Todd Garner

[Todd Garner @toddgarner]

@AmericanAir you took my money for an upgrade, didn't book the upgrade, kept me on hold when I tried to resolve, couldn't resolve the issue, then put the burden on me to make your mistake right... how do you feel this transaction went?

Anyone else have a similar experience?

[Todd Garner @toddgarner]

@AmericanAir can you please tell me why you let me pay for an upgrade then didn't honor it? Your cust support didn't help either.

[Todd Garner @toddgarner]

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