The Hosteller

Making hostelling the coolest way to travel

[The Hosteller @thehosteller]

When everyone is literally getting married and having kids but you just want to get fit and travel!

#travel #thehosteller #getaway #fit #trips #mountains #weekend

[The Hosteller @thehosteller]

Having a job is cool, but EVERYDAY?
Phew that sounds sad as hell!

Click the link dude, you deserve it - https://t.co/SZLbYdu6Ju

#trips #travel #backpacking #office #9to5 #mountain #beach

[The Hosteller @thehosteller]

Hi Stuti,

We understand the seriousness of the concern you have raised and appreciate you bringing it to our attention. Following your complaint, we conducted a detailed internal review and addressed the matter in line with our internal processes.

While we respect your right to share your experience, we do not agree with the characterization of the incident being presented publicly, as it does not reflect the findings of our investigation. We remain committed to ensuring the privacy, safety, and comfort of all our guests and have already shared our detailed response with you directly.

As the matter has been thoroughly reviewed and our position has already been communicated, we do not have any further comments to add.
Thanks, Team TH

[The Hosteller @thehosteller]

Did someone say “Road trip”?

#roadtrip #travel #car

[The Hosteller @thehosteller]

Hi Abhishek, guest safety and privacy are matters we take extremely seriously. The concerns raised in this matter were investigated thoroughly, and appropriate action was taken wherever our review identified the need. We have remained in continuous communication with the guest throughout the process and have worked towards addressing each concern raised through a detailed internal review.

We understand that commentary from third parties is often based on the information available in the public domain. However, we would respectfully request that conclusions not be drawn without the benefit of the complete facts and the outcome of our investigation.

As for our food offerings, we have consciously chosen to operate as a vegetarian brand. This is clearly communicated across our website, booking platforms, and property listings, enabling guests to make an informed choice before confirming their booking.
Thanks, Team TH.

[The Hosteller @thehosteller]

Life happens but travelling to Leh definitely helps! 🏔️

#ladakh #leh #roadrtrip #bikeride

[The Hosteller @thehosteller]

Hi @realbossog we're sorry to hear about your experience. We looked into the matter internally, but our team does not have any recollection or record of the incident as described. That said, we take feedback like this very seriously. If you're willing to share more details, we'd appreciate the opportunity to investigate further. Please feel free to reach out to us at [email protected], and we'll be happy to look into it.

[The Hosteller @thehosteller]

Hello Traveller, we sincerely apologize for the distress and inconvenience you experienced during your stay at The Hosteller Gurgaon. As discussed during our telephonic conversation, we're glad our team was able to assist you promptly once the concern was brought to their attention. Please be assured that we have taken this matter seriously and have escalated it to the concerned department to ensure appropriate action is taken and to prevent such incidents from happening again. Thank you for bringing this to our notice.

[The Hosteller @thehosteller]

#backpacking #travel #trips #grouptrip

[The Hosteller @thehosteller]

On Wednesdays, we book a getaway for the weekend!

Click the link to sort your weekend plans now - https://t.co/pIWHt8aN7W

#weekend #thehosteller #getaway

[The Hosteller @thehosteller]

Imagine hating on me and I am literally doing this -

#yoga #mountains #peace

[The Hosteller @thehosteller]

Hi Aditya,

We're sorry to hear that your experience did not meet expectations.

The hygiene concern raised by you was acknowledged by our team, following which an alternate room was arranged and corrective measures, including inspection and pest-control treatment, were initiated. We have remained in direct contact with you throughout the process and have also worked on a resolution regarding the remainder of your stay.

While we understand your disappointment, we would like to assure you that the concerns raised were taken seriously and acted upon by the team as soon as they were brought to our attention.

Guest comfort and hygiene remain a priority for us, and the feedback shared by you has been escalated internally for further review and preventive action.

– Team The Hosteller

[The Hosteller @thehosteller]

Made to travel the world
Forced to do a 9-5

#travel #jobs #9to5 #adventure

[The Hosteller @thehosteller]

#worldpicnicday #groupchat #picnic #TouchGrass

[The Hosteller @thehosteller]

#trips #friends #groupchat

[The Hosteller @thehosteller]

#memes #dorms #travel #trips

[The Hosteller @thehosteller]

When your dorm mate sets an alarm for 4 am -

[The Hosteller @thehosteller]

Hi Jeya,

We are truly sorry to learn about your experience at The Hosteller Manali. We understand how disappointing it must have been to have your rest disrupted by the noise and activity in the dorm late at night.

Our ground operations team connected with you regarding this concern and offered compensation as a gesture of goodwill. While we regret that your stay did not meet the experience we strive to provide, please know that guest comfort and safety remain our highest priorities.

We also want to share that had we been made aware of the disturbance while it was occurring, our team would have intervened immediately to address the situation and ensure a comfortable environment for all guests. Unfortunately, as the matter was brought to our attention after the incident, our ability to resolve it in real time was limited.

Your feedback has been shared with the relevant teams for review, and we sincerely appreciate you bringing this matter to our attention.

We apologize once again for the inconvenience caused and hope to have the opportunity to provide you with a much better experience in the future.

– Team TH

[The Hosteller @thehosteller]

#travel #memes #trips