Shivani

Google Ads Expert| Digital Marketer | Bibliophile |Potter Head| Introvert

[Shivani @Shivani_kesar]

❤❤
#LucknowWeather #Lucknow #Baarish #LucknowRain

[Shivani @Shivani_kesar]

I think @AkhilKesarwani5 you should file complain on consumer court. If these people are not resolving this issue.

[Shivani @Shivani_kesar]

Team you are not even resolving @AkhilKesarwani5 issue above. In place of reply to my comment, you should solve this issue. How you closed the ticket even without listening to whole issue?

[FlipkartSupport @flipkartsupport]

We're really sorry for this experience and assure you that we will help you with your issue. Request you to elaborate on your concern along with relevant details via DM so that we can offer you the necessary assistance. Awaiting your response. To make sure that your Flipkart account information is safe,​ please start a private chat with us by clicking here.

[Akhil @AkhilKesarwani5]

@Shivani_kesar @Flipkart @flipkartsupport @jagograhakjago @PhilipsSoundIN Ikr, I think it’s time to delete this app. It was not even open box delivery as the delivery executive delivered the product to security guard. Product was packed. Not even opened. So how could they reply that it was open box delivery and they can’t do anything?

[Shivani @Shivani_kesar]

@AkhilKesarwani5 @Flipkart @flipkartsupport @jagograhakjago @PhilipsSoundIN Omg, Flipkart is my go to shopping app and specifically for electronics but experience like these make you think twice if you should spend your hard earned money for buying something online. Never expected this kind of service from @flipkartsupport @Flipkart

[Akhil @AkhilKesarwani5]

@FlipkartStories @Flipkart @flipkartsupport @jagograhakjago @jagograhakjago please help here as @flipkartsupport is trying to blame me even without considering the situation. Please @Flipkart try to connect with delivery person who delivered without opening the product

[Akhil @AkhilKesarwani5]

Product was handed over to the security gaurd since I was not at the place..
and asked for the otp without opening the parcel and assured me if the product found to be damaged the it will be replaced or returned @FlipkartStories @Flipkart @flipkartsupport @jagograhakjago

[Akhil @AkhilKesarwani5]

@Flipkart @flipkartsupport ​Received damaged Philips headphones (broken headgear cushion) but the seller is arbitrarily rejecting the return despite being within the window! Is this how you protect customers from fraud sellers? @jagograhakjago @PhilipsSoundIN

[Narendra Modi @narendramodi]

More strict actions against paper leaks to come in tomorrow’s Cabinet!

[Shivani @Shivani_kesar]

@zeptocares @ZeptoNow @jagograhakjago If your policy holds the customer solely responsible for the condition of the items once an OTP is shared, this should be clearly communicated in your advertisements and within the app.

[Shivani @Shivani_kesar]

@zeptocares

[Shivani @Shivani_kesar]

@ZeptoNow How is a customer supposed to inspect an unsealed bread pack, a dirty milk packet with hair, and a poorly handled Ezee bottle at the doorstep?
This is not reasonable and shifts responsibility unfairly. @jagograhakjago @ZeptoNow

[Shivani @Shivani_kesar]

@zeptocares @ZeptoNow @jagograhakjago Shifting the entire responsibility to the customer for receiving damaged and unhygienic items is unacceptable. As a service provider, it is your responsibility to ensure the quality of the products delivered.

[Shivani @Shivani_kesar]

@ZeptoNow How is a customer supposed to inspect an unsealed bread pack, a dirty milk packet with hair, and a poorly handled Ezee bottle at the doorstep?
This is not reasonable and shifts responsibility unfairly. @jagograhakjago @ZeptoNow

[Shivani @Shivani_kesar]

We order online to save time because we’re busy.
When issues like this happen, it wastes even more time dealing with complaints and follow-ups.
This completely defeats the purpose of using such services. @ZeptoNow @jagograhakjago

[Shivani @Shivani_kesar]

Also received this response from @ZeptoNow saying I should have checked everything before sharing OTP.

[Shivani @Shivani_kesar]

@ZeptoNow How is a customer supposed to inspect an unsealed bread pack, a dirty milk packet with hair, and a poorly handled Ezee bottle at the doorstep?
This is not reasonable and shifts responsibility unfairly. @jagograhakjago @ZeptoNow

[Shivani @Shivani_kesar]

@ZeptoNow @zeptocares This is unacceptable. Received bread in an unsealed pack, milk covered in dirt with hair on it, and a leaking/dirty Ezee bottle. Basic hygiene and quality checks are missing. Please address this immediately. @consaff

[Shivani @Shivani_kesar]

Also received this response from @ZeptoNow saying I should have checked everything before sharing OTP.

[Shivani @Shivani_kesar]

@jagograhakjago @ZeptoNow

[Shivani @Shivani_kesar]

@jagograhakjago @ZeptoNow

[Shivani @Shivani_kesar]

@ZeptoNow @zeptocares This is unacceptable. Received bread in an unsealed pack, milk covered in dirt with hair on it, and a leaking/dirty Ezee bottle. Basic hygiene and quality checks are missing. Please address this immediately. @consaff

[Shivani @Shivani_kesar]

@ZeptoNow @zeptocares