Thalys

Thalys and Eurostar are now one! Contact us through @eurostar for all your travel queries.

[Thalys @thalys_en]

Follow us on @EurostarUK to stay up to date on this new adventure 🚄

[Thalys @thalys_en]

@R_Hughes1 @Eurostar I'm sorry to hear you had a bad experience last year, can you please provide some details via direct message as well as your booking reference? Regards Bart
https://t.co/45I1cG038j

[Thalys @thalys_en]

@ArashHelmi Please note that Thalys no longer exists, as it has merged with Eurostar, and that this account is no longer monitored regularly. If you want to contact us in the future we advise you to use  @eurostarbe or @EurostarUK.

[Thalys @thalys_en]

⚠️#trafficinfo⚠️
Dear customers,
Due to a problem with the infrastructure in Amsterdam, our trains are currently limited in Rotterdam-Central. You can consult the real-time information on our page: https://t.co/vs1P2RG2ml.
1/2

[Thalys @thalys_en]

@GoFlyNZ if you're onboard, you can always ask our onboard staff or train manager to see if a change is possible. They will do what they can to satisfy your request.

[Thalys @thalys_en]

@AmClimateChange @Eurostar Good afternoon,
I am so sorry to read that you have had two delays.
I would like to check for you if there is any compensation foreseen.
Could you please send me your booking code in DM?
Thank you,
Patrice
https://t.co/45I1cG038j

[Thalys @thalys_en]

@goodmusiccom @Eurostar @VoltNederland Hallo Mike,
Wi-fi aan boord is moeilijk te garanderen bij 300 km/uur. Er kunnen onderbrekingen zijn in gebieden waar 4G niet goed gedekt is, in tunnels bijvoorbeeld. U mag dan na enkele minuten opnieuw proberen.
Met vriendelijke groet,
Jude

[Thalys @thalys_en]

@CedricDevNL @Eurostar Hi Cédric, 
I confirm that the booking is open for that period both on the website and on our app. I can only recommend that you try via a PC or update the latest version of the application.
Cheers, 
Axel
https://t.co/45I1cG038j

[Thalys @thalys_en]

@CedricDevNL @Eurostar Hi Cédric, 
Due to works on the HSL in the Netherlands, the Eurostar service will be limited to/from Brussels through that weekend. You may reach Brussels with an IC train which you can book separately via NS International. 
Cheers, 
Axel
https://t.co/45I1cG038j

[Thalys @thalys_en]

@VMCdelaBarca @LinkedIn Hi Viviana, what do you mean with "European" feeling. With our Eurostar trains we connect multiple European cities in France, Belgium, The Netherlands and Germany, and we also travel outside the European Union, to London in the UK :-). Regards Bart
https://t.co/45I1cG038j

[Thalys @thalys_en]

@flholst @Eurostar @JugCerovic At the moment, it is not possible to take a direct train between Germany and London.

For future questions, please write to us on the https://t.co/7pv3gpHRTF account. We will soon no longer be available here 🙂
Ninon

[Thalys @thalys_en]

@vincentdevroey @Transport_EU Hello Vincent, 
I confirm the lounge was open from 6AM until 9PM. I received the information works were planned on the 26th and 27th, and we might have experienced issues with the door. I am sorry you couldn't get access to the lounge before this trip. 
Kind regards, 
Jude

[Thalys @thalys_en]

@SP_Jamel @SamiMondz @thalys_fr @eurostarfr @EurostarUK I also invite you to send me a DM, so I can have a look at it. 
Kind regards, 
Jude
https://t.co/45I1cG038j

[Thalys @thalys_en]

@SP_Jamel @Eurostar @EurostarUK Hello Jamel, 
If you collected more than 6000 Status Points, you should be an Étoile member. If this is not the case, please reach out to me in DM with your card number. 
Kind regards,
Jude
https://t.co/45I1cG038j

[Thalys @thalys_en]

@SP_Jamel @Eurostar Hello Jamel, 
All tickets will be visible in your account as from tomorrow, if the tickets were linked to your card. 
Kind regards, 
Jude

[Thalys @thalys_en]

@SP_Jamel @Eurostar Thank you. We have sent your remark to the concerned team, so it can be taken into account. 
Kind regards, 
Jude

[Thalys @thalys_en]

@paul_keller @thalys_nl @thalys_fr Hello Paul,
Many happy memories are linked to this name for both our staff and our travellers. We are happy to welcome you on board today and start writing a new chapter with you.
See you soon,
Jude

[Thalys @thalys_en]

@davidryan2004 Good evening David,
Thank you for your message!
I will get back to you in DM asap.
Kind regards,
Patrice