Sierra

We help companies build better, more human customer experiences with AI.

[Bret Taylor @btaylor]

It's getting harder to fit all of Sierra in one selfie 🤣

[Sierra @SierraPlatform]

Three of Homebase's former support reps now build the agent's journeys and are effectively AI architects now.

"Our customer support team is shaping what Sierra will be." — Ray Sandza, CSO

https://t.co/4adE1uBmlK

[Sierra @SierraPlatform]

Ramp's engineers write their own agent in their own dev workflow.

Easy to maintain, version, and expand. And 90% of cases resolve automatically.

https://t.co/oe5nB4xFz7

[Sierra @SierraPlatform]

So much to share this year. Excited to see you at Sierra Summit in SF, London and Singapore.

[Bret Taylor @btaylor]

Sierra Summit is back. Join us in San Francisco on October 6, London on October 15, and Singapore on November 17 for some exciting announcements and practical workshops.

Excited to welcome so many pioneers in applied AI… Cigna, Comcast, Uber, CarMax, Sutter Health, FOX One, Gap, Nordstrom, DIRECTV, Singtel, Fanatics, Sky, Wayfair, lululemon, Next, SiriusXM, Hyatt, Rocket, Paychex, ADT, Rivian, Ocado, ASOS, Safelite, R1, Kraken, Chime, Wilson, BISSELL, Redfin, Airtable, Marshmallow, Capital on Tap, Sun & Ski, GoFundMe, Guild, Modern Animal, Tilt, RunBuggy, StoreEase and more.

[Sierra @SierraPlatform]

Airtable: chat live in 4 weeks, email 7 days later.

And the support team keeps building it by reviewing, refining, and improving daily… No eng ticket required.

https://t.co/HqgPHfVYin

[Sierra @SierraPlatform]

Sierra is opening an office in Seoul! 🇰🇷 If you're based in South Korea, and excited about building better customer experiences and driving growth with AI — we’d love to hear from you.

Read more: https://t.co/pwnTcemtlv

[Sierra @SierraPlatform]

"Energy is too important, too complex and too urgent for generic AI."

Kraken's ops team built their own agent. No code. Live in 4 weeks.

https://t.co/C6i16XwQ6F

[Soham Ray @sohmray]

Interaction as a first class citizen, and knowledge over voice with tau-voice banking https://t.co/uTXJmc3lCA

[Bret Taylor @btaylor]

Excited to join Saul Van Beurden from Wells Fargo at the CNBC AI Forum on October 1 to discuss how companies can build better customer experiences and drive growth with AI agents

[Sierra @SierraPlatform]

We're taking Hackathons on the road! Ghosty is headed to Dallas for a day full of agent building with some of the most recognizable brands across highly regulated industries. 10 companies, 20 builders, one afternoon to ship a production-ready agent.

Excited to see what they build tomorrow. Just another day at the office for Ghosty!

[Sierra @SierraPlatform]

Car exhaust powers a turbocharger, and digital exhaust from your customer interactions — all the conversations and connections you have over weeks, months or years — can do the same for your business. It's context you build over time that becomes your competitive moat in a world where everyone has access to roughly the same intelligence.

@btaylor at @InspireCIO Converge26

[Sierra @SierraPlatform]

On building Pinecone, Sierra's internal agent: "It just naturally becomes this oracle for everything."

@neilrahilly on First Pass with @jaminball and @palak_go

[Bret Taylor @btaylor]

It was great to be on stage last week in San Jose with Christian Nascimento. We had a long conversation about sovereignty, tokenomics, security, and how to drive ROI from AI investments. My favorite anecdote from Christian: the Comcast Business agent they built with Sierra is closing deals 60% faster than any other digital channel.

I'm so proud of Sierra's partnership with Comcast and love seeing the impact of agents on B2B sales.

[Sierra @SierraPlatform]

When agents can reason, guardrails can’t be a flow chart. You need AI to guard AI.

[George Davis @davisgcii]

https://t.co/CQgER2kDPe

[George Davis @davisgcii]

https://t.co/CQgER2kDPe

[Jamin Ball @jaminball]

Next up on First Pass: A conversation with @neilrahilly about how @SierraPlatform AI-pilled their org

Great discussion around how a world class organization builds AI tooling

[Sierra @SierraPlatform]

Imagine your company had a million employees. What would you have them do?

https://t.co/u2z5eAeVeP

[Sierra @SierraPlatform]

London cabbie meets valley girl.

[Marta García Ferreiro @martagferreiro_]

https://t.co/W8RHBHkNgE