Sword Health

Artificial Intelligence to heal our world.

[Sword Health @swordhealth]

In the first episode of Impatient, Josh Greenwald sits down with L.J. Brock, Chief People Officer at Coinbase, to talk about what it takes to build, lead, and raise the bar inside a company where speed, scrutiny, and constant change are part of the job.

Here’s a short moment from the conversation.

Watch the episode and subscribe to Impatient:
YouTube: https://t.co/hfPfQP76ne
Spotify: https://t.co/ZZcjHYCee9

[Sword Health @swordhealth]

Today we officially launch Impatient: a new executive podcast hosted by our own Chief People Officer, Josh Greenwald. It's a show for HR and business leaders who are questioning the systems we inherited, and pushing toward what comes next.

In Episode 1, Josh sits down with L.J. Brock, Chief People Officer at @coinbase, for a conversation on what it means to lead talent through constant market shifts, regulatory pressure, and rapid company evolution, without lowering the bar.

Watch the episode, and subscribe to Impatient:
YouTube: https://t.co/hfPfQP76ne
Spotify: https://t.co/ZZcjHYCee9

[Sword Health @swordhealth]

The future of work is not short on opinions. But too much of the conversation still sounds the same: predictions, panels, and recycled playbooks for a world that has already moved on.

So we created Impatient: a new executive podcast from Sword, hosted by our Chief People Officer, Josh Greenwald.

It’s a show about work, leadership, AI, talent, performance, and the companies bold enough to stop optimizing old systems and start building new ones.

Check back tomorrow for our first episode, with a guest who knows a thing or two about building through volatility.

Guests featured in this teaser:
– L.J. Brock, Chief People Officer, Coinbase
– Brandon Sammut, Chief Human Resources Officer and Chief AI Transformation Officer, Zapier
– Mike D’Amrose, three-time Fortune 50 Chief Human Resources Officer, former CEO, and board director

[Sword Health @swordhealth]

@davidwleslie Hi, David. We’re not seeing any widespread issues on our end, but I’ll DM you now so we can get her details and look into this right away.

[Sword Health @swordhealth]

What happens when women get care before conditions escalate? Bloom’s new white paper answers that question with claims-based data.

In a study of 602 matched participants, Bloom members saw:
→ 89% fewer surgeries compared to usual care
→ $7,688 in total healthcare savings per person per year
→ 3.6x gross ROI, driven almost entirely by avoided interventions

Read the full analysis here: https://t.co/Isyq1QsBBL

[Sword Health @swordhealth]

Inside the multi-agent architecture behind our AI Care Coordinator - the technology helping us scale our member support operations without compromising the user experience and, in fact, enhancing it: https://t.co/cP7pZl2cWz.

Care Coordinators are the backbone of member support at Sword. Their mission is critical: removing blockers to care so that members who engage with our solutions can successfully follow their programs.

As we grew, the need to support our operations grew too. We built our AI Care Coordinator so our Human Care Coordinators could focus on the most complex and unclear issues our members raise.

Today’s article goes inside the journey (and the hurdles!) of building it: from retrieval and orchestration to guardrails, evaluation, and continuous improvement. This is the part of AI people rarely get to see.

[Sword Health @swordhealth]

Henrique is a brand designer at Sword. A year ago, his mother broke her femur. At the same time, she was undergoing cancer treatment. Soon after, she enrolled in Sword Thrive.

In the months that followed, Henrique saw the platform he helped craft support his mother as she rebuilt her strength, regained her mobility, and, ultimately, got her confidence - and her life - back.

Their story is one of many in 𝘍𝘰𝘳 𝘖𝘶𝘳 𝘔𝘰𝘵𝘩𝘦𝘳𝘴, a series featuring Sword builders and their mothers, who also turned to Sword for care. Read them here - and, while you’re there, send your mother a card telling her what her care made possible: https://t.co/nuKK5uKQXD

[Sword Health @swordhealth]

52 cards for the moments that deserve a more honest conversation: at work, with family, or with yourself. Get your free Connection Deck here: https://t.co/7cEI6m0fsd

The Connection Deck was created by Mind psychologists to help people pause, reflect, and reconnect through simple, thoughtful questions.

Use one to open a team conversation.
Over dinner with family or friends.
Or when you need a minute with yourself.

Less small talk. More conversations worth having.

[Sword Health @swordhealth]

What should employers be asking when they evaluate a mental health AI vendor? Sword's Head of Clinical Maya D'Eon and Head of AI Research @RicardoRei7 are addressing it directly in a live session on May 19th at 2PM EDT.

The market is crowded and most tools look similar from the outside, but the differences in how they are built have real clinical consequences. How a model is evaluated for safety matters more than most procurement processes account for.

Register here: https://t.co/2PuEwbgJvR

[Sword Health @swordhealth]

So much of what our mothers give us never gets put into words. This time, do it. Start here: https://t.co/aRzxRW6cFo.

With For Our Mothers, telling your mother what her care made possible is simple: choose a card, write your message, and we’ll print and ship it to her, on us.

Some words deserve to last, and those of gratitude to our mothers are certainly among them.

[Sword Health @swordhealth]

Long before we set out to build the platform to care for billions, we first knew care through our mothers. Today, several Sword builders trust our solutions to care for the women who raised them. Meet them here: https://t.co/nuKK5uLoNb

When you’re building in healthcare, the highest standard is also a deeply personal one: would you trust it to care for your own mother? At Sword, we do.

Read the stories - and, while you’re there, send your mother a personalized card telling her what her care made possible. We’ll ship it for free.

[Sword Health @swordhealth]

Happy Mother’s Day to the ones who first showed us what care looks like. Our tribute arrives tomorrow - but what it celebrates stays forever. Tune in at 9am, May 11.

[Sword Health @swordhealth]

We gave 940 individuals access to proactive cardiometabolic care, tracked every claim for six months, and had results certified by Validation Institute. The program delivered $2,055 in savings per member per year and a 2.5x ROI.

Inpatient admissions alone accounted for $1,127 of that savings, per person, per year. Those are hospitalizations that didn't happen.

Most cardiometabolic programs optimize for utilization. Sword Pulse is built around what happens to claims when at-risk members have a clinician who's actually in the loop.

Methodology and full savings breakdown here: https://t.co/z65wQrTFbH

[Sword Health @swordhealth]

Today’s article on our Research Blog looks inside MindEval: our open-source benchmark for evaluating LLMs in multi-turn mental health support.

We tested 12 state-of-the-art LLMs across realistic, multi-turn therapy-style conversations, using a framework designed and validated with licensed clinical psychologists. Every model scored below 4 out of 6.

Even the most advanced frontier models are not yet good enough for therapy, which should concern us given the millions of people turning to them for that purpose. At Sword, we’re building our own proprietary model, purpose-built for mental health and developed with safety in mind.

Read the full article: https://t.co/v5enFdplCV

[Sword Health @swordhealth]

Some of the best conversations start with a question you wouldn’t normally ask. That’s the idea behind the Connection Deck, created by our psychologists at Mind: 52 prompts for reflection, honesty, and reconnection.

Use them over dinner, on a walk, with your partner, your kids, a friend, or on your own - to bring connection to the table.

We’re releasing a limited run of 100 decks. Order yours for free here: https://t.co/7cEI6m0fsd

Finally, a mind game we can get behind.

[Sword Health @swordhealth]

Mental Health Awareness Month starts tomorrow. AI mental health tools have proliferated faster than the clinical frameworks for evaluating them, and most were built on general-purpose models that weren't designed for this.

Sword's Head of Clinical and Head of AI Research are hosting a live session on what rigorous mental health AI actually looks like. May 19th, 2PM EDT.

Register here: https://t.co/2PuEwbgbGj

[Sword Health @swordhealth]

After losing her husband unexpectedly, Roberta turned to Sword Mind to help her through her grief. Daily structure, a psychologist through the app, and goals to work toward gave her a way forward.

Bring Mind to your population: https://t.co/sdzaxpSR6H

[Sword Health @swordhealth]

Pam is a mom of three with a demanding job, and she'd convinced herself she was too busy to focus on her own health.

A few weeks into trying Sword, she realized that fitting in a session whenever it worked for her, three to six minutes at a time, was a habit she could actually build on. Six months in, she's more confident than she's felt in years, more active, and has gone nearly five months without a heart palpitation.

Watch her story.

Bring Sword to your population: https://t.co/VRMnPJoqmd

[Sword Health @swordhealth]

The current care model for cardiometabolic conditions is a pamphlet, prescription, and annual visit. That's not care, it's a checklist.

There's a better way.

Join us April 22 to learn how Pulse, our AI cardiometabolic solution, delivers continuous, adaptive support between appointments.

Register: https://t.co/nO6DiXkXCb