Thom Lant

[Thom Lant @ThomLant]

@lufthansa Also, your compensation and refund forms on your website are not working. You have taken incompetence to a whole new level. According to EC law you should have refunded my ticket after 7 days. 10 days later, no apology, no refund, no compensation and no acknowledgement.

[Thom Lant @ThomLant]

@lufthansa After cancelling my flight from Frankfurt to London 20mins before departure & losing my bag I wrote to you & completed forms. You have have not replied after 10 days. I called your customer service this evening and after 30mins waiting the agent said couldn't help & cut the call