Tim Busa

VP Marketing at @Loopreturns. Formerly @getzaius, @followcontinuum & @constantcontact. 4 years of NCAA athletic eligibility left.

[Tim Busa @TimothyBusa]

To all New Englanders complaining about the heat this week and the snow in the winter:

[Tim Busa @TimothyBusa]

@loop has REDEFINED returns.

And we've got a fresh new look.

But one thing will never change:

Returns ≠ Refunds.

Returns = Opportunity.

#ecommerce #shopify

[Tim Busa @TimothyBusa]

@almcpeak @lovevalgeisler @Silverborne @kdlafrance @CaraHogan27 I’ve always felt like I was your Twitter mom. This is nice. And don’t forget your coat, it’s cold out.

[Tim Busa @TimothyBusa]

Me to @Superhuman, because you FINALLY got me back to inbox zero.

[Tim Busa @TimothyBusa]

They used these two strategies that got them a *100% LTV in customers who process a return*

https://t.co/R3LNVl0GLz

[Tim Busa @TimothyBusa]

If you’re a brand who can’t figure out how to think about free shipping on returns, let me tell you a little story:

[Tim Busa @TimothyBusa]

It’s a customer who purchases once, refunds once, and never comes back.

[Tim Busa @TimothyBusa]

@almcpeak NO!

[Tim Busa @TimothyBusa]

@almcpeak Still thinking about this.

[Tim Busa @TimothyBusa]

@almcpeak

[Tim Busa @TimothyBusa]

Rooting for @walkeepaws HARD tonight on @ABCSharkTank 🐕 🐩 🐕

[Tim Busa @TimothyBusa]

@CaraHogan27 How many project apps do you currently use?

[Tim Busa @TimothyBusa]

Great weekend. Got to watch Brady win another ring.

Awful weekend. Had to watch Brady win another ring.

[Tim Busa @TimothyBusa]

🚀🚀🚀

[Tim Busa @TimothyBusa]

@kaufstuff Ah yes, the “Acquire at All Costs and then Forget About Everyone Who Bought from You” playbook. DTC needs an awakening.

[Tim Busa @TimothyBusa]

@rickkenney @KyleFlaherty @CaraHogan27 @crystalcrichard I’ve never claimed to be normal but Rick feeding us chocolate that tasted like everything except chocolate was WEIRD