Shaw Help

Official Rogers Together with Shaw customer support channel.
Need support: us:

[Shaw Help @Shawhelp]

@penskefile79 Hi Dave! I can understand not being able to watch anything can get annoying. 😞 I am wondering how's your TV services this morning? If you are still having issues, you can try rebooting both your TV box and modem to see if it improves the service. ^ BE

[Shaw Help @Shawhelp]

@Da_Big_Dogg Once it's been a few minutes, I recommend plugging your modem back in, wait until the white solid light comes on and then plugging in your TV box. Let us know if the service improves! ^ BE 2/2

[Shaw Help @Shawhelp]

@Da_Big_Dogg Hi Jason! If you are still experiencing an issue with your TV services, I recommend not only rebooting your TV box but your modem as well. I recommend unplugging the TV box first and then the modem. 1/2

[Shaw Help @Shawhelp]

@oc_2030_vision Hi there! I can definitely understand how such a feature would be really helpful when calling in during those busier times. We certainly appreciate you taking the time to provide this type of feedback. Have a wonderful day! 🙂 ^yc

[Shaw Help @Shawhelp]

@phluphph Sorry to see that you cancelled your services with us, Ralph. I am hoping you will give us another try in the future. ^ BE

[Shaw Help @Shawhelp]

@TomiukCurtis You can also click on Need help? should further assistance be needed in troubleshooting your service issue. -Eric 2/2

[Shaw Help @Shawhelp]

@TomiukCurtis Hi Curtis. Sorry to see your Internet has gone down twice in a week as this certainly is not normal. I'd recommend rebooting your modem and checking https://t.co/tC711TuE1T to see if there are any known issues in your area. 1/2

[Shaw Help @Shawhelp]

@oc_2030_vision You are very welcome and thank you for the feedback. -Eric

[Shaw Help @Shawhelp]

@_FRESHPRINTZ_ Hi there! Thank you for reaching out to us and for your interest. Our sales team can certainly assist with signing you up for services. Kindly reach out to them at 1-844-297-0896. ^rp

[Shaw Help @Shawhelp]

@oc_2030_vision Thanks again for your feedback! In situations such as this, we need to escalate directly from a customer account due to the way our ticketing system works. I apologize for any inconvenience but I am pleased to hear the issue is now resolved. ^ch

[Shaw Help @Shawhelp]

@_FRESHPRINTZ_ Good morning, thanks for reaching out! How can we assist you? ^mg

[Shaw Help @Shawhelp]

@thereavivekT Hello, we definitely want to look into this for you and try to remedy this situation. Can you describe how the service was misrepresented to you? How long ago did you sign up for service? ^tb

[Shaw Help @Shawhelp]

@oc_2030_vision Hi there, thank you for the feedback, we appreciate you sharing it with us. Were you able to get through to speak with someone regarding your inquiry? ^clh

[Shaw Help @Shawhelp]

@JDNovel You are very welcome, Jennifer. I am glad to see your connection is working again. ^ BE

[Shaw Help @Shawhelp]

@auzziejlee Hey Auzzie! Yes, that does look like there's an issue present that's impacting your upload speeds. Have you had a chance to connect with our Internet tech support to get troubleshooting support? A tech might need to be sent out to resolve this. ^ch

[Shaw Help @Shawhelp]

@oc_2030_vision I am glad to see that one of our technicians was able to get this fixed for you and I do appreciate your feedback. I can understand waiting on hold can be frustrating however we try to service all our customers as quickly as possible. ^ BE

[Shaw Help @Shawhelp]

@oc_2030_vision Sorry to see that your services are still not working. If that's still the case, I recommend reaching out to our Technical Support team so we can further troubleshoot and see what's going on with your connection. ^ BE

[Shaw Help @Shawhelp]

@MaryPChipman Your TV box may be faulty and needs to be replaced. Our tech support team would need to approve this for you after running their tests and troubleshooting. ^tb

[Shaw Help @Shawhelp]

@MaryPChipman Please attempt a reboot of the Internet equipment and TV box. If issues are persistent, reach out to our tech support team to investigate it for you. You can contact them here: Technical Support (24/7) : https://t.co/tJB81ApGAe ^tb