Fiona and Rachel turning on each other in front of everyone, Stephen being stuck in the middle of it all and having to deal with them both in the turret - give this show all the awards #TheTraitors
@virginmedia @SkyMediaUK We’ve spoken to the pre-installation team yesterday and today. Both days we’ve been told someone is coming to complete the external work and it yet again hasn’t been done. Can you please help!!!
@virginmedia what do we have to do to get an installation. It’s been delayed for 5 months!
Two managers confirmed installation for yesterday but no engineer turned up.
@SkyMediaUK how quick can you do installations?
@virginmedia @SkyMediaUK Apparently it’s been escalated with the pre-installation team.
Everyone I speak to says they’ve escalated it but nothing comes of it 🙈🤣 starting to think it’s something everyone says in a script 🙈
@virginmedia @SkyMediaUK I’ve reached out on Facebook too! They’ve also escalated but couldn’t tell me any more.
Will try the installations team again tomorrow 🙈
It shouldn’t be this difficult 😥
@virginmedia @SkyMediaUK Then spoke to someone else in installations, but they can’t confirm anything. They see the internal installation date for this Tuesday and just say there’s still time for the external work to be done
It won’t be done ready for Tuesday. Every call just feels like a waste of time
@virginmedia @SkyMediaUK Was told it was escalated Friday and had two emails from two different managers saying the engineer would be there Friday. Stayed in all day and no one turned up
@virginmedia @SkyMediaUK @SkyMediaUK we have an open reach fibre line already. Does this mean we wouldn’t need any external work if we had a TV/ broadband/ phone package with you?
@virginmedia @SkyMediaUK I’ve lost count how many times I’ve spoken to your installation team. They know nothing. Apparently no one speaks to the third party. We’re stuck in an endless cycle of delays with no sign of any movement.
@virginmedia @SkyMediaUK No reason for delay other than external work needed.
Keep being given dates but they just get extended. 16th Sept is the next date but that won’t happen as the external work hasn’t been done.
We were told by two managers the engineers would be here Friday but they didn’t turn up
@virginmedia my parents ordered a package with yourselves back in May.
They keep getting an installation date and then it is cancelled.
Can someone please help us sort this out, it shouldn’t take months to get an installation.
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