SMARTY

It’s time to make mobile simple and honest.

Our customer support team are available via web-chat from 8am-8pm 7 days a week.

[SMARTY @SMARTYMobileUK]

@informed_david Hello David - Please enter 'chat to live advisor' a few times on the webchat to connect with an agent. Additionally, you can access your previous account dashboard by requesting a code to your email address instead. This allows access even when the account is closed. -Michael

[SMARTY @SMARTYMobileUK]

@informed_david As we are a customer first business, we don't have a call centre. If you explain the situation to our webchat staff, they will understand. - Natalie

[SMARTY @SMARTYMobileUK]

@informed_david Good morning, our customer support is only available through our webchat team. I'm sorry for any inconvenience caused. - Natalie

[SMARTY @SMARTYMobileUK]

@informed_david Good morning, unfortunately we are unable to assist customers via DM. Please contact our webchat team for support : https://t.co/evkdQLt4f1 - Natalie

[SMARTY @SMARTYMobileUK]

@mikehealy2009 Sorry to hear this. If you haven't already, can you please contact our customer support team who can investigate further : https://t.co/evkdQLt4f1 - Natalie

[SMARTY @SMARTYMobileUK]

@alaintyrell Just like any other network, SMARTY cannot guarantee 100% coverage or a completely flawless service. We apologise for any inconvenience caused.

Please do not hesitate to get in touch with our team for a closer review: https://t.co/evkdQLt4f1.

[SMARTY @SMARTYMobileUK]

@PeteGarry1 We're committed to resolving any complaints within 28 days, but please note, we do have up to 6 weeks.

We appreciate your understanding and patience - thank you.

[SMARTY @SMARTYMobileUK]

@alaintyrell Unfortunately, we cannot assist you on this platform. Our webchat team will be more than happy to help. - Natalie

[SMARTY @SMARTYMobileUK]

@alaintyrell I'm sorry to hear you are facing continued network issues. Please contact our webchat team who can look into your account further : https://t.co/evkdQLtC4z - Natalie

[SMARTY @SMARTYMobileUK]

@alaintyrell Hi Alain - There's an unplanned outage in your area currently, and we're sorry for the impact on you. Please remove your postcode for privacy reasons, and connect with our webchat team to discuss options for your account if this continues to impact you: https://t.co/evkdQLt4f1.

[SMARTY @SMARTYMobileUK]

@steve1_9_6_2 We're sorry to hear this, Steve. If your partner switched but doesn't have service, we'll need to investigate this to clarify what has happened. Please ask them to chat with the team here: https://t.co/evkdQLt4f1. - Michael

[SMARTY @SMARTYMobileUK]

@sszmidt199 Hi Stephen, we're sorry to hear this. Please get in touch with our customer care team and they can look into it directly for you https://t.co/evkdQLt4f1

[SMARTY @SMARTYMobileUK]

@PeteGarry1 Hi Pete - We are sorry to hear that you're experiencing issues. Our complaints team will be in touch shortly.

[SMARTY @SMARTYMobileUK]

@NetZeroAdvocate Hi Nelson - Changing auto-renew should be under Payment Settings, but it may not show if your account is paused or pending cancellation. Alternatively, our support team can switch off auto-renew for you, and you can connect with them here: https://t.co/evkdQLt4f1. - Michael

[SMARTY @SMARTYMobileUK]

@chris14158492 Hello, Chris. You may not receive email responses if the email address isn't monitored. Please use our webchat instead to ensure that we gather more information to see how best to help you: https://t.co/evkdQLt4f1. - Michael

[SMARTY @SMARTYMobileUK]

@tkjoclark Hi there, you can check for network outages at the following link https://t.co/50LCVL25or

[SMARTY @SMARTYMobileUK]

@SigniusNetworks Hi there, switching on auto-renew won't take a payment and you can switch it off as soon as you've requested the plan upgrade!