Susannah Kate Plaisted

🇨🇴🇺🇸 Director of Product Marketing @Salesforce👩🏽‍💻 Keynote Speaker 🎤 Avid Traveler 🌎 Mom of one 👦 Dog mom of two 🐾 Tweets are my own.

[Susannah Kate Plaisted @sunnydalelow]

Observe and optimize your agents at scale with Agentforce Observability. #DF26

[Salesforce @salesforce]

How do you improve a voice agent that’s already live?

@VivintHome shows the loop at @Dreamforce:

→ Monitor the agent across conversations
→ Drill into the exact session behind an alert
→ Replay the call + inspect reasoning and latency
→ Use what you learn to shape the next iteration

That’s Agentforce Observability

[Tibo @thsottiaux]

We have been focusing on efficiency and intelligence for all.

Very proud of the team. Only possible when you have incredible models at the top end of the capability that you can then use to make a big difference in everything else.

[Salesforce @salesforce]

How do you improve a voice agent that’s already live?

@VivintHome shows the loop at @Dreamforce:

→ Monitor the agent across conversations
→ Drill into the exact session behind an alert
→ Replay the call + inspect reasoning and latency
→ Use what you learn to shape the next iteration

That’s Agentforce Observability

[Susannah Kate Plaisted @sunnydalelow]

SaaSy was a big deal to be when I first got into the @salesforce ecosystem. RIP to their dad. 😢

[Marc Benioff @Benioff]

I am so sad to hear of the passing of Salesforce’s first Chief Creative Officer, Bruce Campbell. Bruce shaped the soul of Salesforce from day one—birthing our iconic "NO SOFTWARE" logo and SaaSy to life. His brilliance, humor, and creative spark will always be a part of our Ohana. May the One who brings Peace bring Peace to All. ❤️🚫💻

[Susannah Kate Plaisted @sunnydalelow]

So much Salesforce goodness announced already at #TDX26. Blinked and missed a moment? We've got you covered. https://t.co/ZwM4xa7UkZ

[Susannah Kate Plaisted @sunnydalelow]

Main Keynote:
https://t.co/A99hb27gS5

Design Hybrid Reasoning in the Real World with Agent Script
https://t.co/cjvbjc3Kw3

True to the Core Deep Dive: Agentforce
https://t.co/X0StihjmsW

[Susannah Kate Plaisted @sunnydalelow]

San Francisco bound for #TDX26. Wild times, but hope to connect with you in person (or online) very soon. Buckle up! ✈️

#Agentforce #AIAgents #AgentScript

[Susannah Kate Plaisted @sunnydalelow]

Heard the news about #AgentScript but thought it was just a "dev thing"? 🚫 It's not! Learn why you should care about these new updates even if you don't consider yourself a builder.
https://t.co/RG5tjGOW3X

#Agentforce #AI #AIAgents #Agents #EnterpriseAgents #Salesforce

[Marc Benioff @Benioff]

2/ Every company has access to the same LLMs. The difference is what you do with them.

We’re in a unique position because we completely rebuilt our platform around four systems: a system of context (Data 360), a system of work (Customer 360), a system of agency (Agentforce), and a system of engagement (Slack).

Together, they convert raw AI intelligence into real work, bringing humans and agents together on one trusted platform.

[Salesforce News & Insights @SalesforceNews]

To date, AI success has been measured through the consumption of tokens.

The Agentic Work Unit provides a platform-level metric to capture the breadth of activity happening across the Agentic Enterprise.

https://t.co/r1fNpdjl22

[Salesforce @salesforce]

Agentforce 3 is equipped with 200+ prebuilt industry actions—designed to accelerate time to value, reduce friction for employee use cases, and help you prove ROI fast.

Watch how to get started and scale agentic AI with confidence: https://t.co/cjvv2UvfLl

[Susannah Kate Plaisted @sunnydalelow]

Sneak peek at the can't miss sessions and experiences for Agentblazers:

Main Keynote: Become an Agentblazer with Salesforce and discover how to bring humans and agents together to drive customer success. https://t.co/mP2qOIdaPT
Agentforce Consultations: A peek into the future of app building. Create and deploy an agent using conversational AI.
True to the Core https://t.co/AokioVDKAA
Agentforce Roadmap: What's Coming Next https://t.co/zQLRyfP6wq
What's New with Agentforce https://t.co/UqQBsT70KC
Ask Me Anything: Agentforce https://t.co/rxiTh7yB5Q
Become an Agentblazer Activation - learn what it means to be an Agentblazer and how to deepen your journey with Agentblazer Status
Agentblazer Showcase - Agentblazers showcase unique use cases they have built with Agentforce https://t.co/aPYBVepuN8
Skill Up to Be an Agentblazer https://t.co/sfGJQ3XHmW

[Susannah Kate Plaisted @sunnydalelow]

Spoiler alert: #TDX25 is all about Agentblazers (and #Agentforce of course!) Check out my list of can't miss sessions and experiences in the comments below.

[Susannah Kate Plaisted @sunnydalelow]

Exclusive: Meta kills DEI programs https://t.co/OxFNcdTR7x

[Susannah Kate Plaisted @sunnydalelow]

Help me run my first marathon in honor of my dad. https://t.co/9eKcLdnNRO

[Susannah Kate Plaisted @sunnydalelow]

November 2024...not a fan.

[Susannah Kate Plaisted @sunnydalelow]

Don't miss the @salesforce hackathon happening just before the #AgentforceTour in NYC! Team up with fellow Trailblazers to learn new skills and showcase what can be #BuiltWithAgentforce (and compete for some next-level prizes!) Sign up: https://t.co/MWncbDnsW1 Terms apply. #SFContest #Agentforce

[Susannah Kate Plaisted @sunnydalelow]

@LouiseLockie Nice!!!

[Susannah Kate Plaisted @sunnydalelow]

I have 9/10 of the Trick or Trailhead badges from the last 10 years. Anyone have all 10? https://t.co/k1Ed4UvQIA

[Susannah Kate Plaisted @sunnydalelow]

@girlygeeksocial @jenwlee Of course!! ☺️

[Mexico Dreamin @mexdreamin]

Excited to announce an incredible opportunity at #mexicodreamin Join us for an inspiring Well-Architected Workshop, led by the talented @sunnydalelow Don’t miss the chance to learn from the best! Who’s ready to take their skills to the next level?