Stephanie Heldan

[Stephanie Heldan @stephheldan]

@JHBWater When will water n Melville and surrounds return? 3 weeks with not a drop!

[Stephanie Heldan @stephheldan]

@JHBWater Can we get some information on the brixston and hursthill towers recovery plan? 3 weeks with no water and no sign of it improving anytime soon!

[Stephanie Heldan @stephheldan]

@JHBWater Excuse after excuse! First maintenance, then more maintenance, then claims of high usage (which is impossible as we dont have water yo use), then supply issues. How can.ypu throttle a system that has no wayer to begin with! Torture!

[Stephanie Heldan @stephheldan]

@JHBWater We were told 3-5 days for recovery of the system. Here we are 5 days later and still dry taps. Give us answers as to why we have no water!

[Stephanie Heldan @stephheldan]

@JHBWater @DJFreshSA @CityofJoburgZA But Melville has no water for 3 weeks and is now also subject to throttling because you cant find a reference number yo fix these issues. Poor work jhb!

[Stephanie Heldan @stephheldan]

@JHBWater Give Melville our water back

[Stephanie Heldan @stephheldan]

@JHBWater Why in the world would you throttle Brixton reservoir when the residents linked to it havent had water for 3 wks due to 2x maintenance works & shutting it down for "investigations of the system." Now throttling? Are we ever going to get our water back!

[Stephanie Heldan @stephheldan]

@JHBWater So planned maintenance on top on planned maintenance resulting in Melville area and surrounds having no water for 2 weeks and counting. Project manager needs to answer to us. Little to no communication from the team either, no time to stock up on water and no water tanks in site.

[Stephanie Heldan @stephheldan]

@JHBWater No water - AGAIN!
Please escalate JWAPP-40091583

[Stephanie Heldan @stephheldan]

@CityPowerJhb You are responding to everyone else but me...

[Stephanie Heldan @stephheldan]

@CityPowerJhb Reporting an outage. System offline. Prepaid. Can't buy tokens. Please fix

[Stephanie Heldan @stephheldan]

@CityPowerJhb Please respond to my query!

[Stephanie Heldan @stephheldan]

@CityPowerJhb I keep trying to get through to city power but my call keeps dropping as soon as I get on the phone with someone. Is the prepaid system offline and if so when will it be back

[Stephanie Heldan @stephheldan]

@CityPowerJhb Why cant I purchase prepaid tokens?

[Stephanie Heldan @stephheldan]

@CityPowerJhb trying to purchase prepaid electricity but don't receive the tokens. When will the system be back online?

[Stephanie Heldan @stephheldan]

@JHBWater Today the residents of Melville celebrate this holes 1st birthday. A year ago you dug this up. Please come fix your hole its on 5th Avenue Melville. Thanks
#notmyphoto #comefixyourhole #happybirthday #ifwecantlaugh

[Stephanie Heldan @stephheldan]

@JHBWater Will you provide tankers?

[Stephanie Heldan @stephheldan]

@JHBWater Is there a plan to switch it off at night yo build up capacity?

[Stephanie Heldan @stephheldan]

@CityPowerJhb Please assist with canceling call ref CPWEB4451591. Power has been restored.

[Stephanie Heldan @stephheldan]

@JHBWater What measures have you put in place to aid recovering overnight?