Spark NZ

Need help? Visit to explore support options and connect with our team.

[Spark NZ @SparkNZ]

@johnreader Kia ora John, we're sorry to hear about the experience your elderly neighbour has had. Our website has info on reporting scams and staying safe that may help them going forward: https://t.co/nBRD3V681V

[Spark NZ @SparkNZ]

@blurb_nz Kia ora Frans, we're sorry to hear you're having trouble turning off an auto renewal. Please reach out to our care team via one of the messaging platforms listed here: https://t.co/sAavdjhcj2 or give us a call on 0800 800 123 and we can help get this sorted out for you.

[Spark NZ @SparkNZ]

@jaimiekeay Kia ora Jaimie, we'd love to have you join the Spark fam! If you have any questions about our plans and offers, you can reach out to our care team via any of the messaging platforms listed here: https://t.co/sAavdjhcj2 or give us a call on 0800 800 123 💜

[Spark NZ @SparkNZ]

@g_munnik Kia ora, we are aware of an issue that occurred earlier this morning which caused some degradation of our mobile data service. This has now been resolved, and our technical team is continuing to monitor it.

[Spark NZ @SparkNZ]

@Being_Kara Kia ora Kara, sorry to read about the trouble you're having. Please send us a DM so our team can look into this for you!

[Spark NZ @SparkNZ]

@chchcody Kia ora Cody, thanks for flagging this. Can you please fill out the details here to report this hazard to Chorus: https://t.co/ZJ8Zq3wd01

[Spark NZ @SparkNZ]

@MarcelinNZ Kia ora, we did experience an issue with some of our internal IT systems yesterday afternoon, but there was no impact to our network. Services were restored later in the evening. If you are still having some trouble, please reach out via DM or give us a call on 0800 22 55 98.

[Spark NZ @SparkNZ]

@ClintVSmith Kia ora Clint, can you please send us a DM with some more details so we can look into this further. Thanks for letting us know!

[Spark NZ @SparkNZ]

@CJanebai We'll do some further troubleshooting and pass your feedback on to our network team. You can also check out our latest coverage here: https://t.co/tRQ2V6jDWo

[Spark NZ @SparkNZ]

@CJanebai Kia ora! We're sorry to hear about your experience with our coverage in Matakana. Please reach out to our care team by calling 0800 22 55 98, messaging us at https://t.co/sAavdjhcj2 or filling in your details at https://t.co/tW2qwcJQ3Z

[Spark NZ @SparkNZ]

@loobeny Kia ora Looben, it appears you are on an older version of the $21 Value Pack, the key difference being that your pack gives you a different Spotify discount. The newer pack has the same name but comes with 10% off Spotify Premium instead. Feel free to DM us if you need more help.

[Spark NZ @SparkNZ]

@PhillipLaings Kia ora Jane, really sorry to see you've been having trouble with your broadband connection and not getting satisfactory support over the phone! Can you please send a DM through to us here, if you're still experiencing trouble. As well as follow up on the experience you've had.

[Spark NZ @SparkNZ]

@blurb_nz Kia ora Frans, sorry to hear that. Please send through a DM to our team here on X who can get in touch with you.

[Spark NZ @SparkNZ]

@drferrier Kia ora Duncan, we're sorry this is a disappointing experience that you're having. Could you please send us a DM here on X? We have a team available.
A complaint escalation can also be made at https://t.co/8eo04NzD0O to have our team get in touch with you more directly

[Spark NZ @SparkNZ]

@DeborahBurnside Kia ora Deborah! Sorry to read about your experience. We'd love to make sure you're getting the assistance you need. Can you please send us a Direct Message here so our team can help. Alternatively call 0800 482 290 for 24/7 technical support.

[Spark NZ @SparkNZ]

@phdcommonsense You can find this information on our outages page. Please filter the outage type to 'Others' and scroll down to view 'Current Outages' under the map: https://t.co/o0WnHrgDmo Our technicians are currently still working on restoring services.

[Spark NZ @SparkNZ]

🟣Never share personal details if you're contacted out of the blue, including Spark account information or authentication codes.

🟣Never click MySpark verification links that you did not request yourself.

[Spark NZ @SparkNZ]

@phdcommonsense Kia ora! We are aware of an issue impacting Business Mail. Our technical teams are currently working to restore service as quickly as possible.

[Spark NZ @SparkNZ]

@blurb_nz Kia ora Frans, we're sorry to hear about the trouble you've had cancelling the auto payment for your plan. Please DM us or contact our care team via any of the messaging platforms listed here: https://t.co/sAavdjhcj2 We'll respond as quickly as possible to get this sorted for you

[Spark NZ @SparkNZ]

@cheesynz Outage Assist is for eligible Spark broadband customers. If we detect a broadband outage that’s affecting your connection, we can add mobile data, calls and texts to a nominated Spark mobile number, to help you stay in touch while we work to get your broadband back up.

[Spark NZ @SparkNZ]

@cheesynz We have generators ready to be deployed throughout the North Island, as well as additional fuel in key locations to provide resiliency if cell towers lose power. If there are significant issues, we’ll share updates on our website and social channels when we can.