Stripe Support

We're here to help. Updates: @stripe. Ideas: @stripepress. Status: @stripestatus.

[Stripe Support @stripesupport]

Our AI assistant can help get quick answers to your questions—all without having to dig through pages of docs. Select “AI Assistant” from the search bar at the top of the page and ask away!

Check out the thread below for examples👇

[Stripe Support @stripesupport]

@JamesFredley Link Instant Bank Payments are priced like card transactions (2.6% + $0.30) because they work like card transactions: instant confirmation with no waiting to find out if a payment failed. That's a different settlement model than standard ACH.

If flat-fee ACH is what you need, Stripe's standard ACH Direct Debit is $0.80/transaction (capped at $5), though with standard ACH settlement timelines rather than instant confirmation.

The right fit depends on whether instant confirmation is worth the cost for your use case. Feel free to DM us if you'd like to work through what makes sense.

[Stripe Support @stripesupport]

@dbyaomber We can definitely take a look; please DM us with your account information when you get a chance. https://t.co/geUNF8Zah3

[Stripe Support @stripesupport]

@aqil87301183 Thanks for waiting while we reviewed this. Unfortunately, we must uphold our original decision. You can find more details in the email we sent previously. We know this isn't the outcome you hoped for, and we wish you the best going forward.

[Stripe Support @stripesupport]

@AgentsDispatch We can definitely take a look; please DM us with your account information whenever you get a chance. https://t.co/geUNF8Zah3

[Stripe Support @stripesupport]

@iaziz786 For more details on Stripe's availability and onboarding in India, you can check this page: https://t.co/izsnJe4dIB

[Stripe Support @stripesupport]

@makugx Sorry about that. Please DM us your query along with any relevant details like your account ID or email address if this is related to your Stripe account, and we'll take a closer look. https://t.co/geUNF8Zah3

[Stripe Support @stripesupport]

@DanteReminick Anytime, please let us know if you need anything else in the future!

[Stripe Support @stripesupport]

Here's the breakdown by product:

Fiat → Crypto Onramp (customers buying crypto/stablecoins):
- Credit and debit cards
- ACH / US bank account (US only)
- Apple Pay

Accepting stablecoins as payment (customers paying in crypto):
- Customers pay from their own crypto wallet
- Supported stablecoins and networks: USDC on Ethereum, Solana, Polygon, Base, and Tempo; USDP on Ethereum and Solana (US only); USDG on Ethereum (US only)

[Stripe Support @stripesupport]

@wrightlola57 If you can DM us the email address or account ID associated with your Stripe account, we'll take another look. https://t.co/geUNF8Zah3

[Stripe Support @stripesupport]

@WillArakasi Can you DM us more details about the forms you're referring to? Any screenshots would also help. https://t.co/geUNF8Zah3

[Stripe Support @stripesupport]

@azerkoculu It looks like we're reviewing this via email, and we'll follow up with you there as soon as we have more to share! Please bear with us. Thanks.

[Stripe Support @stripesupport]

@QuanH76157 We've received your DM and responded there. Please take a look.

[Stripe Support @stripesupport]

@RoshanatX We hear you, and we're sorry for the wait. MOA verification reviews can sometimes take longer than expected, and we know that's frustrating when you're ready to move forward. We're genuinely working on this and will follow up as soon as we have an update.

[Stripe Support @stripesupport]

@barrygons2k5 Hey, we're sorry to hear this. Could you send us a DM with your account details? We'd like to take a look. https://t.co/geUNF8Zah3

[Stripe Support @stripesupport]

@de_henne @de_henne Interesting idea. Could you DM us a bit more detail? It would help to know whether you're thinking of separate products, what types of products you'd want to surface, or if this is more about organisation within a profile. https://t.co/geUNF8Zah3

[Stripe Support @stripesupport]

@itisjcr DM us the email address used for your Stripe account, and we'll be glad to look into this. https://t.co/geUNF8Zah3

[Stripe Support @stripesupport]

@BananeService Sorry about the trouble. DM us more details and your account ID so we can take a look. https://t.co/geUNF8Zah3

[Stripe Support @stripesupport]

@ninaburleigh We're unable to initiate a DM from our end, but we are here to help. Please send us a DM directly and we'll take a look. https://t.co/geUNF8Zah3

[Stripe Support @stripesupport]

@bistoskids No you would need to refund each transaction individually.