TPE Customer Assist

👋 Official TPE Customer Service account, available 24/7 |

📱 We're also on WhatsApp - 07812 223 336 |

🕚 It may take longer to respond between 23:00 - 06:00

[TPE Customer Assist @TPEassist]

A very good morning, everyone! 🌅

The Social Team are here to help with your travel enquiries today.

ℹ️ To check your journey, click here https://t.co/9UzJTr9J48

[TPE Customer Assist @TPEassist]

😴Goodnight everyone, ^Kim signing off for the evening.

ℹ️Please check for live updates here: https://t.co/At3liKbZsE

[TPE Customer Assist @TPEassist]

@OlympicRobbie Hello, please pop us a direct message and we will look into this for you. ^Kim

[TPE Customer Assist @TPEassist]

Travelling towards Cleethorpes
🎫You can use your ticket at no extra cost on the next available Northern service from Sheffield towards Doncaster.

Rail Replacement Transport has been requested to run from Doncaster towards Scunthorpe.

At Scunthorpe, train services will resumed towards Cleethorpes.

Please see station information boards or a member of staff for details of pick up points for Rail Replacement Transport.

Travelling towards Liverpool Lime Street

🚌Rail Replacement Transport has been requested to run from Scunthorpe towards Doncaster.

At Doncaster, you can use your ticket at no extra cost on the next available Northern service towards Sheffield.

At Sheffield, please see a member of station staff for onward travel advice if you are travelling towards Manchester Piccadilly/Liverpool Lime Street.

Please see station information boards or a member of staff for details of pick up points for Rail Replacement Transport.

[TPE Customer Assist @TPEassist]

⚠️ Due to attempted theft of signalling cables between #Doncaster and #Scunthorpe trains have to run at reduced speed on all lines.

🕖 Disruption is expected until 22:00.

🛠️ Network Rail staff are attending to fix the issue.

ℹ️ https://t.co/bj49WpAjuS

���If you arrive over 15 minutes later than intended, you can claim delay repay: https://t.co/ZvA8gqNRiL

[TPE Customer Assist @TPEassist]

🕒Disruption is expected until the end of the day.

[TPE Customer Assist @TPEassist]

⚠️ Due to attempted theft of signalling cables between #Doncaster and #Scunthorpe trains have to run at reduced speed on all lines.

🕖 Disruption is expected until 22:00.

🛠️ Network Rail staff are attending to fix the issue.

ℹ️ https://t.co/bj49WpAjuS

���If you arrive over 15 minutes later than intended, you can claim delay repay: https://t.co/ZvA8gqNRiL

[TPE Customer Assist @TPEassist]

⚠️ Due to attempted theft of signalling cables between #Doncaster and #Scunthorpe trains have to run at reduced speed on all lines.

🕖 Disruption is expected until 22:00.

🛠️ Network Rail staff are attending to fix the issue.

ℹ️ https://t.co/bj49WpAjuS

💸If you arrive over 15 minutes later than intended, you can claim delay repay: https://t.co/ZvA8gqNRiL

[TPE Customer Assist @TPEassist]

@Joe_Dodman Yes, this is in place until the end of the day due to the disruption. ^Charlotte

[TPE Customer Assist @TPEassist]

✅CLEARED: Services are no longer affected by this problem.

[TPE Customer Assist @TPEassist]

⚠️ Due to the emergency services dealing with an incident between #Bolton and #Preston all lines are blocked.

🕖 Disruption is expected until 16:15

ℹ️ https://t.co/bj49WpAjuS

💸If you arrive over 15 minutes later than intended, you can claim delay repay: https://t.co/ZvA8gqNRiL

We are looking into how this disruption may impact your journey and we will update you on any alternative travel options as soon as possible...

[TPE Customer Assist @TPEassist]

@Joe_Dodman Good evening, please can you confirm which acceptance you are referring to? ^Charlotte

[TPE Customer Assist @TPEassist]

@nickswin61 The next service from Manchester Piccadilly to Lancaster is the 18:48 Northern service. ^Kim

[TPE Customer Assist @TPEassist]

@nickswin61 Hello, where are you travelling from please?^JM

[TPE Customer Assist @TPEassist]

@nickswin61 The emergency services are dealing with an incident as quickly as possible and we are hoping to run services as soon as possible. The current estimate is roughly 18:00 though the disruption is ongoing at the moment. ^Charlotte

[TPE Customer Assist @TPEassist]

❗️Following the emergency services dealing with an incident between #Bolton and #Preston all lines have now reopened.

[TPE Customer Assist @TPEassist]

⚠️ Due to the emergency services dealing with an incident between #Bolton and #Preston all lines are blocked.

🕖 Disruption is expected until 16:15

ℹ️ https://t.co/bj49WpAjuS

💸If you arrive over 15 minutes later than intended, you can claim delay repay: https://t.co/ZvA8gqNRiL

We are looking into how this disruption may impact your journey and we will update you on any alternative travel options as soon as possible...

[TPE Customer Assist @TPEassist]

⚠️Additonal Information:

• Preston to Manchester Piccadilly at XX:00, calling at Bolton and Manchester Oxford Road, first coach is estimated to be at Preston from 1600.

• Manchester Piccadilly to Preston at XX:00, calling at Manchester Oxford Road and Bolton, the first two coaches are estimated to be at Manchester Piccadilly from 1600.

Customers can also travel on Northern and Avanti West Coast rail replacement bus services between Preston and Bolton.

[TPE Customer Assist @TPEassist]

🚌To help you complete your journey rail replacement transport has been requested as follows:

• Preston to Manchester Piccadilly at XX:00, calling at Bolton and Manchester Oxford Road.

• Manchester Piccadilly to Preston at XX:30, calling at Manchester Oxford Road and Bolton.

Please see station information posters for the location of rail replacement pick up points and be advised that journey times may be extended by 90 minutes whilst travelling by rail replacement transport.

[TPE Customer Assist @TPEassist]

🚌To help you complete your journey rail replacement transport has been requested as follows:

• Preston to Manchester Piccadilly at XX:00, calling at Bolton and Manchester Oxford Road.

• Manchester Piccadilly to Preston at XX:30, calling at Manchester Oxford Road and Bolton.

Please see station information posters for the location of rail replacement pick up points and be advised that journey times may be extended by 90 minutes whilst travelling by rail replacement transport.

[TPE Customer Assist @TPEassist]

🎫We have arranged for you to use your ticket at no extra cost on the following services in both directions:

• Metrolink services between Manchester Airport and Manchester Piccadilly/Manchester Victoria.

• Alternative Northern or TransPennine Express services between Manchester Airport and Manchester Piccadilly.

• Avanti West Coast services between Preston and Glasgow Central/Edinburgh

• Northern services between Manchester Victoria and Preston via Blackburn.

Please be aware that the other operators’ services are also likely to be busy.

🚌If you need to travel between the main stations in Manchester city centre, there are several alternative options available:

• Bee Network Free Bus – this free service runs every 10 minutes, with stops conveniently located on the station approach at both Manchester Piccadilly and Manchester Victoria.

• Metrolink Tram – regular tram services operate between Manchester Victoria and Manchester Piccadilly.

• Walking – it’s approximately a 20-minute walk between the two stations.

[TPE Customer Assist @TPEassist]

🎫We have arranged for you to use your ticket at no extra cost on the following services in both directions:

• Metrolink services between Manchester Airport and Manchester Piccadilly/Manchester Victoria.

• Alternative Northern or TransPennine Express services between Manchester Airport and Manchester Piccadilly.

• Avanti West Coast services between Preston and Glasgow Central/Edinburgh

• Northern services between Manchester Victoria and Preston via Blackburn.

Please be aware that the other operators’ services are also likely to be busy.

🚌If you need to travel between the main stations in Manchester city centre, there are several alternative options available:

• Bee Network Free Bus – this free service runs every 10 minutes, with stops conveniently located on the station approach at both Manchester Piccadilly and Manchester Victoria.

• Metrolink Tram – regular tram services operate between Manchester Victoria and Manchester Piccadilly.

• Walking – it’s approximately a 20-minute walk between the two stations.

[TPE Customer Assist @TPEassist]

⚠️ Due to the emergency services dealing with an incident between #Bolton and #Preston all lines are blocked.

🕖 Disruption is expected until 16:15

ℹ️ https://t.co/bj49WpAjuS

💸If you arrive over 15 minutes later than intended, you can claim delay repay: https://t.co/ZvA8gqNRiL

We are looking into how this disruption may impact your journey and we will update you on any alternative travel options as soon as possible...

[TPE Customer Assist @TPEassist]

@TomBeightolxeu Hello, there is currently disruption where the west coast line is fully blocked. The service will terminate at Preston and rail replacement is currently being booking to help customers with onward travel to Manchester.^JM

[TPE Customer Assist @TPEassist]

⚠️ Due to the emergency services dealing with an incident between #Bolton and #Preston all lines are blocked.

🕖 Disruption is expected until 16:15

ℹ️ https://t.co/bj49WpAjuS

💸If you arrive over 15 minutes later than intended, you can claim delay repay: https://t.co/ZvA8gqNRiL

We are looking into how this disruption may impact your journey and we will update you on any alternative travel options as soon as possible...

[TPE Customer Assist @TPEassist]

❗️Following a fault with a swing bridge over a river between #Selby and #Howden all lines have now reopened.

[TPE Customer Assist @TPEassist]

⚠️ Due to a fault with a swing bridge over a river between #Selby and #Howden trains have to run at reduced speed on all lines.

🕖 Disruption is expected until 15:30

ℹ��� https://t.co/bj49WpAjuS

💸If you arrive over 15 minutes later than intended, you can claim delay repay: https://t.co/ZvA8gqNRiL

[TPE Customer Assist @TPEassist]

⚠️ Due to a fault with a swing bridge over a river between #Selby and #Howden trains have to run at reduced speed on all lines.

🕖 Disruption is expected until 15:30

ℹ️ https://t.co/bj49WpAjuS

💸If you arrive over 15 minutes later than intended, you can claim delay repay: https://t.co/ZvA8gqNRiL