@yoliejr Hello Yolie, this does not look like the quality we hold our products to. Please give our team a call at 1-800-767-7772 so that we can resolve this issue.
@KessTheMC Oh my! Please DM us the order number, or the email/username and phone number on file. Please also include what, if anything, may have been missing or damaged. We want to help in any way we can.
@FeliceJMiller1 Hi Felice. Can you please DM us your contact information and store bonus card if you have one so that we can forward to store management for a follow-up? Thank you.
@licia928 Hello Felicia, we are sorry for any confusion around this. All items are cooked before prepared together; however when bacon becomes cold after being prepared it will not maintain the same look as directly after prepared. Please know all prepared sandwiches are safe to eat.
@PRT987 We can look into this further with our team to get to the bottom of this. Please private message us so that we can get some information for follow-up!
@tati_mama This is definitely concerning and does not meet our quality standards, Tash. Please privately message us or reach our team at 1-800-767-7772 so that we can resolve this.
@MattColeman123 That phone number is shared by both eComm Customer Service and the brand Loyalty Team, however, they do have different phone options. The options we provided get you directly to the eComm Team, and they are available 7 days a week until 10pm, but Loyalty is closed on Sundays.
@MattColeman123 We're so sorry for your order experiences, and understand your frustration. Customer Service is not closed on Sundays. You can reach them until 10pm at 1-800-767-7772, choose OPT 1, then OPT 2.
@kershfax54 Our apologies! Please DM us the order number, or the email/username and phone number associated with your online account. Also include a list of what items were damaged so that we can further assist. Thank you.
@slowman4130 We are sorry that happened, and really appreciate you bringing to our attention. Please DM us your contact information, bonus card number, and the store location so that we can have someone follow up with you.
@mae6489 Oh no, so sorry Marjorie. Can you DM us the order number, or the email/username and phone number associated with your online account so that we can take a look at this for you?
@TomIannitti Hi Tom, Could you please send us a private message with the store location and your best method of contact? We would like to have this researched and sent to our management team. https://t.co/LdK9ID2RVn
@Sokraddikt We're so sorry you are having issues with your local store! Please DM us your loyalty card number so we can pass this request on to store management and get you a call back within 48 hours.