Southern Water

This is our official account.
We're here to help Monday-Friday 8am-6pm with your billing queries, and 24/7 for everything else.

[Southern Water @SouthernWater]

@FErotokrit54932 Hi there,

Thank you for letting us know. If there are any further issues with your supply please do not hesitate to get in touch.

Kind regards,
Lara

[Southern Water @SouthernWater]

@FErotokrit54932 Hi there, I'm really sorry to hear this.

Please could you send me a direct message, with your full address and postcode?

I will take a look into this for you.
Kind regards, Caitlynn.

[Southern Water @SouthernWater]

@DaniellsSandra Hello Sandra ,
We are aware that our website is experiencing some technical difficulties. However, if you can provide your name, full address, contact telephone number and an overview of your issue we can look into it for you.
Kind regards,
Lara

[Southern Water @SouthernWater]

@MacNevster Good Morning,
Thank you for bringing this to our attention. We will contact the relevant team and look into this further.
Kind regards,
Caitlynn

[Southern Water @SouthernWater]

@Terristarfish Hi There,
I'm sorry to hear about the leak.
If you can DM us with details of the specific location, we'd be happy to look into this for you.
Kind Regards

[Southern Water @SouthernWater]

@davelinehan1 Thank you Dave,

I will send this over to the relevant team to investigate what went wrong with the dates. As it now out of hours, they may not reply until Monday however, as soon as they do I will let you know.

Kind regards,
Matt

[Southern Water @SouthernWater]

@RedSock44420380 Hi there,

We have a burst main in the area which is causing loss of supply. We've got the burst under control now and supplies will be returning shortly. Sorry for the inconvenience caused.

Kind regards,
Kayleigh

[Southern Water @SouthernWater]

@DSA1283 Hello, thank you for letting us know. I have raised a job for an inspector to attend. The ref is WCS5323553. Thank you

[Southern Water @SouthernWater]

@alanhenley Hi Alan, I am really sorry for any inconvenience caused. I can check the bill on the account. Please DM us with your full name, full address along with the postcode and he registered email.

[Southern Water @SouthernWater]

@bensoncatherine Hello, it is working here so not sure why it's not loading for you. Like I said though, you can DM us the details. Thank you

[Southern Water @SouthernWater]

@bensoncatherine Hello, sorry to hear that. Here is the page to report leaks https://t.co/IWVEyBk0Qp If that doesn't work then either DM us the full address or call 0330 303 0368. Thank you

[Southern Water @SouthernWater]

@LewisDavidJ I can certainly understand that. We can arrange a job to replace the meter; however, to do this, we’ll need to access your account. Please provide the required details above so we can proceed.

[Southern Water @SouthernWater]

@LewisDavidJ Hi David, we’re sorry for the inconvenience caused. We’d be happy to look into your account and review your bill. Please send us a direct message with your full address, including the postcode, along with your email address.

[Southern Water @SouthernWater]

@lizzieannelay Hello, thank you for letting us know. We will contact the site manager. Kind Regards

[Southern Water @SouthernWater]

@HenriettaMk Hello, so I can look into this, please can you confirm the job reference or postcode? Thank you

[Southern Water @SouthernWater]

@sargeant13397 Hello, I will look into this for you. So we can establish which tankers you are referring to, please DM us our full address. Thank you

[Southern Water @SouthernWater]

@Ollsbols1234 Hi there, I am sorry for any inconvenience caused. Our email address is [email protected]
If you’re able to send us a direct message as well, we can also take a look into your query for you.

[Southern Water @SouthernWater]

@marywhenman Hi Mary,
Thanks for your comments, and apologies for the delay in coming back to you.
I hope your water is back now, but just in case it isn't, your postcode is in Sutton and East Surrey's water supply area, so you would need to contact them direct on 01737 772 000.
Kind Regards

[Southern Water @SouthernWater]

@kadge45 Good Morning,
Thank you for your comments and I'm sorry to hear that you're unhappy with the quality of your water.
We'd be happy to investigate this further if you could pop us a DM with your address and contact details.
Kind Regards