TekSavvy Assistance

Want to make a switch, or have a question? We can help!
Technical Support is available Mon-Fri 24 hours. Sat-Sun 7am-10pm, EST.
@teksavvybuzz for latest news

[TekSavvy Assistance @TekSavvyCSR]

@CountryMusicEmo @FreedomMobile Glad to hear the CC is off and it is working better now. If you have any other issues, please don't hesitate to let us know we will respond as soon as we can. -KF

[TekSavvy Assistance @TekSavvyCSR]

@CountryMusicEmo @FreedomMobile Sorry, this platform isn't monitored 24 hours at this time. I separated the networks now. You should use the one ending in -5G at the end on the devices close to the modem. What device are you using the app on? -KF

[TekSavvy Assistance @TekSavvyCSR]

@CountryMusicEmo To turn off closed captions while watching live TV (or VOD content), press the OK button on your remote. Click on the Audio Options Icon. You should see the option to turn off closed captions. If closed captions show as off in this menu as well, please let us know.

[TekSavvy Assistance @TekSavvyCSR]

@BrianOakely @TekSavvy Understood. I'm very sorry for all of this hassle. - RH

[TekSavvy Assistance @TekSavvyCSR]

@Technocorp The order is showing as completed on the vendor's end. If you still require assistance, please send us a DM to assist further. -KF

[TekSavvy Assistance @TekSavvyCSR]

Hello, I'm very sorry for the delay in response to this. It sounds like there is an issue with your service? Unfortunately our direct message support via X is not available currently, but if you would like, please chat with us at https://t.co/oPnvDICQ12, message us on our Facebook page, or call us at 1-877-779-1575 to let us know how we can help. - RH

[TekSavvy Assistance @TekSavvyCSR]

@RaymondTis79620 Hey Raymond, sorry for the delayed response. This platform isn't monitored 24 hours at this time. Can you please send us a DM or reach out via chat/by phone so we can assist you with this further? -KF

[TekSavvy Assistance @TekSavvyCSR]

We are currently experiencing an outage. Our team is actively working on getting the services back up and running. We appreciate your patience while we work on this. We will post any updates as soon as they become available.

[TekSavvy Assistance @TekSavvyCSR]

@Samsquanch1994 Hey Jacob!

Sorry for the delayed response, this platform isn't monitored 24 hours at this time. There was maintenance in that area last night but it has been completed. If you are still having connection issues, please reach out to us again to look into it. -KF

[TekSavvy Assistance @TekSavvyCSR]

@bbm787526 Hello, I am sorry to hear that. I cannot see an area issue currently. Can you reach out to us via chat on our website, Facebook/Reddit or by phone so we can investigate? -KF

[TekSavvy Assistance @TekSavvyCSR]

@NOdujirin Our Reddit thread is r/teksavvy

[TekSavvy Assistance @TekSavvyCSR]

@Jackelope64 Glad to hear it, sorry for the inconvenience. -KF

[TekSavvy Assistance @TekSavvyCSR]

@Jackelope64 I can't tell without being able to see your account details. Please don't post those publicly in the commends, please send a DM or call us to investigate. -KF

[TekSavvy Assistance @TekSavvyCSR]

@garyjhilson Sorry to hear you are still being impacted by a service outage. Unfortunately equipment failures & line faults do occur and take time to repair. Our vendor is working on the issue; I see we have been communicating with you via Facebook Messenger & I will further respond there.

[TekSavvy Assistance @TekSavvyCSR]

@ST_forReal Sorry to hear you are having issues - if you haven't already please contact us directly for assistance in troubleshooting / resolving the issue. DM
@TekSavvyCSR
-swc

[TekSavvy Assistance @TekSavvyCSR]

@garyjhilson Sorry you are still offline. Your service is a direct line, so outages aren't posted for that as those affected may be scattered and not in one specific area. We'll continue to monitor your outage with our vendor. -swc