TomTom

Maps for a moving world.

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[TomTom @TomTom]

@deMacGuyver Geachte Maarten, wij begrijpen volledig het punt dat u maakt. Het is begrijpelijk om dezelfde routekeuze te verwachten. We wilden alleen enkele factoren benadrukken die soms van invloed kunnen zijn op routes. De feedback is met het team gedeeld. Aangezien inzichten zoals die v...

[TomTom @TomTom]

@deMacGuyver (2/2) Wees gerust, we hebben uw opmerkingen met het relevante team gedeeld voor beoordeling. Wij werken altijd aan het verbeteren van onze routingervaring en stellen het op prijs dat u ons helpt om deze te verbeteren. 👍^Nikita

[TomTom @TomTom]

@deMacGuyver (1/2)Geachte Maarten, bedankt voor uw feedback en voor het benadrukken van de verschillen die u heeft opgemerkt tussen de app en het apparaat. Onze app en navigatiesystemen berekenen routes soms anders vanwege factoren zoals route-instellingen/voorkeuren, kaartversies of gedow...

[TomTom @TomTom]

@deMacGuyver (2/2)We zorgen ervoor dat uw feedback wordt gedeeld met ons kaartteam, zodat zij de snelheidslimietgegevens en het routegedrag kunnen bekijken en de ervaring verder kunnen verbeteren. Wij stellen het op prijs dat u de tijd heeft genomen om ons dit te laten weten. ^Nikita

[TomTom @TomTom]

@deMacGuyver (1/2) Geachte Maarten, geen zorgen. Wij begrijpen dat u mogelijk niet over de exacte routegegevens beschikt, zoals de start- en eindpunten, specifieke locaties of coördinaten. Bedankt dat u dit onder onze aandacht hebt gebracht.

[TomTom @TomTom]

@George80162185 Hi George, you're very welcome! 😊 If you ever have any questions or need assistance, we're here to help. Safe travels! 
^Nikita

[TomTom @TomTom]

@JenStojanovich 2/2
• Route planning is now available through https://t.co/yMOU5NBSvx
• The MyDrive mobile app was replaced by https://t.co/yMOU5NBSvx
More info: https://t.co/zJZ0o1Qoue. If you have any questions, we're happy to help. ^Nehul

[TomTom @TomTom]

@deMacGuyver Geachte Maarten, bedankt dat u uw feedback deelt. Het spijt ons te horen dat de routebeschrijving niet aan uw verwachtingen heeft voldaan. We zullen graag nader kijken, stuur ons alstublieft een privébericht met de routegegevens, zodat we verder kunnen onderzoeken en uw ervari...

[TomTom @TomTom]

@George80162185 Hi George, sorry for the inconvenience caused. The MyDrive app has been discontinued. It is no longer supported. We don't have any news to share regarding a replacement. We recommend using https://t.co/yMOU5NBSvx for route planning and syncing.Thank you for your understanding....

[TomTom @TomTom]

@SeanoSays @protectyrbubble Hi Seano, thanks for sharing it. We understand your concerns about the repair process & communication. Your feedback has been shared internally. If you'd like us to review your case again, please send us a DM. We're here to help. ^Nehul

[TomTom @TomTom]

@SeanoSays @protectyrbubble 2/2
Please contact us via our support page: https://t.co/TA0HA4LcKT or send us a DM with your case details so we can review this further and help move it forward. ^Nehul

[TomTom @TomTom]

@SeanoSays @protectyrbubble 1/2
Hi Seano, thanks for sharing this, & we're sorry for the experience. We understand your concerns about the repair delays and communication regarding your TomTom device.

[TomTom @TomTom]

@matuzj @TomTomSupport 2/2
To fix it:
• Update MyDrive Connect
• Clear cache & downloaded files
• Update the device
This should permanently resolve the issue. If not, we'll be happy to continue assisting under case #3324509. ^Nehul

[TomTom @TomTom]

@matuzj @TomTomSupport 1/2
Hi Matuzj, thanks for raising this query. We understand your TomTom VIA 130 is requesting payment despite free Europe maps being active. Happy to assist. An interrupted update, outdated software, or cached files may cause it.

[TomTom @TomTom]

@Damon68177 Hi Damon, thanks for your response. You can also contact us through our Support page at https://t.co/r2YRs0CL9t. Simply send us a private message with the requested details, and we'll be happy to take a closer look and do our best to guide you further. Regards ^Nikita

[TomTom @TomTom]

@Damon68177 Hello Damon, thanks for sharing the details. We're sorry you’re facing this issue. Please send us a DM with the complete details requested above so we can investigate further. Also, could you check if the same issue occurs on your smartphone? Thanks for your patience. ^Nikita

[TomTom @TomTom]

@Damon68177 Hi Damon, sorry to hear about the issue. Please try restarting your phone. Ensure the app is installed on your phone’s internal storage. If still the same then, kindly DM us the phone model, app version, a short video of the issue so we can investigate further. Thanks.👍^Nikita

[TomTom @TomTom]

@Damon68177 Hi Damon, thanks for your message. We understand your concern, and we'd like to assure you that we currently have no plans to discontinue the app. It remains fully supported, and if there are ever any changes in the future, we make sure to inform our customers in advance. ^Nikita

[TomTom @TomTom]

@Damon68177 (2/2) We do have the workaround available for using the App offline. Making sure you are not using any VPN on the Phone. Starting the app from Phone > Main menu > Playstore > All apps > TomTom GO Nav > Open and the app should work offline easily. Regards ^Nikita

[TomTom @TomTom]

@Damon68177 (1/2) Hello Damon, thank you for reaching out. We’re aware of reports where the app couldn’t start in Offline mode. This has already been shared with our Developers team for investigation, and they’re working on a fix. The app is working as expected with an internet connection.