TELUS Support

Welcome to our X channel! We're here to help.

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Pour un soutien en français, visitez @TELUSsoutien

[TELUS Support @TELUSsupport]

Our Service Status site is a fast way to get info about maintenance, outages, and unexpected events impacting your services. Sign up for notifications if there’s an outage in your area, or even report an outage or event yourself! https://t.co/xgjsSXzPh4

https://t.co/1Q8AbE1JrA

[TELUS Support @TELUSsupport]

@big_fan2019 Thanks for your message and we replied.

[TELUS Support @TELUSsupport]

@wyredenca Sorry to hear that Matt, can you share specifics regarding the issue you're having? Also what were you advised by the technician during the visit?

[TELUS Support @TELUSsupport]

@RaffMB Our team has identified the issue with the TSN channels and is working on restoring them asap. You can visit https://t.co/xgjsSXzhrw for updates. Appreciate your patience!

[TELUS Support @TELUSsupport]

@ChefTannis Sorry about that! Our team is working on resolving this issue as we speak. You can stay tuned to https://t.co/xgjsSXzhrw for updates as they come in. We very much appreciate your patience.

[TELUS Support @TELUSsupport]

We're sorry to hear that Ritz and want to look into getting this resolved. For privacy and account security, we can’t discuss account details publicly or grant access without the account holder’s authorization. Please DM us so that we can inquire further and look into a resolution for your brother.

[TELUS Support @TELUSsupport]

@MPBentley Hi! Let me look into that for you! We can also chat via PM so you have specific questions or concerns! https://t.co/M2rsf0n42C

[TELUS Support @TELUSsupport]

@TrydenFernandes Hi there, Did you require some assistance to speak with an agent? we're here to help! Kindly PM us! https://t.co/M2rsf0n42C

[TELUS Support @TELUSsupport]

Sorry about that, Ganga. That's quite the move, and when it's to an address where we don't have local lines established, our billing system automatically charges the early cancellation fee. We can however take a look at the account to see what our team can do. Feel free to send us a DM and we can investigate further!

[TELUS Support @TELUSsupport]

Whether you're at home or on the go, TELUS Expert Messaging is available 24/7. Engage with a live agent without disrupting your day, respond at your leisure, and get the answers you need. Learn more here:

https://t.co/OofvZiZgY3

[TELUS Support @TELUSsupport]

@HeidiMcCulloch Hi! We're still looking out for your PM so we can have a closer look! https://t.co/M2rsf0n42C

[TELUS Support @TELUSsupport]

@Line_Fault Hi, we responded to your other post so DM us so that we can assist you here, thanks !

[TELUS Support @TELUSsupport]

@nishjazz Hey Nishanth, we actually replied to your PM already and are just waiting on your response over there whenever you have a minute. https://t.co/M2rsf0n42C

[TELUS Support @TELUSsupport]

@HeidiMcCulloch Hi Heidi! This is definitely not the experience we want you to have. We want to get this sorted out for you as quickly as possible please send us a PM so we can connect directly and help. https://t.co/M2rsf0n42C

[TELUS Support @TELUSsupport]

@JayManHope Hi Jay! We hear your frustration. Can you send us a PM with the channels you're having trouble with and we'll look into it for you. https://t.co/M2rsf0n42C

[TELUS Support @TELUSsupport]

@Mary54661403 It's always a pleasure, Mary and don't hesitate to let us know if you need any more help!

[TELUS Support @TELUSsupport]

Our Service Status site is a fast way to get info about maintenance, outages, and unexpected events impacting your services. Sign up for notifications if there’s an outage in your area, or even report an outage or event yourself! https://t.co/xgjsSXzPh4

https://t.co/1Q8AbE1JrA

[TELUS Support @TELUSsupport]

Hi, Mary, and thank you for sending a message our way! We're sorry to hear about the issues you're having with the access to self-serve. can you, please, try to access https://t.co/mr7B9joCD0 from a different browser? Please let us know how this works out for you. We'll be here in case you need any more help.

[TELUS Support @TELUSsupport]

@brufiange Gotcha. Very sorry about that. Is your internet service still down this morning? Feel free to send us a DM and we can discuss further if you're still experiencing an interruption.

[TELUS Support @TELUSsupport]

@salmanesmaili Hey Salman - We’re sorry to hear that you’ve had a negative experience with us. In the future, you can change your channel line up via your online account, directly via the set-top box, or you can reach out to us here via DM.