SENTRY Pet Care

Here to answer questions on SENTRY branded products. Our social care hours are 8am-4pm CT, Mon-Fri. For immediate attention please call 1-800-224-PETS.

[SENTRY Pet Care @sentrypetcare]

@sdmiller3691 We are sorry to hear about your experience. Please contact our customer care team at 1-800-224-7387 so we can better understand your pet's experience.

[SENTRY Pet Care @sentrypetcare]

@hootyhoot93 Tyler,
Thank you for reaching out to us and we would like to check in on your cat to see how he is doing.
Please call our medical line at 1-800-781-4738.

[SENTRY Pet Care @sentrypetcare]

@PatriciaDiPaol3 Patricia,
It's great to hear that we were able to help you out! Good luck with your rescue kitten!

[SENTRY Pet Care @sentrypetcare]

@bortscrafter Katie,
We are happy to hear that your cats have found some relief with our Sentry Calming Collars! Thanks for reaching out!

[SENTRY Pet Care @sentrypetcare]

@crazytimes65 Janice,

We are sorry to hear you haven't been able to get in touch with anyone. Can you private message us your contact info so we can have our Sales Department reach out to you?

[SENTRY Pet Care @sentrypetcare]

@ParanoiaThreat We are concerned by what you are describing happened to your cat. Please call our medical line so we can provide some help. Our number is 1-800-781-4738.

[SENTRY Pet Care @sentrypetcare]

@Flex88888 We appreciate you reaching out. The powder actually was just a by product of the manufacturing process and didn't have any effect on the efficacy of the collar. If you have additional questions please reach out to us at 1-800-224-7387.

[SENTRY Pet Care @sentrypetcare]

@brywilliamson_ Brylee,
We are concerned about your pet. Please call our medical line so we can speak with you. Our number is 1-800-781-4738.

[SENTRY Pet Care @sentrypetcare]

@Gottoluvit8 We are very sorry to hear that, this isn't something that we have heard happening before. We would like to have you have a chance to use our collar. Please call us at 1-800-224-7387 and we will gladly send you a replacement.

[SENTRY Pet Care @sentrypetcare]

@PaulTheriault20 Paul,
Thank you for reaching out. While this isn't something that we typically hear when using this product, we are concerned and would like to have you call our Medical line so we can speak with you. Please call us at 1-800-781-4738.

[SENTRY Pet Care @sentrypetcare]

@Gatoppardo JeanPaul,
Thank you for reaching out. Can you provide us an image of the UPC code so we can help you out further? Thank you

[SENTRY Pet Care @sentrypetcare]

Ron, it looks like you have to follow our account for us to direct message you. If you would like, please follow our account so we can direct message, or you can email us at [email protected]. I'm sorry for the inconvenience!

[SENTRY Pet Care @sentrypetcare]

@Ron11366 Thank you. If you could please check your direct messages, I will provide you with more information.

[SENTRY Pet Care @sentrypetcare]

@heathermcasey We appreciate you reaching out and would like to speak with you about your concern. Please call us at 1-800-224-7387 so we can discuss what product you are referring to.

[SENTRY Pet Care @sentrypetcare]

@TElleElle We are so sorry to hear of this. We hope your cat is feeling better. We would like to have you contact our medical line at 1-800-781-4738 so we can learn more about what happened.

[SENTRY Pet Care @sentrypetcare]

@SirBrianWest Brian,

We are so sorry to hear about this and are extremely concerned about what happened. Please contact our 24 hour medical line at 1-800-781-4738 so we can speak to you more about this.

[SENTRY Pet Care @sentrypetcare]

@abbiejohnsonnn Abbie,
It looks like you're correct. Sometimes the pheromones in our collars do not have an effect on some animals. How long have you had it on your cat?

[SENTRY Pet Care @sentrypetcare]

@Vaness_BG Vanessa,
We are so excited this product worked so well for you! Thank you for the compliment!

[SENTRY Pet Care @sentrypetcare]

@pennycavachon Can you provide us with the UPC number? We will better be able to answer your question with that info. Thanks Penny