is these alerts to come across condescending, or to offend you in any way. All feedback is greatly appreciated, and we will be sure to pass this onto the relevant team to review.

[Santander UK Help @santanderukhelp]

Happy morning from the Santander UK Care Team 😊
We're up and running from 8am and ready to help with your queries. Wishing everyone a great day ahead! 💙 #SantanderUKCareTeam