Stephen Fuery

Business Consultant | Marketing, Sales, Service & Reporting | MSc Applied Digital Media. All views are my own.

[Stephen Fuery @StephenFuery]

Hey @AerLingus - is the check in portal on your app down?

[Stephen Fuery @StephenFuery]

@MoonpigUK looks like you have made it impossible to contact anyone and help customers. I’m so annoyed.

[Stephen Fuery @StephenFuery]

@moonpigie I’m so unhappy with my experience. Placed an order last night, but there was a mistake (which I accept I made). I immediately contacted your team, order hadn’t even finished processing. But they are offline. Order was processed this morning. No contact from you. :(

[Stephen Fuery @StephenFuery]

@DublinAirport just putting it out there but when travelling T2 I absolutely hate and dread the South Gates. I get it is capacity related but I much prefer the gates with jet bridges.

[Stephen Fuery @StephenFuery]

@AerLingus left my AirPods charging case in the Dublin lounge this morning. Is it possible to get this back?

[Stephen Fuery @StephenFuery]

@AerLingus can you please sort out the regional boarding process. Plat and conc are club but group 2 boarding on regional. Overhead lockers at our end of the plane full even though seats empty.

[Stephen Fuery @StephenFuery]

@VirginMediaIE WiFi down in Artane/Beaumont. What’s the latest repair time/estimate?

We’ve been told it’s not an issue on the line.

[Stephen Fuery @StephenFuery]

@AskPTSB is the app down?

[Stephen Fuery @StephenFuery]

@SkyHelpIreland just spoke to an advisor about cancelling my subscription. He was really pushy and didn’t want to take no for an answer. When I said no was my final answer he put me on hold for no reason.

[Stephen Fuery @StephenFuery]

@AskPTSB how do I stop a direct Debit that has never happened ?

[Stephen Fuery @StephenFuery]

@AerLingus can a business class passenger check one bag in that weighs more then 23 kg? I know my allowance is 3 bags but I only need one. However my one bag is likely going to be 25kg.

[Stephen Fuery @StephenFuery]

@AerLingus can I use my platinum upgrade to upgrade a friend travelling with me? I’m already booked in J.

[Stephen Fuery @StephenFuery]

To be clear @TheAAie I’m not looking for an early cancellation - I just wanted to give your team notice of non renewal. But they REFUSED to accept it! I’ve never encountered anything like this with any other business.

[Stephen Fuery @StephenFuery]

@TheAAie I am actually astounded at how difficult you make it for consumers to cancel their membership policy ahead of a renewal date. For such a well known brand, it is disappointing.

[Stephen Fuery @StephenFuery]

@AerLingus the new catering options in your Dublin Lounge are fantastic! It makes such a difference to the crackers and cheese! Thank you for upgrading them! 😍😍😍

[Stephen Fuery @StephenFuery]

@ring @ring thanks for confirming. But what happens to the existing payment then? I’m paying annually and want 24/7 recording but my plan is moving to standard. Renewal date is may 25

[Stephen Fuery @StephenFuery]

@ring Thanks for confirming. But what happens to the existing payment? I’m paying annually and will want 24/7 recording but I’ll be on the new standard plan rather then Premium. Renewal date is May 2025

[Stephen Fuery @StephenFuery]

@ring @ring protect standard won’t have 24/7 recording. Annual payment customers - can they upgrade mid cycle to get it? And what cameras will support it?

[Stephen Fuery @StephenFuery]

@GreTesting can you please help me with x?

[Stephen Fuery @StephenFuery]

@NespressoUK nearly 40 minutes and counting. Is this the tactic then? Not to provide support or answer phones so people will give up?