Hey, thanks for posting your issue publicly, we'll clarify things from our side so there's no confusion.
You have at least 4 accounts on Rollbit, 2 of which were closed at your request for gambling problems.
One of the additional accounts closed for problematic gambling, was named 'Meepy', the account you're claiming to have "0 explanation" about is called 'Meepy <3'...
This category of closure is very serious to us and other accounts, or subsequent accounts, should always be closed by us upon discovery.
The reason the ticket is still outstanding is because you repeatedly failed to acknowledge the other accounts to our support team. This is obviously a red flag to us.
The other accounts were closed over 1 year ago, so maybe you forgot about their existence. This would make more sense if you're playing at several casinos. Fair enough.
I know from our internal processes that if you had acknowledged the accounts, the ticket would have came back to me for a final review.
I'm happy to conclude this final review now as the facts seem straight forward enough.
Where Rollbit/myself have a failure, we always resolve in favour of the player. Our failure here was failing to close the other 2 accounts that you had with us at the time of the initial gambling problem closures.
With that said, all your pending ETH withdrawals should be processing now. Your remaining accounts are closed. We just ask that you respect our problematic gambling policy going forward and don't use additional accounts 🙏
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The Arbitrum Security Council has taken emergency action to freeze the 30,766 ETH being held in the address on Arbitrum One that is connected to the KelpDAO exploit. The Security Council acted with input from law enforcement as to the exploiter’s identity, and, at all times, weighed its commitment to the security and integrity of the Arbitrum community without impacting any Arbitrum users or applications.
After significant technical diligence and deliberation, the Security Council identified and executed a technical approach to move funds to safety without affecting any other chain state or Arbitrum users.
As of April 20 11:26pm ET the funds have been successfully transferred to an intermediary frozen wallet. They are no longer accessible to the address that originally held the funds, and can only be moved by further action by Arbitrum governance, which will be coordinated with relevant parties.
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